-MH- 

Reply from -MH-

May 8, 2026

Spectacular is exactly how we want you to feel! ✨ Thank you for the incredible feedback. We’re so glad you loved the quality and found our prices as amazing as our dresses. Your support means the world to us, and we look forward to seeing you back in Miss Rosier very soon!

Reply from -MH-

May 7, 2026

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's always a pleasure to know that we've met your expectations. If you have any more suggestions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again and continuing to provide you with the best possible experience.

Reply from -MH-

May 7, 2026

Thank you for this beautiful review! 🌸 It’s been a pleasure working with you, and we’re so glad our team’s kindness and quick support made a positive impact. We value the creativity and hard work that content creators bring to the table, and we’re honored to have you represent Miss Rosier. We can’t wait to see more of your incredible content!

Reply from -MH-

May 7, 2026

We’re so relieved the dress arrived just in time for your shoot! 💛 A huge thank you for your patience and for the shoutout to our support team—they always strive to be as helpful as possible. We totally understand being a little skeptical when shopping online, but we're so glad we could show you that the Miss Rosier quality is very real! ✨ Can't wait to have you back for your next favorite look.

Reply from -MH-

May 7, 2026

Thank you so much for your positive feedback. We're glad to hear that you're happy with your purchase. Your satisfaction is our top priority. We are committed to continuously improving the quality of our own products and services. If you have any more questions or need assistance in the future, please feel free to contact us. Looking forward to serving you again!

Reply from -MH-

May 7, 2026

Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with us fell short of expectations. Ensuring that our products and services meet — and hopefully exceed — the needs of every customer has always been our top priority.

First and foremost, we want to express how sorry we are to hear about your disappointment. We completely understand how frustrating it must be to wait for an item you were hoping to wear for your rehearsal dinner, only to find that it has not yet arrived. Please know that we truly hear your concerns and empathize with your situation.

Regarding the dress you mentioned that hasn't arrived, we completely understand your anxiety. This dress is made of intricate craftsmanship with a complex production process which takes time. And our shipping and logistics partners experience high volumes recently, which can occasionally lead to delays beyond our immediate control. Please be assured that our team has made every effort to process and dispatch your order as quickly as possible (which is already done), and we actively followed up with the carrier to expedite its journey. Please rest assured that we will do our best to handle this matter properly and give you a satisfactory answer.

We would like to clarify that we do not delete genuine feedback to mislead our community. On Instagram, we often filter or redirect support-related comments to our Direct Messages or Email Support. This is to protect our customers' private order information and to ensure that each case is handled officially and securely by our dedicated team.

We sincerely apologize again for this unpleasant experience and thank you for letting us know. We will definitely follow up to the end and hope to help you solve the problem as soon as possible. We also look forward to the opportunity to regain your trust.

Reply from -MH-

May 7, 2026

Thank you for taking the time to share your feedback with us. We are always committed to providing high-quality products and thoughtful customer service, and we sincerely apologize that your experience did not meet expectations.

Regarding the quality, we take great pride in the craftsmanship and quality of our products. Each piece is thoughtfully designed using premium materials, with meticulous attention to detail. Our website features a wide range of high-resolution images that showcase our garments from multiple angles, capturing the texture, fit, and unique design elements. That said, we understand that personal preferences and interpretations can vary, and we respect your perspective.

Regarding the refunds, we never refuse a legitimate return or refund request. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. We would have welcomed the opportunity to assist you before this review was posted, our customer service team hope to work diligently to offer you several tailored solutions. We always aim to collaborate with our customers to find a fair and satisfactory resolution.

Please rest assured that at Miss Rosier, customer satisfaction is always at the heart of what we do. Any refund or after-sales request is handled fairly and in line with the terms clearly outlined at the time of purchase.

Could you please provide your order number here? This will allow us to review your case and assist you more quickly and accurately. We assure you that we will take every possible step to resolve the issue with your order. Your patience and understanding are greatly appreciated.

Thank you again for sharing your thoughts with us. We hope to have the opportunity to restore your confidence in our brand.

Best regards

Reply from -MH-

May 6, 2026

Huge congratulations on your graduation! 🎓🎉 We are so honored that our Immaculate White Boned Bodice Mini Blazer Dress could be a part of such a huge milestone. You must have looked absolutely stunning and powerful walking across that stage! ✨ So glad to hear the delivery was swift—one less thing to worry about during your big week. Best of luck on your next chapter, gorgeous!

Reply from -MH-

May 6, 2026

Thank you for your lovely review! 🌸 We take great pride in ensuring our designs are as stunning in person as they are online. It’s fantastic to hear that the versatility of the adjustable skirt worked so well for your silhouette! Quality and fit are our top priorities, and knowing you’re satisfied truly makes our day. We look forward to dressing you again very soon!

