Mobile Unlock Reviews 19

Charged twice and service not delivered

I requested an unlock for my Motorola Moto G 5G (XT2417-1) and the company charged me twice: first for the initial eligibility check and then again for a so‑called “release fee.” Even after paying, nothing was delivered.

They sent an email saying my unlock was “ready to be released,” but no actual unlock was provided. Communication stopped being clear, and the service never progressed.

Being charged twice for a service that was never completed feels misleading and unfair. I am requesting a full refund and cannot recommend this company based on my experience.

After mistakenly thinking I was on EE because of how the website looked, I was charged £14 for the initial ‘eligibility check’ to see if my iPhone was eligible to be unlocked. If I’d read the small print, I would have know this was the first of further charges. So, I’d gone this far, (still stupidly not realising I wasn’t dealing directly with EE) and to complete the unlock, there was a further £30 charge
I went ahead. It took hours to get to the 99% complete stage. After many hours of refreshing the page, I contacted the help desk. I got a swift reply, (within 30 minutes) saying not to worry, everything is in order, the technicians are working on the unlock.
Many hours later, I emailed them again. The response was basically the unlock was still at 99%, and the ‘technicians’ might need to do further testing at another charge. This is when my belated ‘scam radar’ finally kicked in
I asked about a full no quibble refund. Was told the initial legibility check was not refundable, and to hold fire for now, as the unlock would only take a further NINE DAYS AND six hours to complete! And if I request a refund at this point I would go to the back of the queue and future unlock requests could affect my phone.
So, after letting rip to them about it being a scam and demanding the phone unlock immediately and the threat of being unwilling to pay further charges, I finally got an email - the next morning - letting me know my iPhone was actually now unlocked.
My phone was eventually unlocked - at a price, and many hours worry that I was being scammed. Use this company with caution.

Extortion site, looking for extra payments to unlock phone (€188.-) which Vodafone did for free in the end in 24hrs. Do not use this site!

This company totally ripped me off. I paid.The had to pay even more to get the unlock code.
And it didnt work.
I emailed them many times and got no reply.
They are a scam..stay away.If i could give minus stars I would.

total scam advertise 13.99 for unlock service, then they ask for another 39.00 to give you the code which i don't believe you ever get hope they enjoy the 13.99 in medication for cancer.

As their ads state that this is an instant service I sent $28 USD. The next day I received another demand for $66 USD and as a senior that lives in a remote area and need a cell for emergencies I obliged. I never received the service and now Merchant is blocking my e-mails requesting updates and refund due to no service. I reported them to BMO.

Be aware they will first charge £11.99 but thats not for the unlock. Then when you move on to the email to get the unlock codes there's a further charge of £33 and that was for an old Samsung galaxy s5360 don't be caught out like me steer clear!!

I have been waiting to hear an answer or something for over a month now. My account number is mu692573 I spent $26 first time and $63 second time and have herd nothing been on 95% for 3 weeks

They are nothing but con artists wanting 4 times the set amount once they say they finished unlocking. Keep well away they should be behind bars see if they can unlock them.

Scam
Just for clarity, I purchased this devise from walmart in 2020, used the service from Straight talk on this phone for a little over 2 years. wanted to giver to my daughter for a "starter phone" but needed it to be unlocked to give mint mobile a try......and this ensued.
After paying the initial fee of $26, the response i got 24 hours later.
Your Device is very expensive and is subsidised by the network over the length of the device contract, this network requires an additional unlock release fee to cover their loss of revenue from the abandoned device contract, as soon as it’s cleared you will be able to use the device
However, if no further payment is made by yourself within 14 days we will remove the unlock and no further payment will be due.
Kind Regards
Mobile Unlocked

Please stay clear of this "mobile unlock"service SCAM ALERT ! I unfortunately paid the first payment waited 3 days then was told I needed an extra more expensive payment sent that in waited 25 days and nothing was done ..I asked for my money back they contacted me said I could receive a 50 % refund only if I wanted them to go thru with that of course I said yes been 2 full work weeks nd still nothing back no unlock nothing this company is a fraud nd will just take ur money fir no services at all..!! And I have given ref.# to this case nd device unlock service on my last 2 reviews nd to support STILL NOTHING

I was completely mislead by this company in terms of the costs for the service.
The service required a “pre order charge” of €23 with provisos written into the T&Cs which state that the pre-order charge will be “offset against the final unlocking amount which may exceed the pre order charge depending on the carrier / contract of the device.”
Ts&Cs only mention a”blocked device” and unpaid bill as examples for an extra cost.
Following the process through, my application was straightforward, no problems appeared in their summation. My phone was ready to be unlocked ….. once I’d paid the additional charge. I was not informed as to what this was.
Once again, following through the process, it was not until the final bank detail page that I was made aware of what this charge was…..€64.
I had already paid €23 and expected to pay a further €64.
They made no effort to elucidate how this additional
charge was calculated.
My contract with the provider had been terminated with all bills paid. No problems there.

Needless to say, I refused to complete the transaction and asked for a refund of my €23 as the service had not been delivered.

The costs involved and how they are calculated should be upfront, before a client commits.
Should there be any unforeseen additional costs, these should be put to the client with the exact reasons for the charge, as soon as they become apparent, NOT at the very end when giving one’s bank details.

They did not respond to my email asking for a refund and explanation.

This is a duplicitous company. Avoid it!

Feel let down , says can be done in 24 to 72 hrs been 12 days now and there is no way to check progress, think I've been scared going to cancel my card and get a new issue to make sure. Loosing faith daily that this is not going to work out, fine print says can take 30 days big bold print says 24 to 72 hrs enter this contract at your own risk im not satisfied at all.

Mobileunlock is a scam, I paid €12.00 for a mobile to be unlocked, then they say ó tlyes ur phone can be unlocked but pay another €34.00 for the code, what a rip off

Great service - very professional
Very quickly processed
Highly recommend