M&M TOOL & MACHINERY Reviews 11,388

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for having hard-to-find parts for older tools at competitive prices, making it a reliable source for their needs. Many people appreciate the straightforward and easy ordering process, with accurate product descriptions and photos helping them find the correct items. The delivery service is often highlighted for being fast and efficient, with products arriving as described and in working condition, often exceeding expectations. However, some customers experienced significant delays in receiving their orders, with some waiting weeks or even months, and occasionally encountering poor communication regarding backordered items. A few other people also felt that some parts did not fit as expected or were of questionable quality, despite being advertised correctly.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers finding the items to be exactly as described... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and timely shipping, with... See more

Order

Customers had positive experiences with order, often finding the process easy and efficient, especially for... See more

Quality

Customers consistently note positive experiences with quality, often finding parts to be exactly as described... See more

Price

Reviewers mention positive feedback about price, with many finding parts at competitive, fair, and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order with M&M. I was ordering an obscure replacement router part that was not "actually" in stock on most every website I tried. I called M&M who confirmed they had 6 in stock. I... See more

Rated 5 out of 5 stars

Called first to make sure this was a legit business and ordered my part online. One week later the part arrived as described and in working condition. It's becoming increasingly harder to find reliabl... See more

Rated 5 out of 5 stars

Ordered my DeWalt replacement bearing on a Sunday evening with the cheapest S/H and it shipped out Wednesday morning. Received my product as described Friday. Nothing in my opinion is wrong with... See more

Rated 5 out of 5 stars

I had a three hundred orbital sander that Needed a brake pad. Unfortunately, Milwaukee discontinued making this part. M&M had five of them. Thank God!! Great find. Great service. I’m a lifetime cust... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

We sell and repair all major tool brands. We have the replacement parts and the experienced advice you need. 1-877-583-7278


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

I ordered 3 parts

I ordered 3 parts, all of which were in stock at the time. However, one part was not in stock and they decided to hold all items until the one item got back in stock. It was delayed repeatedly(two months), and I finally had to contact the company to send the in stock items now, then send the one item as it arrived.
There was next to no communication, so it was frustrating as a customer.

21 October 2025
Rated 1 out of 5 stars

Why would you send out a damaged product

Why would you send out a damaged product. It wasn't damaged during shipping.Nothing was wrong with the wrapping.It was ship scratched from your facility.There was a lot of paint missing from the door. Don't blame shipping. I already sent pictures. Typical answer. Blame the shipper. Not in this case

13 October 2025
M&M TOOL & MACHINERY logo

Reply from M&M TOOL & MACHINERY

I am sorry your part was broken when you received it. I promise it was not broken when we shipped it. It must have been damaged during shipping.

Rated 5 out of 5 stars

Discontinued Part

I had a three hundred orbital sander that
Needed a brake pad. Unfortunately, Milwaukee discontinued making this part. M&M had five of them. Thank God!! Great find. Great service. I’m a lifetime customer.

14 October 2025
Rated 3 out of 5 stars

Long wait for product

Everything I order from M&M is found to not be in stock (AFTER placing order) and so they have to go to manufacturer to obtain. Long delays in getting product. Once obtained, product meets specifications and description. As long as you are not in a hurry I would recommend them.

17 October 2025

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