Reply from -MH-

May 6, 2026

We are so happy to hear you loved your whole Miss Rosier haul! 💖 Knowing that every single piece met your quality standards and looks outstanding on you makes our day. Thank you so much for the high recommendation—you’re officially a Miss Rosier muse! ✨ We can’t wait to see what you pick next!

Reply from -MH-

May 6, 2026

We're so glad to hear that you're enjoying your purchase. Your support means the world to us. If you have any more suggestions or need assistance in the future, please don't hesitate to reach out. Cheers!

Reply from -MH-

Updated May 7, 2026

Thank you for sharing your feedback with us. We are concerned to hear that the item did not meet your expectations, as we strive for total transparency in our product representation.

Regarding color and material, we take great care to ensure our professional photography accurately reflects the design, fabric, and details of our collections. However, we understand that the perception of color and texture can be influenced by several external factors, such as individual screen calibrations and the lighting conditions in which the garment is viewed. What may appear as a slight variation is often due to these technical differences rather than a lack of accuracy in our descriptions. Each piece is thoughtfully crafted using high-quality materials to ensure refined details that embody our brand’s aesthetic. We stand behind the quality of our fabrics, though we recognize that the feel of a material can be a matter of personal preference.

We are pleased to hear that you have already initiated contact with our customer service team. Please be assured that we take your concerns very seriously and are committed to providing a professional and fair resolution. Our team is currently reviewing your case and will follow up with you shortly to ensure a satisfactory outcome.

We appreciate your patience as we work to make this right and hope to restore your confidence in Miss Rosier.

Best regards

Reply from -MH-

May 6, 2026

Thank you for taking the time to share your feedback with us. We are always committed to providing high-quality products and thoughtful customer service, and we sincerely apologize that your experience did not meet expectations.

Regarding the returns and refunds, we never refuse a legitimate return or refund request. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. Our return policy is designed to be fair and as straightforward as possible for both sides — but we realize that international returns can involve additional steps and costs, which may have caused you inconvenience. We would have welcomed the opportunity to assist you before this review was posted, our customer service team hope to work diligently to offer you several tailored solutions.

Regarding the quality, we take great pride in the craftsmanship and quality of our products. Each piece is thoughtfully designed using premium materials, with meticulous attention to detail. Our website features a wide range of high-resolution images that showcase our garments from multiple angles, capturing the texture, fit, and unique design elements. That said, we understand that personal preferences and interpretations can vary, and we respect your perspective.

Please rest assured that at Miss Rosier, customer satisfaction is always at the heart of what we do. Any refund or after-sales request is handled fairly and in line with the terms clearly outlined at the time of purchase.

Could you please provide your order number here? This will allow us to review your case and assist you more quickly and accurately. We assure you that we will take every possible step to resolve the issue with your order. Your patience and understanding are greatly appreciated.

Thank you again for sharing your thoughts with us. We hope to have the opportunity to restore your confidence in our brand.

Best regards

Reply from -MH-

May 6, 2026

Thank you for your kind words. We're so happy to hear that you love your purchase. If you ever have any questions or concerns, please don’t hesitate to reach out. We want to make sure you are always happy with your purchase. Thank you again for choosing us, and we hope you enjoy your product for many years to come!

Reply from -MH-

May 6, 2026

Thank you for taking the time to share your feedback. We genuinely appreciate hearing about your experience, even if it falls short of your expectations, as it helps us understand areas where we can improve. We take your review very seriously and would like to clarify the facts regarding your order to provide a transparent view for our community.

At Miss Rosier, we pride ourselves on our original designs and proprietary creative content. All imagery featured on our official website is produced by our dedicated team to accurately represent the craftsmanship and materials of our collections. Our website features a wide range of high-resolution images that showcase our garments from multiple angles, capturing the texture, fit, and unique design elements. That said, we understand that personal preferences and interpretations can vary, and we respect your perspective.

Regarding the return, we also understand your frustration with the returns process. Our return policy is designed to be fair and as straightforward as possible for both sides — but we realize that international returns can involve additional steps and costs, which may have caused you inconvenience. We are currently reflecting on how we can better support our international community to ensure a smoother, more worry-free experience in the future. We always honor legitimate refund requests in accordance with our policy, while the involvement of payment providers like PayPal is a standard part of e-commerce security and does not change our commitment to resolving customer concerns.

We are particularly concerned by your description. Could you please provide your order number here? This will allow us to review your case and assist you more quickly and accurately. We assure you that we will take every possible step to resolve the issue with your order. Your patience and understanding are greatly appreciated.

