Mis-sold Expert Reviews 

375
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service provided, noting the ease and straightforwardness of the process. Many were impressed by the quick response times and helpful communication, which made them feel at ease throughout their claim journey. However, some people mentioned experiencing delays in receiving updates or correspondence after their initial application. A few other people also felt that the process could be excessively time-sensitive, making it challenging to keep up with requests or complete necessary steps.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, consistently describing the process as easy,... See more

Claim

Reviewers highlight ambiguous aspects of claim, with many finding the process easy and straightforward,... See more

Service

Consumers find service to be positive, with many reviewers describing it as prompt, professional, and... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reporting quick and clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I initially thought that I had contacted Santander _ where my payment was borrowed from. So then Mis_s_sold Expert took over and convinced me to continue. Very quickly and well informed I was please... See more

Company replied

Rated 4 out of 5 stars

I contacted this company to review two car finance agreements I had taken out in the past, to see if there was any potential money to reclaim. From the start, they were professional, clear, and ex... See more

Company replied

Rated 4 out of 5 stars

Whilst I agree that the service was straight forward and easy to follow. I would like to say that on Monday 20 April 2026, within the cooling-off period, I sent you an Email cancelling my contract and... See more

Company replied

Rated 4 out of 5 stars

I was sceptical at contacting someone as you hear of scams all the time but Mis-sold Expect have put my mind at ease. They have kept in contact with me through all the process they have done so far i... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

At Mis-sold Expert, we believe everyone deserves fair treatment. We’re a Claims Management Company dedicated to helping people understand and pursue claims when they’ve been misled or treated unfairly by businesses. Our approach is simple: no jargon, no confusion — just clear guidance every step of the way. We know the world of claims can feel overwhelming, so we focus on making the process easy to follow, giving you the knowledge and confidence to make informed decisions. Trust is at the heart of everything we do. We take the time to explain your options, answer your questions, and support you throughout your claim.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(375)

375 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Simple communication and very quick to…

Simple communication and very quick to give details to me.

12 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Stephen, thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

I’m happy to have this professional…

I’m happy to have this professional company look into any potential claim on my behalf, thank you.

17 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mr Pye, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

Professional communications throughout…

Professional communications throughout the submission process. Still waiting for the outcome to see if i am owed any money.

15 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Andy, thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

It was very easy and straightforward to…

It was very easy and straightforward to fill in the details for a claim and within minutes Mis-sold experts had an answer and had found the finance arrangement that had been taken out in 2009.

13 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Philip, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

So far so good…

So far so good… I will better judge when the results are back for my claim… easy to deal with so far and excellent communication when I had a question.

13 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Helen, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Sophie was pleasant and explained what…

Sophie was pleasant and explained what to expect and gave me the confidence to make my claims,
kept me informed of what was happening where as the previous company misdirected me,
I have every confidence in the outcome of my claims
Thank you Sophie

15 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Dennis, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

I contacted Mis-sold Expert to see if I…

I contacted Mis-sold Expert to see if I had a claim. They answered promptly and are keeping me updated via email. Very good company. Thank you.
Kind regards.
Daren

11 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Daren, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Car finance claim

Very easy and quick to use website. Quick acknowledgement on completed application form now we’ll wait and see.

12 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Susan, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Easy process

Easy process, clear information. Good experience.

9 December 2025
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Louis, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Very professional,exceptionally easy…

Very professional,exceptionally easy company to work with

13 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Neil, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

One stop shop

The Mis Sold Group , have been very professional in all my dealings , at this stage . I feel the first part is now completed and looking forward to the final result .

11 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Dave, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

A Truly Fabulous and Honest offer of…

A Truly Fabulous and Honest offer of support within today's fraudulent world.
Highly recommended.

14 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Gordon, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

A great team to deal with excellent

A great team to deal with excellent. Very reassuring and great customer service skill. First class 11/10 .

14 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi George, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Service second to none

Excellent service they keep you informed of any changes

14 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Christopher, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

So so easy takes minutes Great stuff

So so easy takes minutes Great stuff

14 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

So far so good been well informed so…

So far so good been well informed so far with good clear communication about next steps

13 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Amy, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Good Service.

Easy to apply,helpful advice.

13 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Lillian, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

First Stages...

I'm in the early stages of the process and don't have any indication of what the outcome may or may not be so far.

I literally just responded to an Instagram advert as I figured "why not"? The service and communication so far has been efficient and professional and I look forward to discovering if they can secure me any compensation! :)

13 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mr Carter, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

From start to finish

From start to finish, it was all made easy for me ,I’m 75.
Just need to wait now and see the result

10 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Allan, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Found my experience really easy they…

Found my experience really easy they were quick to act and kept me in the loop of what’s going on so far I’ve had no dramas or anything very pleased

6 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Matthew, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

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