I ordered Prince Charming's jacket - Tedros - from the film ‘The School of Good and Evil’. For my wedding in September. Instead of a light blue jacket, it came in dusky pink. The jacket should... See more
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See what reviewers are saying
I was a little worried about the experience because I have never ordered a custom clothing item (beyond school uniforms). ADAM was kind and spoke to me throughout the process to give me updates... t... See more
Ethan Bruce was responsive in a timely manner and explained where my order was in the process. He understood my concerns and explained that my product was being made from scratch and it takes time to... See more
I bought the Dunking! jacket and pants and was very pleased with the quality. It was a thicker fabric than I expected and the designs are well made. The sizes are accurate, although the inseam is a li... See more
Company details
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Get your hands on the most exclusive items by Movie Jackets, Hollywood Costumes and Leather Apparel Jacket with amazing discount.
Contact info
United States
- mjackets.com
This site is a total scam
This site is a total scam. DO NOT buy a single thing here. Address in Brooklyn does NOT exist. They are from Pakistan. Will ship a horrible product.
No phone number! Customer service is a circus act to play you along.
9 January 2021
Unprompted review
Reply from Movie Jacket
Dear Daniel,
Thanks for sharing your feedback. We are sorry to hear that your experience was not up to standards. However, we made policies for every situation just to satisfy our valuable customers. We always try to keep healthy conversations with our buyers so they can trust our policies so don't worry, we never leave our buyers disappointed. You are not going to lose any of your money and you will get the refund as per the policy and we may give you favors after taking approvals from higher authorities. So, please don't get stressed, your money is in very safe hands. Please kindly help us follow the refund protocols to satisfy our policy. We would be very thankful to you.
Please feel free to reach out to sales@mjackets.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Ordered a sweater and received a cheap…
Ordered a sweater and received a cheap dollar store coat. The jacket is very low quality.
31 December 2020
Unprompted review
Reply from Movie Jacket
Dear Kimberele,
Thanks for sharing your feedback. We are sorry to hear that your experience was not up to standards. However, we made policies for every situation just to satisfy our valuable customers. We always try to keep healthy conversations with our buyers so they can trust our policies so don't worry, we never leave our buyers disappointed. You are not going to lose any of your money and you will get the refund as per the policy and we may give you favors after taking approvals from higher authorities. So, please don't get stressed, your money is in very safe hands. Please kindly help us follow the refund protocols to satisfy our policy. We would be very thankful to you.
Please feel free to reach out to sales@mjackets.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Don't bother with this site
Don't bother with this site, bad customer service when you need information but they are great at taking your money. I wish they would have recommended to size up and the color is way off. The material is horrible as well. Save your money and just order off Amazon at least there you can return it.
25 December 2020
Unprompted review
Reply from Movie Jacket
Dear Mirella,
Thanks for sharing your feedback. We are sorry to hear that your experience was not up to standards. However, we made policies for every situation just to satisfy our valuable customers. We always try to keep healthy conversations with our buyers so they can trust our policies so don't worry, we never leave our buyers disappointed. You are not going to lose any of your money and you will get the refund as per the policy and we may give you favors after taking approvals from higher authorities. So, please don't get stressed, your money is in very safe hands. Please kindly help us follow the refund protocols to satisfy our policy. We would be very thankful to you.
Please feel free to reach out to sales@mjackets.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Disappointed!!!!!!
After much hassle and threatening to cancel, I received coat ordered by my imposed 12/23/20 deadline. The coat came literally rolled up in a "ball" from Pakistan. Hand made design half-vast "rip-off." Was to be bright white as shown in ad but really at best a "winter white". Lining was sewn "skewed" to one side and "Silver Buttons" were silver colored glass. I plan to return. Double breasted pattern "skewed" to one side as well.
24 December 2020
Unprompted review
Reply from Movie Jacket
Dear Bill,
Thanks for sharing your feedback. We are sorry to hear that your experience was not up to standards. However, we made policies for every situation just to satisfy our valuable customers. We always try to keep healthy conversations with our buyers so they can trust our policies so don't worry, we never leave our buyers disappointed. You are not going to lose any of your money and you will get the refund as per the policy and we may give you favors after taking approvals from higher authorities. So, please don't get stressed, your money is in very safe hands. Please kindly help us follow the refund protocols to satisfy our policy. We would be very thankful to you.