Additionally, we are continuously working to improve our service quality and strengthen our processes so that every customer’s experience with us is as smooth and enjoyable as possible.

We look forward to your response so we can verify this matter immediately.

Best regards

Reply from -MH-

May 6, 2026

Thank you for taking the time to share your feedback. We truly appreciate hearing about your experience and sincerely regret that it did not meet your expectations. Please allow us to address the concerns you’ve raised.

At Miss Rosier, we take great pride in the craftsmanship and quality of our products. Each piece is thoughtfully designed using premium materials, with meticulous attention to detail. Our website features a wide range of high-resolution images that showcase our garments from multiple angles, capturing the texture, fit, and unique design elements. That said, we understand that personal preferences and interpretations can vary, and we respect your perspective.

Regarding shipping timeline, to ensure you received your items as quickly as possible, your order was fulfilled in two separate shipments. The dress was dispatched on March 26. The coat, however, involves more complex craftsmanship and a rigorous quality control process, which resulted in a later dispatch date to ensure the final product met our rigorous standards.

Regarding the return policy, we completely understand your concerns. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. In your specific case, we noted that a formal dispute was initiated via PayPal before any direct communication was established with our support team. At Miss Rosier, we never intend to make the return process difficult; however, once a dispute is opened, the resolution process is legally managed through the payment provider’s platform, which can sometimes affect the standard flow of return instructions.

That said, we fully understand that our policies may not always align with every customer’s expectations, and we genuinely hear your concerns. Please know that we are always open to discussing individual situations, and we encourage you to reach out to our customer service team directly. We truly believe that most concerns can be resolved through communication, and we are here to listen and help where we can.

We understand that individual preferences and expectations can vary. Thank you again for your honesty and your patience, and for giving us the opportunity to understand your perspective. We sincerely hope to have the chance to serve you better in the future.

Best regards

Reply from -MH-

May 6, 2026

Thank you for your feedback. We are concerned to hear about your experience, as we strive to provide high-quality garments and professional service to all our customers.

Regarding the delivery timeline, we understand how frustrating waiting can be. While we make every effort to dispatch orders promptly, international transit times can be influenced by various logistical factors and customs processes that are beyond our direct control.

In terms of our returns service, all our policies are transparently listed on our website to ensure our customers are fully informed before making a purchase. We always aim to provide a fair resolution within the framework of these policies.

We completely understand that our policies may not always align with every customer’s expectations, and we genuinely hear your concerns. If you feel that the resolution provided was not fully satisfactory, we encourage you to reach out to our customer service team directly. We truly believe that most concerns can be resolved through open communication, and we are here to listen and explore further possibilities to address your situation.

We are particularly concerned by your mention of unanswered emails, as we pride ourselves on being responsive to our community. Could you please provide your order number here? This will allow us to review your case and assist you more quickly and accurately. We assure you that we will take every possible step to resolve the issue with your order. Your patience and understanding are greatly appreciated.

Additionally, we are continuously working to improve our service quality and strengthen our processes so that every customer’s experience with us is as smooth and enjoyable as possible.

We look forward to hearing from you so we can address this matter immediately.

Reply from -MH-

Apr 30, 2026

Thank you so much for your lovely review! 🌸 We’re so happy that our customer service team could give you peace of mind and that your dress arrived exactly as pictured. We truly believe the magic is in the details, so hearing that you enjoyed the packaging and our little note means the world to us. 💌 Thank you for choosing Miss Rosier for such a special occasion—we hope you feel absolutely stunning! 🥂✨

Reply from -MH-

Apr 29, 2026

Happy Birthday! 🎂 We are over the moon to hear that your birthday dress arrived just in time for your big celebration! 💖 No one should have to stress about their outfit on their special day, so we were more than happy to help speed things up for you. Thank you for choosing Miss Rosier—you deserve to shine in the best quality! ✨👗 Enjoy your year! 🥂

Reply from -MH-

Apr 30, 2026

Thank you for bringing this to our attention. We sincerely apologize for the delay your daughter has experienced.

We understand how disappointing it is to wait for a shipment, especially when expedited shipping was selected. Please be assured that we are a legitimate business and we take these matters very seriously.

Could you please provide your order number here? This will allow us to review your case and assist you more quickly and accurately. We assure you that we will take every possible step to resolve the issue with your order. Your patience and understanding are greatly appreciated.

Additionally, we are continuously working to improve our service quality and strengthen our processes so that every customer’s experience with us is as smooth and enjoyable as possible.

We look forward to receiving your order details so we can resolve this matter for you immediately.