Mister Cool Reviews 17

TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Auto Repair Shop

Information provided by various external sources

Mobile car air conditioning re-gas service and air con repair in Derby, Burton, Ashbourne and surrounding areas. Air conditioning regassing for cars, vans and agricultural vehicles.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Air conditioning serviced

Air conditioning system checked tested and serviced and diagnosed
Sealant added no more leaks
friendly
Professional service one to one
no problems and social distancing adhered to

26 August 2020
Unprompted review
Rated 5 out of 5 stars

I could not be more pleased....

I received a horrifying quote from Porsche for the replacement of damaged condensers. It was approximately double the cost of two new Porsche branded Hella condensers and two hours of Porsche labour! Therefore, I decided to find an alternative. Living just north of London I was disappointed to find that Mister Cool was in Derby. However, I am so pleased I decided to drive there for Justyn to do the job. His quote with Hella condensers was just over one third of the Porche price. I decided to use Nissen condensers, which he recommends as being the same quality as Hella, and saves a considerable amount. The service was excellent. Justyn is very knowledgeable, as his site demonstrates, he worked quickly and efficiently and I enjoyed a much cooler return to London. Another delighted customer.

14 June 2020
Unprompted review
Mister Cool logo

Reply from Mister Cool

Thanks for your kind review Philip. It was a pleasure working on your Cayman S for you. Justyn.

Rated 5 out of 5 stars

Can’t recommend Justyn enough

Can’t recommend Justyn enough! Sorted my Porsche in record time - 2 new condensers for a fraction of dealership cost! Ice cold drive home. Thanks!!!

22 April 2020
Unprompted review
Mister Cool logo

Reply from Mister Cool

Thank you for the feedback Callum. Glad I was able to save you some money and get you feeling nice and cool again. Justyn.

Rated 5 out of 5 stars

A True Air Conditioning Specialist

I am very particular about who I take my car to for repairs, however I would not hesitate in taking it back to Justyn. He is a true professional and his expertise is immediately obvious through his excellent service. Justyn performed a nitrogen leak test on my Fabia and advised that the condenser needed to be replaced, the result is ice cold air conditioning that no longer needs continuous re-gassing. If you need your air conditioning fixing, I can’t recommend Justyn highly enough.

29 July 2019
Unprompted review
Mister Cool logo

Reply from Mister Cool

Thank you for your kind comments Ryan. As you said, it is better to find and fix the leak first time around otherwise you are wasting your time dealing with people who just want to refill it and send you on your way - until it leaks out again. All the best! Justyn.

Rated 5 out of 5 stars

VW Passat - A/C

I had a VW Passat where the air conditioning had not been working for a year, had put it off from having it repaired due to the cost.
Decided to look around and came across Mr Cool Air Conditioning website. Call Mr Cool to see what could be done, after taking car over for an inspection I did have the work done a week later.
Great service, gives good advice at a sensible price and keeps to his word, can highly recommend.

David - Burton on Trent

14 May 2019
Unprompted review
Mister Cool logo

Reply from Mister Cool

Hi David, I appreciate you taking the time to leave me a review. It was my pleasure to fix your Passat - and save you money compared to having it repaired elsewhere. Justyn.

Rated 5 out of 5 stars

I wish I had gone to Justyn before…

I wish I had gone to Justyn before having my AC recharged a ATS tyres. The condenser was badly damage so it was a waste of my money.. I would thoroughly recommend Mr Cool for anything AC on a car. Well done Justyn.

9 October 2018
Unprompted review
Mister Cool logo

Reply from Mister Cool

Thank you for leaving me a review Derrick. I'm glad I was able to diagnose and fix the leak for you. Justyn.

Rated 5 out of 5 stars

Amazing service!

We recently bought a van which we are using to travel around Europe for a few months and after getting it re-gassed at a high street garage it quickly stopped working and we realised it was broken. We contacted Justyn for advice and then took it over. He diagnosed the broken condenser straight away, showed us and explained the fault. He was able to fit us in for the replacement soon after, in time for us leaving the country. We're now in Croatia where the temperature is 35°c+ every day and the A/C is working perfectly!! Very pleased with the fantastic service Justyn provided and would thoroughly recommend him!

8 July 2018
Unprompted review
Mister Cool logo

Reply from Mister Cool

Hi James, I hope you are enjoying your tour of Europe (I'm only slightly jealous!) and I really appreciate you taking the time out to leave me a good review. Too many garages keep refilling leaking air conditioning systems which wastes the vehicle owner's time and money as the gas soon escapes. I'm glad I was able to get it all sorted for you ready for you to go on your expedition. Kind regards, Justyn.

Rated 5 out of 5 stars

Had considered selling the car.

Having put up with a leaking aircon system on my Skoda Octavia for some years (costing no trivial amount in recharges) and my local garage having failed to find the leak, I picked Mister Cool more or less at random from Yellow Pages; not something I particularly like doing.

As it happened, it was a lucky choice, for Justyn proved to be a knowledgeable, professional and friendly chap. He found the leak immediately and charged a very reasonable amount for fitting a replacement condenser and recharging the system.

Two months later – by far the longest the system has ever held on to its refrigerant - it's still working. Mister Cool has earned my complete praise and satisfaction.

