Fast and efficent. Sometimes when ordering anything online it can be a bit of a gamble with results sometimes more kften than I'd like it turns up not being what you expected. You guys delivered jus... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Samsung product i was after was delivered and working well. Prior to sending my product i was emailed just to double check model number before sending to make sure i got the right product. Highly... See more
I have used Mobile-Mate on a number of occasions always have excellent service. From placing my order to my items received at my post office box, is always fast and smooth. I will continue to use thi... See more
I was surprised at how quick the delivery was I got my parcel in 2 days. Exactly what I ordered a back cover for my old mobile and very happy that Mobile Mate stills sells mine when I cant find them a... See more
Company details
About Mobile-Mate
Written by the company
Mobile-Mate is a very successful online company that specialises in providing a huge range of high-quality accessories for phones, tablets and other devices at competitive prices.
With our years of experience, not only do we provide great service, expert knowledge and customer satisfaction; we pride ourselves on going above and beyond our customers' expectations in pricing, product range & quality, and customer service.
We know what accessories will match your needs, and we are committed to meeting and exceeding your expectations.
Whether you're looking for a genuine leather case for your iPhone 13, an in-car charger for your Samsung device, or a case for your older phone that no one else seems to stock - we will provide you with exactly what you're looking for, and much more.
We provide a secure and easy-to-use online transaction system. We use an efficient, trackable Express Post-based delivery system that will deliver our products direct to your nominated address quickly and safely. And you can always contact us with your questions and comments - we'd love to hear from you.
Visit Mobile-MateMobile-Mate - Australia's Mobile Accessories Specialist
Written by the company
- Shop with Confidence - Excellent Service and Reliable Delivery
- At Mobile-Mate we are committed to providing the best customer service possible. Our priority is to help you find and receive the exact products you are looking for as quickly as possible. Your satisfaction is our guarantee.
Customer Satisfaction Guarantee
Exchange or refund within 3 months of purchase - we guarantee your satisfaction
Mobile-Mate is determined to ensure customer satisfaction at all times, so any purchase you make is backed by a total satisfaction money-back guarantee. If you are unsatisfied with your product within 3 months after purchase, simply email us and an exchange or refund can be arranged.
Contact info
PO Box 3484, 3150, Wheelers Hill, Australia
- sales@mobile-mate.com.au
- mobile-mate.com.au
4.8
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful communication and delivery was fast
The Samsung product i was after was delivered and working well. Prior to sending my product i was emailed just to double check model number before sending to make sure i got the right product. Highly reccommend
30 September 2026
Awesome Service
I have ordered from this company several times now and I am never disappointed. The range of products is immense, and the speed of delivery is awesome. I will continue the buy from company.
28 September 2026
The phone case fits my phone exactly
The phone case fits my phone exactly. Very happy with the product and super fast delivery.
28 September 2026
Good quick response
Picked up conflicting purchase and got in touch and rectified it quickly
29 September 2026
Product delivered on time as per APost…
Product delivered on time as per APost sms
Using product immediately and am very impressed
Thank you
Ted L
28 September 2026
Rapid response to my recent two orders.
Rapid response to my recent two orders.
Packaged and dispatched promptly.
Orders arrived as ordered and as expected.
Totally impressed with the products and service from this company.
Highly recommend them, with high confidence.
Wayne Y.
1 October 2026
Good value cover
Fip phone cover arrived quickly and was as good as it appeared on line. Good value item. Recommended.
30 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Supplied incorrect screen protector and…
Supplied incorrect screen protector and provided poor customer service. Bought another screen protector from a trusted company. Would not recommend buying from Mobile Mate :(
22 September 2026
Reply from Mobile-Mate
Dear Jody,
We are sorry to hear that you were not satisfied with your experience with our customer service team.
According to your order details, you purchased a screen protector for the Samsung Galaxy A22. However, based on your email, it appears you require accessories for the Samsung Galaxy S22.
As previously offered, please feel free to return the incorrectly purchased items to the return address listed on your invoice for a refund.
Please let us know if you have any further questions.
Best regards,
Mobile-Mate Sales Team
Disappointed - I had ordered what I thought was a…
I had ordered what I thought was a genuine Samsung cord. It does not appear to be one.
29 September 2026
Reply from Mobile-Mate
Dear Jan,
Thank you for contacting us. We are sorry to hear that your Genuine Samsung USB-A to USB-C Cable is not functioning as expected.
We have sent a follow-up email to assist you further and help resolve this issue as quickly as possible. Please let us know if you need any additional assistance.
Sincerely,
Mobile-Mate Sales Team
I have yet to receive my screen…
I have yet to receive my screen protectors as tou required signature to collect so they are at the aus post store rather than left at my door as I specify with my aus post account. Totally useless outcome as aus post store hours are 8am to 4pm weekdays so impratical for me to collect as i work fulltime.
28 September 2026
Reply from Mobile-Mate
Dear Stevie,
Thank you for your feedback.
Please note that if Australia Post deems there is no safe location to leave your parcel, the driver will take it to a local Post Office for collection. You can authorise someone else to collect your parcel on your behalf using the Australia Post app or by completing the physical notification card.
We sincerely apologise for any inconvenience this may cause.
Kind regards,
Mobile-Mate Sales Team
Great product at a good price
Great product at a good price. Fast delivery, happy customer!
28 September 2026
Another Great Purchase
Products were a perfect fit for my phone. They arrived promptly and in great condition. Shipping updates kept me informed on delivery.
28 September 2026
Quality product and fast delivery.
28 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.