MobiCity UK Limited Reviews 583

I had ordered a Samsung Note 8 , i chose for fast delivery, 3-5 days, i was still waiting and didn't arrive after 2 weeks, i sent them an email, they told me that if a can wait 2 another weeks because the product is in HK , i said ok after another 3 weeks off waiting they send me an email and ask me if i want to wait again because they are not able to deliver the product or be refunded... IMAGINE 5 weeks of waiting and no PHONE, THEY make me lost 5 weeks of my life.....BAD BAD BAD....Now i am waiting for the refund i hope that will be quick .

I cannot say if this is a scam company or not, but agree with all of the other reviews that they are poor.

Item ordered, almost immediate email saying my payment had been processed, and then......silence.

I sent 5 emails in total to their customer service. No reply. I called the customer service line several times, and it was either a “no one is available to take your call” automated answe phone, or it continued to ring indefinitely, or you join a queue where you get cut off when you reach no 1 in the queue.

Bizarrely, after no response I emailed telling them to cancel my order, and within an hour or so they responded to confirm it had been done. I then get a second email the next day saying my payment will be returned, albeit in 25 working days. If this is a scam company, I cannot see why they would answer my emails once I cancel.

Anyway. My experience with this company has been dire. I would not recommend them in the slightest.

This appears to be a scam company. They take your payment suspiciously quickly, then they "discover" they don't have your item in stock. The communication then dries up, leaving you without your money or goods. I've since looked them up, and it seems the company was dissolved in June 2016.

UPDATE -CONTACT YOUR BANK TO OPEN A DISPUTE.
I just contacted Lloyds bank to open a dispute with Mobicity. They were really good. I should expect a result in 10 days. Happy that they have my back!

Shocking company. I have used them before and did get a phone in 2015 so went back again. Ordered a phone and advert stated 6 to 8 days. Chased them for an update after 9 days using online chat. Advised would be sent an update email. No reply. Today no one picked up the phone. Did online chat and was told a shipment had been stolen and the management had stopped all orders. Nothing on website of course. Then told 25 working days for a refund! ! Awful company. Avoid like the plague.

total scam - suspect this is a money laundering organistation - DO NOT BUY FROM them under any circumstance.
I have waited 4 weeks for my order and just been told that they have a consignment held and don't know when it will be released. Sounds too fishy - they claim to have the items in stock but DONT ACTUALLY have them - then when you cancel you have to wait 25 days for the refund - DO BE TEMPTED BY THEIR PRICES - IF IT LOOKS TOO GOOD TO BE TRUE IT USUALLY IS.

unbelievable SCAM!!!!
MONEY TAKEN NO PHONE NO REFUND.
SCAM , SCAM , SCAM !!!!!!
I wished i read the trust pilot reviews before make purchase!!!

Firstly, Trustpilot do not allow zero star reviews, hence every review for this company on here is artificially raised by 1 star.
Question: Do MobiCity have a stock management system?
Answer: Yes. Certain items are listed 'out of stock' and do not let you add them to the cart.
Question: So why is it almost every customer who buys something ends up being told their item isn't actually in stock?
Answer: Because for some reason we are being deliberately allowed to purchase items that don't exist.
Question: Why do we all need to chase our items over email, chat & phone before being told it doesn't exist?
Answer: Because a small proportion of customers will never chase their orders, allowing MobiCity to steal from these customers.
Question: When I respond to the email specifically asking me if I want to cancel or keep (for some unknown reason) my order, why days later do I then have to tell a chat representative I want to cancel my order, and he acts as if he didn't know this?
Answer: Because the harder they make the refund procedure, the more likely people become to right off their money.
Question: Why is their accounting system constantly undergoing 'system enhancement' leading to a 25 BUSINESS DAY refund delay?
Answer: Because after 25 business days, some more people will have forgotten about their item so won't chase it up when surprise surprise the money isn't refunded after 25 business days.
Conclusion: This company is run by criminals, who may/may not refund your money if they are pressed hard enough. They have no stock, or if they do it is such a minimal amount so they receive the odd positive review so as to keep the police off their back.
I haven't even looked into the background of this company as I'd rather remain oblivious, holding out some hope that I may see my £400 again.
Next step is to somehow get this company banned from Google shopping as this is how I ended up using them.

Ordered a mobile phone on Dec 27th, its almost 2 months but still no update.

My request for new buyers..Their website still says the the product leaves the warehouse in 3-7days. Dont get trapped by this statement. Now they are saying it is mentioned in their terms and conditions that these details can be changed any time.