Ian, Derby

7 July 2018
Unprompted review
Mister Cool logo

Reply from Mister Cool

Thank you for leaving me a positive review Ian. There are too many cowboys around filling up leaking A/C systems and it sounds like you have encountered a few yourself. I hope you are enjoying this recent tropical heatwave while remaining cool in your Octavia!

Rated 5 out of 5 stars

Justyn did a great job on my car…

Justyn did a great job on my car diagnosed and new condensor ordered all in 2 days very polite and efficient would recommend to anybody

11 May 2018
Unprompted review
Mister Cool logo

Reply from Mister Cool

Hi Rob, thank you for the feedback. It was a pleasure to meet you and I hope you and your dogs are more comfortable now on hot days in your BMW.

Rated 5 out of 5 stars

Justyn did a great job

Justyn did a great job. Checked the car over the following morning and found the leak in the air con condenser within 10 minutes. Ordered the part for me and got it repaired on the Sunday morning which was really convenient. Took him about 3 hours. Job done, air con is nice and cool again. Was a breath of fresh air after dealing with the main dealer (excuse the pun). Excellent service, highly recommended.

17 July 2017
Unprompted review
Mister Cool logo

Reply from Mister Cool

Thanks for your kind review John. I'm glad that you are pleased with the repair to your car and just in time for this blast of hot Spanish air that we are enjoying at the moment as well. All the best, Justyn.

Rated 5 out of 5 stars

I came accross MisterCool whilst …Googling condensers for 996

I came accross MisterCool whilst 'Googling' for 911 condensers, for comparitive purposes and my own edification on the subject - I had been quoted £800+ at a local (Cambridge) independent specialist - after being charged £80 for diagnosis, and wondered if this was the going rate, and would indeed solve my AC problem.
The MisterCool website was very informative and interestingly for me, with specific information on Porsche.
A phone call was all that was needed to know that Justyn was the man for the job despite the proximity. He identified immediately from the symptoms what was needed and clearly had the relevant experience and I would be confident to trust with my car . It was certainly worth the 200+ mile round trip to Derby - a pleasant, accommodating, professional experience, great value and most importantly I am now cool! Many thanks Justyn.

23 June 2017
Unprompted review
Mister Cool logo

Reply from Mister Cool

Thank you for taking the time to leave me a positive review Stephen. It was a pleasure to meet you and I enjoyed working on your 911. I'm glad you feel it was worth the long round trip to get the condensers replaced at a much more reasonable price. Kind regards, Justyn.

Rated 5 out of 5 stars

BMW 320d - Non existent air con!

Visited today with a BMW 320d with virtually no cold air at all. Justyn was very easy to deal with and explained everything while sorting the problem. Great to deal with, very reasonable price and I drove home in a freezer!

Would highly recommend, nice to deal with a person not a large non caring company. Will use again. Many thanks for your help.

8 May 2017
Unprompted review
Rated 5 out of 5 stars

Skoda Octavia condenser

After receiving a few high quotes to replace my Skoda Octavia condenser, I found Mister Cool. Not only was Justyn the cheapest but also the first to say he could do the job on site.
On the day Justyn turned up early and got straight to work. He was very polite and knowledgeable and finished the job without any problems.
Highly recommended

26 April 2017
Unprompted review
Mister Cool logo

Reply from Mister Cool

Hi Steven, thank you for leaving me a positive review. It was a pleasure to meet you today and get your air conditioning working again for you. Kind regards, Justyn.

Rated 5 out of 5 stars

Bmw 5 series

Bmw 5 series air con not cold at all. Justin got me in the same day without any hassle. Tested it, diagnosed it, ordered new condenser there and then. Was fixed next day
All for a very reasonable price
Would recommend without hesitation.

30 March 2017
Unprompted review
Mister Cool logo

Reply from Mister Cool

Hi Duncan, thanks very much for leaving me some feedback. I'm pleased I was able to find the problem on your 5 series and sort it out for you. Just in time for this lovely sunny weather we've been having as well. Kind regards, Justyn.

Rated 5 out of 5 stars

A very efficient and polite service.

Mr Cool, (Justin), arrived at the arranged time and the service was very efficient. The fault was soon diagnosed and repaired. The fee was very acceptable and I would have no problem at all in recommending Mister Cool to anyone.

Very good service no faults whatsoever.

Thank you.

20 March 2017
Unprompted review
Mister Cool logo

Reply from Mister Cool

Hi Eric, I appreciate you taking the time to leave me a good review. It was a pleasure to meet you the other day and get you feeling cool in your Alfa Romeo again. Kind regards, Justyn.

Rated 5 out of 5 stars

Great service, very pleased

I contacted Justyn at Mister Cool after having my air con refilled by someone else and it lasting no more than a week. He was quickly able to find the leak and show it to me. He provided a reasonable quote to replace the leaking part and I went ahead and had it repaired by him. My air conditioning has been working fine ever since.

17 March 2017
Unprompted review
Mister Cool logo

Reply from Mister Cool

Hi Graham, thank you for taking the time to leave me a review. I am delighted you are happy with the repair I carried out for you. Kind regards, Justyn.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look