MOAI Reviews 

293
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Quick delivery within a few days (to Germany), board well packed except the screw and screw plate for the fin which were loosely falling around in the box and almost thrown in the garbage by accident.... See more

Rated 5 out of 5 stars

The Moai paddleboard is well-made. The carbon paddle that comes with it is rigid and enables powerful paddling. The pump is excellent. You can achieve fast speeds on the board if desired. The board is... See more

Company replied

Rated 5 out of 5 stars

Bought the MOAI SUP Board 11" in 2022 and was riding it the whole summer for three months in the ocean waters of Greece. What I can say is, it's very well build, the valve is tight, paddle is made of... See more

Rated 3 out of 5 stars

hello everyone, processing and optic des bords perfect, you have to complain about the processing / glued seams. these are very wrinkled and hopefully permanently tight. In addition, the pump is more... See more

Company details

  1. Sporting Goods Store
  2. also in
  3. Outdoor Sports Store
  4. Water Sports Equipment Rental Service

Written by the company

Aloha! Meet MOAI. We sell the ideal stand up paddle board or kayak for every watersports and recreational lover, whether you are a beginner or experienced. Our products are inflatable and made of high quality and innovative materials completed with the necessary accessories to hit the water out of the box. We believe in quality, durability and portability to give our customers the best possible experience on the water. Designed in The Netherlands, inspired by Polynesian inventors of paddle boarding. Beware: We've noticed a rise in unofficial sites & socials advertising & selling MOAI products. Stay safe and shop smart by sticking to our official websites, dealers & partners. For more info visit moaithebrand.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(293)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery, great board

Fast delivery. Friendly customer service. I love my new board ❤️

25 August 2023
MOAI logo

Reply from MOAI

Thank you! Have fun with your board!

Regards,
Lotte | MOAI

Rated 5 out of 5 stars

Very fast Shipping

Very fast Shipping, SUP Board and dry bag have a great quality. I love the design of the board an the backpack

21 August 2023
MOAI logo

Reply from MOAI

Thank you for your nice comment. We're glad that our design is well received!

Regards,
Lotte | MOAI

Rated 5 out of 5 stars

As best!

Very good product quality. Very fast delivery. Always informed absolut status of delivery. Exzellent packing.

11 September 2023
MOAI logo

Reply from MOAI

Thank you for your review. Great you had a positive experience!

Regards,
Lotte | MOAI

Rated 5 out of 5 stars

All fine

The board came really fast, it looks like good quality and - it was my first try - I stood !!!
Now summer is ending but I am happy having my first success.

10 September 2023
MOAI logo

Reply from MOAI

Nice to read that your first attempt was a success! I wish you many more wonderful SUP adventures.

Greetings,
Lotte | MOAI

Rated 5 out of 5 stars

Mahola

Quick shipping, good product and even more then expected included

20 August 2023
MOAI logo

Reply from MOAI

Thank you for your nice comment!

Regards,
Lotte | MOAI

Rated 5 out of 5 stars

Seems to be a good quality

First product I bought where the bag is well sized, so you can easily pac the board and the accesories into it and have additional space to

6 September 2023
MOAI logo

Reply from MOAI

Thanks for the compliment! I wish you many wonderful adventures with your SUP board.

Regards,
Lotte | MOAI

Rated 5 out of 5 stars

Great quality

Great quality, excellent service.

After ordering it took a day to receive the tracking number from UPS directly. Received the MOAI SUP 10'6 by UPS in 3 days to Malta, maybe I got lucky but that was very quick. The build quality seems very durable, and although ideal riders weight is listed as 80kg, the board is still very sturdy at 95kg, expecting that to go down a lot as already lost 2kg in a week ;)
It handles as one can expect for an allrounder and am super happy how it holds up even on choppy Mediterranean seas.
The paddle although a 3 piece is very light and solid, should last quite some time before thinking of upgrading.
Hoping the pump will last a fair few trips, all fits well in the bag with room to spare.

Also ordered the MOAI ELECTRIC PUMP BATTERY version, have not used it many times as it does make a bit of noise, but it does the job well inflating the board to 15 PSI just under 12 minutes, the manual states not to keep it running longer than 20 minutes, so if you want to inflate 2 boards, best give it a cooldown rest, but it does inflate 2 boards on a single charge.