I did several followups but every time i get the same response saying: 'We are closely following up the warehouse. Due to sudden increase in the orders we are out of stock. Once we get the response from warehouse it would take 24-48 hours to prepare the item for shipping and once the item has left our warehouse, that would be the time the shipping method you have chosen on the website which generally arrives in 8-14 days delivery time will apply. Once your item has been shipped out, you will be notified providing the tracking details for your parcel'.

I ordered off this monkey outfit on January 2nd! Received sporadic updates over all this time (when I say updates I mean responses to my complaints) I am now in the process of trying to recover the monies from my visa card company. They are still selling this same item £3.50 less than when I purchased and clearly have no stocks. Like all on here I wish I had read the reviews first. They are just modern day thieves for the 21st century. The phone number diverts and is clearly not UK based and then permanently goes to answerphone. Messages have been left with no response with the exception of today when Geraldine answered on Webchat. I pointed out that it's a bit disingenuous to still be advertising this item with a 6 day lead time (and £3.50 less) when clearly they haven't got the items and had already confirmed they have no confirmed dates for stock to be replenished.

Bizarrely she seems to have taken the time to send an email whilst I was on the webchat basically stating They are entitled to put whatever price on they want and lead times etc and could I be patient!

This was followed by cutting me off as I had clearly rattled her! lo and behold the item is now showing as out of stock

I highly recommend that you steer well clear and don't deal with this company.

Also Trustpilot when are you going to give us an option of leaving no stars. There are companies like this that don't deserve a star, you know the ones that really are the lower than the low!

A total waste of time placed my order on 31jan and its the 21feb order still didnt leave the warehouse after argument they cancel my order and i have to wait 25 working days excluding bank holidays to get my refund ...wowww i should have folowed customers reviews they sell product that they dont have and you wil never get it all you get is refund after few months if you get it ......so they use our money for other buisness that we finance them , they claim uk london based and im in london so they don't its only adress to use the EU platform they based in china and defnitely they not the good chinese ones they are a SCAM SCAM SCAM SCAM DON'T USE THEM

bought it samsung galaxy j 5 2017 for £158.40 All ready 12 days did not come no replays on amails fake website scam really disappointed Mobicity uk Scam .
fake phone number always voicemail i'm trying to contact them but no chance how there still robbing the people , and they send you strait way invoices why some organisations dont stop them some one knows how to claim ! i lost around £ 160 but some people may be more ! Some one stop that scam webcite Order no 502- 9888

scam people, be careful

It is 100% a scam. All these comments on trustpilot are definitely not lying.

I bought a camera lens and have since received no communication past my confirmation email.

It has been over three weeks. They do not respond to emails, answer the phone (which I do not believe is ever really manned by anyone).

Currently in the process of chargeback, which is a hassle, but better than letting these dogs keep my money.

Probably should look into some sort of ombudsman to try to have this site shutdown.

Scammed me out of £65, wontvreply to emails, customer service number cuts me off when i reach number 1 in queue and the live cgst disconnects before any replies......DO NOT BUY FROM HERE! Wish I'd of read these reviews before spending my money! ABSOLUTE JOKE!!

Ordered an iPad mini for a too-good-to-be-true price. 6-8 days delivery came and went. Now I’m the process of recovering my cash through a charge-back. Will check on TrustPilot before using an unknown web shop next time!

not good
take your money straight for an order
and for a refund need to wait 25 business days :
Please be advised that due to system enhancement, we would need to extend the refund process up to 25 business days for the payment gateway to complete it

avoid them

This is a scam. Just received an email telling me admin issues and they expect to send me money within 25 days. AVOID this company. I am a small business and placed an order in good time and in good faith to receive a product needed for a job. It took this incompetent business 8 days to inform me they didn't actually have the product in stock even though I was able to order it on line. Not only that, but they didn't automatically credit my account but waited for me to contact them to ASK for my money back. Not only that but it is their policy not to compensate anyone - even though they held and probably made use of my £1000 for over a week... Actually, quite a good plan if you think about it - maybe they have no stock at all, keep everyone's money for 8 days then return the cash with an apology and scripted list of 'mistakes including not changing the website'. I wonder how many hundreds of thousands of pounds this business could accumulate and make use of in a week with nothing to sell?

Not even a clever fraud.Offer goods at below market prices,take your money instantly then go silent.I suppose they make something from buyers who do not bother to get a refund from their bankers. Relevant organisations in Hong Kong should take appropriate action to preserve the reputations of their retailers.

Very Bad .Booked my Nokia mobile phone in January. Not yet reached.5- days delivery but order status says unfulfilled.Initiated the Back charging on credit card.Customer service very poor.Do not trust and do not buy anything on this site.read other reviewed also.

After I initiated the Back charging from the bank. I got reply from customer care saying order has been cancelled.

Strange...