Please feel free to reach out to sales@mjackets.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Love my coat and great quality
Love my coat and great quality! Even during Covid and Holidays I got my coat quickly and the staff at Mjackets.com was great!! Responsive to every communication as I was worried about getting it before Christmas. I’ll be a returning customer for sure!!! Great job!
24 December 2020
Unprompted review
Reply from Movie Jacket
Hi Dawn,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon.
Money Heist Denver Jacket
Story of Jamie Lorente - Money Heist/Denver Jacket: I was very happy to receive the order before Christmas, but I was shocked when I opened it. It makes me wonder whether they have ever seen this jacket live. -It is first of all totally black (I ordered a jacket, which was announced to be a facsimile of a BROWN leather jacket!!!). -It is made out of the cheapest BLACK rigid cotton material with a completely loose and thin, super-used looking fake fur collar, cheep zippers and the the whole jacket does not even closely look like or remind me of the jacket in the movie, nor on the picture on their site. - It came from Pakistan (HEEE???, they are supposed to be in Brooklyn, NY...which I checked just now, it is a non existing address "Turkey pen road" what they show on their website) with an invoice in the package, saying the value is 10 USD (I believe it is for avoiding customs). I have to say, 10USD is a lot closer to the price I would pay for such a garbage (if at all) than 168 USD, what I actually payed. I can just imagine the disappointment of my son, when he receives it as Jamie Lorente being his favorite actor and this jacket being the only thing he asked for Christmas. This one I am not going to give him for sure, I would be ashamed. I feel totally misled and ripped off by Movie Jackets. Asked for a refund and I am not going to stop until I get it, because it is nonsense to operate like this without consequences.
Update: I complainef through PayPal, they reviewed the case and the pictures and decided on my favor to set a full refund. So at least my money is back.
19 December 2020
Unprompted review
Reply from Movie Jacket
Dear Jkolos,
Thanks for sharing your feedback. We are sorry to hear that your experience was not up to standards. However, we made policies for every situation just to satisfy our valuable customers. We always try to keep healthy conversations with our buyers so they can trust our policies so don't worry, we never leave our buyers disappointed. You are not going to lose any of your money and you will get the refund as per the policy and we may give you favors after taking approvals from higher authorities. So, please don't get stressed, your money is in very safe hands. Please kindly help us follow the refund protocols to satisfy our policy. We would be very thankful to you.
Please feel free to reach out to sales@mjackets.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
bought a jungkook APOC jacket off their…
bought a jungkook APOC jacket off their and didn't get any message or email back from them besides my receipt. Price was $69.00. Its been a couple of days now still no email or response from them. I'm starting to think I just got scammed like really. I WANT MY MONEY BACK. Poor service its really BS
11 November 2020
Unprompted review
Reply from Movie Jacket
Dear Patria,
Thanks for sharing your feedback. We are sorry to hear that your experience was not up to standards. However, we made policies for every situation just to satisfy our valuable customers. We always try to keep healthy conversations with our buyers so they can trust our policies so don't worry, we never leave our buyers disappointed. You are not going to lose any of your money and you will get the refund as per the policy and we may give you favors after taking approvals from higher authorities. So, please don't get stressed, your money is in very safe hands. Please kindly help us follow the refund protocols to satisfy our policy. We would be very thankful to you.
Please feel free to reach out to sales@mjackets.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
This is not a company out of Brooklyn…
This is not a company out of Brooklyn NY. Their customer service team is not helpful, and they will tell you if you want to perform a return that you have to ship your items to Pakistan.
They will then try to give you a low ball refund offer.
UPDATE: You can see based on the timing of their reply, it’s been almost a year with no refund received. They most certainly do not take care of their customers; I have dozens of emails with the address they provided and they never respond. You’ll also notice they don’t try to deny they’re pretending to be based in Brooklyn.
29 October 2020
Unprompted review
Reply from Movie Jacket
Dear Ethan,
Thanks for sharing your feedback. We are sorry to hear that your experience was not up to standards. However, we made policies for every situation just to satisfy our valuable customers. We always try to keep healthy conversations with our buyers so they can trust our policies so don't worry, we never leave our buyers disappointed. You are not going to lose any of your money and you will get the refund as per the policy and we may give you favors after taking approvals from higher authorities. So, please don't get stressed, your money is in very safe hands. Please kindly help us follow the refund protocols to satisfy our policy. We would be very thankful to you.
Please feel free to reach out to sales@mjackets.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
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