Lovely clothes, however the returns process is not straightforward, the refunds have taken 15 days plus processing time in payment account. I have received 2 special occasion dresses and returned the... See more
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Purchased dresses from Miss Pap which didn't fit. Being in Dublin I have been trying to return these. The return portal on the website produces a QR code which is not recognised by any courier or post... See more
Company replied
Absolutely awful will NEVER use MISSPAP again. I'm still waiting for a refund every-time I contact them they give me a different date for my refund now just asked me to wait until 3rd of Jan. I've bee... See more
I cannot praise Jenny's customer service enough! I recently encountered an issue with my order where I received only one part of the set I ordered, causing quite a bit of inconvenience as I needed the... See more
Company replied
Company details
Written by the company
Misspap exists to serve the women with style, the women who love to feel confident in what they wear and the women who do things their own way. Expect to find the statement elevated pieces for all occasions with an affordable price-tag that you won't find anywhere else. We design in-house collections that ultimately embody the classic Misspap signature: clean, simple, sexy yet feminine pieces, perfect for the high octane lifestyle. Inspired by the muses of our past and present, by all the bad ass women who ever existed, we have cultivated a brand with ever-lasting attitude. Fashion is what matters to us the most and to the women who wear our clothes, for them Misspap brings the timeless pieces to treasure and keep.
Contact info
PO Box 553, BB11 9GD, Burnley, United Kingdom
- customerservices@misspap.com
- misspap.com
New season. New energy.
3.0
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Harjun
Great customer service from Harjun. Thank you
15 January 2024
Unprompted review
Reply from MISSPAP
Good morning Edona,
Thank you for taking the time to leave Harjun a review and we appreciate your feedback.
I'll be sure to pass this over on your behalf and we hope you have a lovely day, take care! - Jade J
Customer service 10/10
Customer service 10/10, slight issue with an order (that did come very quickly and was lovely) but issue was resolved as soon as I got in touch with customer service (Jay.E was the kind member who assisted me) they were lovely about the problem and issued a full refund straight away!
12 January 2024
Unprompted review
Reply from MISSPAP
Hi Emily
Thanks for taking time to leave a five star review, Jay will be over the moon to see your glowing feedback!
Thanks for shopping with us and I hope we see you again soon, have a lovely day. - Jack
Bad experience with Misspap: Very delayed Delivery and Poor Customer Service
I purchased a New Year's outfit with express shipping, expecting it by December 22nd. To today, the package hasn't arrived. Customer service has consistently prolonged the wait time, delaying the resolution. They keep extending the period I should wait, now asking for an additional 10 days. It's unreasonable to wait 3-4 weeks for them to resolve the problem that comes from their end. I do not recommend Misspap at all.
7 January 2024
Unprompted review
Reply from MISSPAP
Update:
Thanks for getting back with your order details, I've contacted you directly with an update in regards to your parcel.
Please allow a few hours for this to come through and may land in your spam/junk folder.
Thanks
Samantha
------------------------------------------------------------------
Hello Sanli,
Thank you for your review, I am so sorry to hear your order has not arrived with you, especially as this was ordered for New Year's Eve.
I would love to help look into this for you so I have sent you a message here on TrustPilot. If you can please reply to the message with your order number, we will get back to you.
Thank you - Aimee
Great customer service
Delivery and return times are always really quick!
I recently had an issue where one of the items I returned wasn’t refunded along with the others. Lenny answered my query super fast, and amended the error straight away. Thanks for the great service!
2 January 2024
Unprompted review
Reply from MISSPAP
Hi Tara,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your incorrect refund from Lenny.
We hope to see you shopping with us again soon!
Take care,
Amelia
Issue with a refund
I had an issue with a refund being processed and Andrew, one of the customer services agents, was able to get the issue resolved straight away as I’d been waiting longer than the recommended time the website states. Very happy with his service
2 January 2024
Unprompted review
Reply from MISSPAP
Hi LC,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your refund from Andrew.
We hope to see you shopping with us again soon!
