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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, with many highlighting the ease of purchasing, installing, and setting up products. People often describe the process as simple, timely, and effective, appreciating the smooth functionality. However, some people were dissatisfied with the product itself, reporting issues like invalid or already-used keys, or receiving the wrong product. There were also instances where customer service was not responsive, with some reviewers stating they received no replies to emails or had difficulty reaching the company for support.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers report receiving their product key... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the customer support,... See more

User experience

Customers had positive experiences with the user experience. Many found the installation process very easy... See more

Response time

People report ambiguous experiences with response times. Some customers praise quick responses, with issues... See more

Customer communications

Consumers find contact to be ambiguous. While some reviewers report quick, polite, and helpful responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Problem with activation key already being used. Spent an hour or so with Microsoft Office AI support before resolving the problem.

Rated 4 out of 5 stars

Ok product, Four stars hard to get good download took two tires to get functioning down load. Other wise good support.

Rated 4 out of 5 stars

There was a problem with the product. They fixed it in a very timely manor.


Company details

  1. Software Company

Written by the company

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Contact info

3.3

Average

TrustScore 3.5 out of 5

224 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

I did get the one key sent to work

I did get the one key sent to work. the order showed three devices, but received only one key. Also, I had to validate the key via a phone call because the key was already used. This seemed really strange.

29 March 2025
Rated 5 out of 5 stars

Great Customer Service

I ordered a product and received a code. Shortly thereafter I realized I had ordered the wrong product. I emailed the company and Mike wrote back saying they couldn't do a refund but he could get me a code for the product I needed as a gift (free of charge). I thought that was extremely nice of them. I appreciated the gesture.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

I have been with Mkskeys for five years now. Every key works and all legal for a great price with friendly & professional support. I will only use Mkskeys. Thank you very much & You earned ⭐⭐⭐⭐⭐

15 March 2025
Unprompted review
Rated 4 out of 5 stars

Very reasonable pricing

Very reasonable pricing, very fast delivery. The first key they gave me however did NOT work. They quickly fixed the problem though and sent me a working key right away!

3 February 2025
Rated 1 out of 5 stars

They took my money and ran

They took my money and ran. Their complex activation process suggests their products were obtained illegally and, when finally trying to activate the product with Microsoft, Microsoft said they don't "recognize this as a legitimate product." I made multiple requests to Mkskeys and, after delays, none of the procedures they provided worked. NONE. Go. Flee. Run away. Don't buy ANYTHING from Mskeys

6 February 2025
Unprompted review

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