Mister-Auto.se Reviews 

Hi,
I initially ordered on the 6th of August flying wheels ckutch kits which stated is available on line. Next day I receiveda refund note. After I made another purchase for the same parts kits and got the refund.
On the 14th of August I made the purchase with another brand Called Veleo after I called the customer service to obtain the right information.
Today the 24th of August called the customer service his name Peter explaining the delays because of the second option I've chosen to deliver to other place Ica supermarket paid 29 Kr. Happened to have the garage near by instead of carrying the Parts to the mechanic from my address cost 139kr.

I learned from Peter that nothing to do with the address it has to do with Shipping speed(DHL/ regular post)
It was not stated the shipping methods and the speed..
They sent me email that the parts will be delivered on 20th of August and I pay for parking 72Kr/day.

If it was explained enough on the website that the 139Kr is for DHL I would take this option.
My car is disassembled waiting for the parts. Since 6th of August.

I would like to this opportunity to thank you for the customer service and the variety of parts I found in your website.
I hope my constructive comment would add a value assets to your quality of service.

It can have been a one off, but I had to wait 2 weeks instead of 4 days for my goods to arrive. The package was sent fast, but got stuck on the way. This may or may not be Mister auto's direct fault, but they should be able to choose their collaborating partners.

1. Quality car parts 5 stars
2. Value for money 5 stars
3. Postage time 1 parcel good
4. Postage time 2 nd parcel long, post nord slow?

Ver very very very poor and worst service all around.. It was written on the website that delivery till 18th Aug 2015 but when I contacted on 18th Aug 2015 and 19th Aug 2015 Post Nord, Customer service they informed the Generator packet has not been received yet in Sweden, only the electronic information been forwarded to them. We cannot call the customer service and no one also calls, email answers are also not satisfactory or proper..

It was only when I came to this page to leave a comment, I realised that this company has a habit of giving out misleading information regarding the shipping.

I am going to explain to everyone what happened here. I need 3 different car parts and ordered from 3 different places: Mister-Auto.se, Amazon.de and a UK based eBay seller.

I ordered from Mister-Auto on the 12th August, got an SMS on the 13th August to say they have "apparently" dispatched the part and an e-mail with a tracking number. Posten's tracking system said that only the "information has been received" (item not deposited). One week later (now, 19th August), and the same message from posten appeared. It was only tonight that the information changed to "item under transport"

So, they sent me an SMS to say they shipped the item, but actually it wasn't shipped until one week (7 days, 5 working days) later. The item still hasn't arrived and we will see when it will come.

Just to compare, two days later I ordered from Mister-Auto (14th August). I ordered the parts from amazon.de and the place in the UK, both items arrived today (19th August), and you know what? the shipping cost was less for both of the other items.

This is definitely the last time I would use Mister-Auto.se, and I suggest you do the same.

_________
In response to your reply Jan:

This is how Posten listed the package that you claimed has "arrived"

8/20/2015 5:32 AM Veddesta, Sweden The shipment item is under transportation
8/19/2015 3:21 PM Toftanäs, Sweden The shipment item is under transportation
8/12/2015 7:05 PM MISTER AUTO C/O POSTNORD, Sweden The electronic shipping instructions have been received

Note the one week gap between you submitting the information and dropping off the package.

I did not complain about the long shipping time, I complained about the misleading information. That aside, I struggle to understand why it took one week for you to package the item that your site clear claimed that it was ready for dispatch the same day, not 8 days later.

There is a difference between stating that it will take 8 days and telling the customer that their package has been sent off when it clearly hasn't (and then sent it of 7 days later). I stand by my point, your company lied and that is very clear.

It is very nice service but need to be more quick.
Tanks

för lång väntad, men det är okay

Quickly, efficiently and accurately.
I am more than satisfied.

jette bra, tack

Only place in Europe to find unusual part for my Alfa Romeo 155.

one week passed, i still not got what i bought.

and hard to contact and query what's going on

Never back again!!!

perfect delivery. in time..

BEST FOREVER :)

The website gives the impression goods are locally stocked and marked as “in stock” - false. Goods are sent from France = think snails and you have some idea of the speed of handling/transport.

Ordered 3 "in stock" items, 1 week later 1 item refunded, as no longer in stock! They can’t be serious - and they’re not.

Still waiting for latest order placed 19th / now the 3rd. Mr. Andersson (customer service) advised would be here Monday. Waited, now Wednesday - no delivery.

MoT soon expired and then much out of pocket. Use this company at your own peril

Bra service,

Problem with inventory balance and inaccurate re payment deposit.
But the lowest price on the brake calliper on the market.

fast and reliable

Thank You Mister-auto for good service !!