Take care,
Amelia
No extended Christmas returns
Ordered a dress and Co ordinate set at the very end of November for my 24 year old daughter for Christmas. You order early in order to receive them in time, especially if it’s your last pay of the year. The items were the same size but after opening them and trying them on ( as you do on Christmas Day, not before!!) the Co ords fit beautifully but the dress was way too small. So small that my 14yr old couldn’t get it on! So yesterday 27th December, I started a return only to be told it’s outside of the return period.
I’m shocked that Misspap has no extended Christmas return policy, especially as returning isn’t free. They are the only company I ordered from or shopped with that don’t do it. Bad assumption on my part but really really poor customer care policy for a company like this. If Boohoo, who own Misspap among others, offer it, why doesn’t Misspap? It should be standard policy across the company and for the time of year, especially taking into account longer delivery times and bigger demand. Can’t get a refund and so can’t replace the gift. Will not shop with Misspap again. Gave 2 stars out of fairness because one part of the order was fine.
* update * I appreciate the reply from Jack and will wait for a resolution. I must add that responses from Misspap customer service to my emails, insist they don’t have extended returns. Their second email actually states that they’re looking into it for next year? So I remain confused….
* 2nd update *
Despite the response from Jack, my return has not been logged as promised. I attempted to try again today and still no joy, so my original review sadly still stands.
28 December 2023
Unprompted review
Reply from MISSPAP
UPDATE: Thank you for sending this over. I've gone ahead and have sent you an email about this, please keep an eye on your inbox, spam and junk folder for it.
Thanks - Dean
----------------
Hi Petra
Thanks for taking time to leave a review and I'm sorry to hear about the issue with logging your return.
We have an extended returns period accross all brands for Christmas but even so, if the order was placed at the end of November, then you should still be covered by the usual timeframe.
Not to worry, I've sent a private message to you so if you could reply with your order number, I'll certainly get this dress logged for return for you.
Looking forward to your reply, speak soon. - Jack
Credit to Customer Service Team
Mary Grace was so helpful when I had an issue with an item I purchased and was very efficient in sorting the problem! Such easy, nice customer service compared to some retailers. 🤍
28 December 2023
Unprompted review
Reply from MISSPAP
Hi Georgina
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from Mary Grace with your recent puchase
We hope to see you shopping with us again soon!
Take care,
Aimee
Had an issue and was solved quickly by…
Had an issue and was solved quickly by Mary N. A good solid company.
28 December 2023
Unprompted review
Reply from MISSPAP
Hi Kali, so happy to hear that Mary was able to help you! Thanks for shopping with us and have a nice day - Jack
Clothing Scam to get rid of large items…
So I've ordered an item which was placed on sale on the website only to be sent the incorrect size. I was due to travel the next day and asked for my money to be refunded or item resent next day delivery as this was not any fault of my own. I was then told by customer service that I had to travel miles to my closest post office to return the item which means I would now incur excess cost as I don't drive and unable to walk there. No provisions were made to refund or resend or a discount applied I was just told well if you can't return we can't do anything. I AM NOW LEFT WITH AN ITEM I CANT WEAR WHICH I HAVE TO GIVE TO CHARITY AND MONEY LOST. DISGUSTING CUSTOMER SERVICE.
27 December 2023
Unprompted review
Reply from MISSPAP
Hi Crystal
Thank you for this review, I'm sorry to hear an incorrect sized item has been received. Although this isn't a regular occurrence with our orders, when an incorrect item is received, we do ask for this to be returned before we are able to offer a refund or resend on it. We have various courier return methods available, including a collection service, and if you do not live close to a Post Office, we would advise choosing a different courier which is closer to you (such as Evri that can operate from small shops).
Once returned, if you then provide us with a picture of the proof of postage receipt, we will ensure the item is refunded in full or resent for you.
Thanks - Dean
Great customer service team
The customer service was amazing, quick replies and helpful people.
20 December 2023
Unprompted review
Reply from MISSPAP
Hi Nic
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from our Customer Service team
We hope to see you shopping with us again soon!
Take care,
Aimee
Very good service 😃
21 December 2023
Unprompted review
Reply from MISSPAP
Hi Isabel
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from our Customer Service team
We hope to see you shopping with us again soon!
Take care,
Aimee
Great response team and customer service
I received my order from misspapp. The outfit was great, however I received it without the belt that come with it.
