Missoma Reviews 

Beautiful long lasting jewellery and an amazing service proposition.
Fantastic brand, thank you!

Very nice products but the process could be better. I ordered an item at 5pm via the website, selected next day delivery then clicked the gift wrapping option but immediately decided against it and deselected it - what I didn't notice was that doing this reset the delivery option to standard delivery (2-3 days), I needed next day as the item was a birthday gift.
As soon as the payment was processed I saw the error but no option to change it, so I called the customer service number but they had closed the line for the day. I then went to the contact use form - this is at 5:15pm - and explained the error asking how I can pay the ~£2.50 difference to change the delivery method and sent it to them, I received a confirmation email that the message had been successfully sent along with a note that they aim to read it within 48hrs so if it's urgent call them between 9am-5pm
I called the next morning at 9:20am and was told that the fulfilment team had 'already put the label on the item' so it couldn't be changed and was advised that I could order an identical item using next day delivery, and return the other one (which I was informed could be done at zero cost) when it eventually arrives, which is what I have done
In all, customer service were as good as they could be, but the online process is very much lacking in my opinion, and the subtle reset of the delivery option when selecting the gift wrapping option can only be described as a fault in their online ordering system.

I put an incorrect delivery address on my purchase. Customer service was very responsive and contacted FedEx to redirect my order. I received my necklace and love it!

My piercer, Shay, was so fantastic and calming. Really kind. Will be back again!

Replaced a broken necklace months after purchase

Very good service from Shay and Mumtaz in Covent Garden Store.

I paid extra for gift wrapping as the items were intended as a present. While I would normally expect this as a standard service, I chose to pay for it on this occasion.
When the order arrived, I was genuinely shocked by the quality of the gift wrapping. It was extremely poorly done and not worth the additional cost. The ribbon had been cut and crudely reattached with tape, and the overall finish was careless and untidy.
The presentation was so poor that it would have been inappropriate to give as a gift. Unfortunately, it looked worse than if it had been done by a child, and it reflects very badly on your service.

Always gorgeous. Lasts through daily wear, doesn’t tarnish and comfortable.

Many people comment on how beautiful Missoma pieces are

I absolutely love Missoma. The quality of their pieces is consistently excellent, and their styles are the perfect balance between timeless and on-trend. Every piece I’ve ordered has been beautifully made. And their customer service is just as impressive. I reached out regarding a price adjustment and Lara was super responsive and processed it right away, which truly made my day. Highly recommend!

The member of staff who served me in Marlow was super efficient.
He was so knowledgable about the brand and gave great advice and info when I asked.

It’s always such a lovely experience purchasing from your website. It truly feels like a treat every time, and everything is so beautifully presented and easy to browse. Shopping with you is effortless and enjoyable. And if I ever needed assistance, you are always fast and helpful.

I e mailed the Missoma customer service team with a problem I had with an item of jewellery I purchased some time ago.
They replied promptly and went above and beyond in my opinion to sort the issue out.
Have purchased lots of jewellery from them and would highly recommend.

Easy transaction
Very pleased with the discount and I’m delighted, as this has enabled me to afford this lovely necklace set x

Super helpful and friendly staff

Order for a special occasion was never delivered. Unfortunately Missoma use Evri (nee Hermes) to do deliveries. Once contacted Missoma support was dismissive and closed the support case. It's been 2 weeks and the order has not been received. If you are purchasing for a specific date - avoid Missoma or may receive a disappointment.

Missoma customer service is second to none. They are fast, responsive and highly efficient. I’m always happy to purchase from this company as I know if I encounter a problem they will quickly resolve it. Fantastic jewellery and wonderful quality

Catherine and Mumtaz were amazing!

While the quality and production are great, unfortunately I will have to return. The gap between front/back where
both are hooked is too narrow for my earlobes and I can feel “pinching”. Such a shame. Purchased them after I saw them on my daughter who does not have the issue.

Lovely jewellery but they really need to evaluate their returns policy if there’s an item faulty or the wrong size. You can’t go to a store and swap it if purchased online and you have to order another then sent the faulty or incorrect item back at your expense. Therefore paying postage on the original item, postage on the return then postage on the new item.

Have purchased multiple pieces from Missoma and always really happy with them. Had an issue on one piece within warranty and customer service team were fast to respond and offer replacement or refund.