Communications with Moai support was friendly and quick, if not the same day, you'll have an answer the next morning.

Highly recommend,

3 September 2023
MOAI logo

Reply from MOAI

Thank you for your nice review! I want to wish you lots of fun with your board.

Best regard,
Lotte | MOAI

Rated 5 out of 5 stars

Fast response

Fast response from the customer support. The suggested solution was for me great.

3 September 2023
MOAI logo

Reply from MOAI

Nice to read that you received good advice!
Have fun with your SUP board!

Kind Regards,
Lotte | MOAI

Rated 5 out of 5 stars

All fine

All fine! Fast service and great product! Thank you!

12 August 2023
MOAI logo

Reply from MOAI

Thank you for your nice review!

Greetings,
Lotte | MOAI

Rated 5 out of 5 stars

Great Boards, Great Service

Now what can I say. Bought a Board during COVID and, it's great. Way better than those of my friends Boards, which are from a famous french shop.
And when once something in an additional order was mixed up, super kind and friendly support, and it got solved in a heartbeat.
I'm in for another MOAI board, just can't make up my mind yet what kind.

30 August 2023
MOAI logo

Reply from MOAI

How nice to read that you are so enthusiastic about our boards!
We are working hard on new designs, so perhaps your new MOAI sup is among them ;)

Kind regards,
Lotte | MOAI

Rated 5 out of 5 stars

MOAI SUP 10'6 for beginner

I wanted to try paddleboarding and I was looking for all-round paddleboard. I have bought paddleboard MOAI SUP 10'6 in blue because it was recommended for beginners as I am and I really like its design. I also saw its review on youtube. I have ordered via MOAI e-shop and payed by PayPal. Shipping to Slovakia was without problems in 3 working days. The package contained everything as described plus floater that I bought extra.

I took it today for its first ride on a local calm waters and it was perfect. With my 75kg/1,80m, I felt stable on it and I was able to control and ride it without problems with no prior training (except SUP beginer tutorial on youtube). I can not compare it to other paddleboards, because I have riden only this but I think that I have chosed well. The paddleboard looks great quality, was easy inflate and deflate, manipulation with it and cleaning it was no problem, paddle is adjustable with reserve. And it is eye-catcher.

I am statisfied with my new MOAI SUP 10'6 and I probably buy another for family :-)

26 August 2023
MOAI logo

Reply from MOAI

Thanks for your nice review!

Glad you like the board so much. Wishing you many fun Sup trips!

Regards,
Lotte | MOAI

Rated 5 out of 5 stars

Good Product, good Service

Receiver bought product in very Short Time. Very positive contact with Customer Service. Very satisfied with my board, the way I purchased it and the moai team!

26 August 2023
MOAI logo

Reply from MOAI

Good morning,

How nice to read that you are happy with the board and were kindly assisted by our customer service.
Enjoy your board!

Kind Regards,
Lotte | Team MOAI

Rated 5 out of 5 stars

Very nice stand up paddle board

Very nice stand up paddle board. I love this style and the design. The board is very stiff, light and very stable. I'm glad I decided on a Moai board. The board was also delivered very quickly. All thumbs up👍

23 August 2023
MOAI logo

Reply from MOAI

Good morning,

How nice to read that you are happy with your new MOAI board! Wishing you lots of fun while Supping ;)

Kind Regards,
Lotte | Team MOAI

Rated 3 out of 5 stars

Lot of glue residue that does not look…

Lot of glue residue that does not look so nice. Also some of the top foam was badly wrinkled while glueing.

1 August 2023
MOAI logo

Reply from MOAI

Goodmorning,

So sorry to read that you are not happy with the board. If you send a message to info@moaibaords.com, we will be pleased to help you find a solution together.

Kind Regards,
Lotte | Team MOAI

Rated 5 out of 5 stars

fast delivery

Monday ordered in the Netherlands and Wednesday arrived in Berlin

20 August 2023
MOAI logo

Reply from MOAI

Guten Morgen!

Viel Spaß bei Ihrer Bestellung!

Viele Grüße,
Lotte | Team MOAI

Rated 5 out of 5 stars

Fast delivery

Fast delivery , reliable, good Qualität

3 August 2023
MOAI logo

Reply from MOAI

Guten Morgen!

Danke, Viel Spaß bei Ihrer Bestellung!

Viele Grüße

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look