I contact misspap team via Facebook messenger and kent responded straight away with a new order number for a replacement and next day delivery. Thankyou so much misspap
20 December 2023
Unprompted review
Reply from MISSPAP
Hi Charlie
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from Kent with your recent purchase
We hope to see you shopping with us again soon!
Take care,
Aimee
Shady. Bad quality
They don’t allow clothing reviews/ratings. The product of NEVER worth the price. It’s cheap thin material. I paid $50 for a playboy “hoodie dress” that isn’t a dress at all
It’s just a regular hoodie and target has better quality fabric for cheaper. When I messaged them to challenge this cheap hoodie for $50 they asked me for pictures then offered me a return label AT MY OWN EXPENSE.
Never shopping here again.
6 December 2023
Unprompted review
Reply from MISSPAP
UPDATE; Thank you for further details.
Your email address is not recognised as being linked to a MissPap account.
Please return any items that are not suitable for you, and we will issue your refund once they have been received at our warehouse.
Thank you.
-Stacy
--------------------------------------------------------------------
Hello Selene,
Thanks for reaching out and leaving this review, I am sorry to hear about the jumper dress that has arrived and we do value you're feedback.
In regards to your return charge, I can look into getting this blocked for you as a gesture of goodwill, I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly.
Thanks
Samantha
The Parcel was clearly delivered to the…
The Parcel was clearly delivered to the wrong address, the photograph taken of the delivered parcel was not my address (I don't even have a porch) the coordinates were over 1 km away and despite door knocking on a totally different street no evidence of my parcel, but I was basically accused of being a liar. The courier Misspap instructed are clearly incompetent, however customer service response was deeply upsetting blaming me the customer rather than the courier, I am £200 out of pocket. DO NOT USE THIS COMPANY.
13 December 2023
Unprompted review
Reply from MISSPAP
Hello,
Thank you for providing your details. Please check you email inbox as I have sent you an email just now so we can get this resolved for you right away.
I look forward to hearing from you soon
Aimee
-----------------------------------------------
Hello Bridgend,
Thanks for leaving this review, I am sorry to hear that your parcel has been delivered to the incorrect address.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly.
Thanks
Samantha
Carl Antony C was very helpful when I…
Carl Antony C was very helpful when I had an issue with my order. He promptly replied and helped me fesolve my problem. Thanks alot
11 December 2023
Unprompted review
Excellent customer service from miss…
Excellent customer service from miss pap, I ordered boots a there was a fault with then. I emailed and within hours they had responded Carl replied asked a few questions and I sent a video, he sorted the issue quick, Within a few hours there was a new pair dispatched and on there way to me. Excellent service. Thank you
8 December 2023
Unprompted review
Contacted Misspap regarding a refund I…
Contacted Misspap regarding a refund I was due. Rukhsana promptly replied and resolved my query with urgency. Excellent customer service from Rukhsana!
7 December 2023
Unprompted review
Jenifer was perfect
Jenifer was perfect! Done exactly what I asked for!! Thank you
27 November 2023
Unprompted review
Reply from MISSPAP
Good afternoon Catherine,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom with our brand.
It's brilliant to hear of the great customer service you received when reaching out to us for assistance, I will be sure to pass your kind feedback over to Jenifer too.
Take care,
Fiona
Was given an incorrect item however it…
Was given an incorrect item however it was fixed very quickly and easily. Erick who I dealt with was great and efficient!
22 November 2023
Unprompted review
Reply from MISSPAP
Good afternoon Bella,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom with our brand.
It's brilliant to hear of the great customer service you received when reaching out to us for assistance, I will be sure to pass your kind feedback over to Erick too.
Take care,
Fiona
Excellent customer service 👏
I had a bit of difficulty with sorting out a returns. I emailed the company and I had a very quick response.
Customer service was excellent and I would highly recommend to friends and family. Thankyou for your help. ☺️
24 November 2023
Unprompted review
Reply from MISSPAP
Good afternoon Rhian,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom with our brand.
It's brilliant to hear of the great customer service you received when reaching out to us for assistance, I will be sure to pass your kind feedback over to the team too.
Take care,
Fiona
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