Misen Reviews 17,440

I bought the "Pre-Seasoned Carbon Steel Frying Pan" for over €100.

The website shows the pan in action in short videos. In one video, a fried egg is casually swirled around in the pan with the caption "This pan has it all."
The pan is described as versatile and also suitable for scrambled eggs.

I use a lot of oil, and everything sticks. I mainly fry delicate foods like eggs and fish. For a pan that costs over €100 and is specifically advertised for this purpose, I've had a completely different experience.

On heat setting 4 out of 9, it takes forever for the raw scrambled eggs to change consistency, and even then, they stick immediately. I've tried various high-quality oils, but nothing helps. Even huge amounts of oil don't make a difference.
I've been using the pan several times a day for a while now, but even a "natural" coating doesn't help. A complete product failure...

Excited to get my pan, super happy with the Customer Service. I received from the company. First and foremost, they were quick to respond and solve the issue immediately. I always appreciate great customer service.

The Misen Carbon Steel pans are NOT Nonstick and do NOT distribute heat evenly. The heat stays at the center of the pan and no matter how much oil you use everything STICKS. I kept trying, different heat settings, different amounts of oil, but no matter what I did, everything STICKS. I wish I had RETURNED these pans but when I looked at the refund policy it showed I would only receive a credit towards another purchase. So I kept them, and kept using them, hoping I would figure them out, but no luck. I've waited 4 months to leave my review, hoping the pans would live up to the hype. THEY DON'T. I wish I had researched this company and their return policy more thoroughly before I purchased a 3-pan set. Very disappointed and a waste of money. Order #1423018

1. purchase was easy
2. product is Great!
3. pricey, but you get what you pay for.
4. highly recommend!

Finding what I needed was very very easy. The site is super user friendly.

Great product shipped and delivered when expected.

Fantastic products, and even better customer service. Misen should be the gold standard these days for how to deal with customers 10/10!

From the jump, the customer experience & service have been second to none. From the email reminder that "something is still in your cart" to the step-by-step updates post purchase, eventually ending with me reaching out because my order was inadvertently short. They immediately made it right. I've hardly gotten to use them yet, but all the products seem to be of high-quality thus far, too.
Renn and Allie were exceptional.

Fast excellent service. Great quality products and warranty.

Had a delivery hiccup with my Carbon Nonstick pan order, and Misen resolved it faster than I ever expected. They sent a replacement immediately after I reached out. The pan itself is fantastic, but the support team is the real standout. Highly recommend!

I received my Misen chef knife as a gift more than 5 years ago and couldn’t be happier! I have used it on a daily basis since receiving. Was sad to see the tip break off while i was cutting a pepper and figured I would reach out to Misen. To my surprise, they offered to send me a brand new replacement! I couldn’t be happier and this is makes my decision easier when it comes to purchasing new cookware in the near future! Kudos, Misen!

-AJ

Solid pots and pans and good customer service!

I bought a set of Misen knives around 2018. At that time the company was offering free life time sharpening. They have now reneged on this part of the deal. They will not honor their offer of free life time sharpening. I am in the process of filing a complaint with the FTC.

I ordered the Misen 8 & 10” carbon nonstick pans hoping they would be nonstick enough without the toxic chemicals. They are excellent. Even for eggs. I did have an issue where the 8” arrived damaged. Misen customer service was great and replaced it quickly with no hassle.

Carbon non-stick are the best pans I have ever used. So easy to use and take care of, and no PFAS coatings. There customer support is also top notch. Reached out when part of my order was missing, and they replaced it right away. Great company, great products.

Easy to use and find what I wanted. I ended up buying 5 knives and with discounts and free shipping I saved over 100 dollars. Knives arrived quickly and on time.

Misen is great at communicating, and creates great products (quality, style, function) . I appreciate the good sale prices as well.

I bought one of their carbon nonstick pans to try it. It was all of the things I was looking for, being non toxic, nonstick, lightweight and evenly heating. I decided to buy one for everyone in the family for Christmas. Though there was a problem with shipping, their customer service made it right. Everyone makes mistakes but the way they fix them is what means the most.

I have purchased Misen pans as well as their Dutch ovens. I’ve been extremely impressed with the quality. I had a minor issue with one of my orders any their customer service responded right away and resolved the issue. I will definitely continue ordering from Misen!

Nope I received 2 each of the 8” and 10” pans 2 months ago. I don’t cook a lot since there’s only 2 of us so I would say my use of these is way below average. I’ve been cooking for 40 years and have used a lot of different brands of cookware. I cannot sufficiently express what a disappointment these are. I’ve used this particular pan maybe 15x in 2 months and cooked nothing unusual, sticky, or weird. I never cook above a medium heat (I use a grill for charring) and never leave anything unattended. We don’t have a dishwasher so everything is cleaned by hand without harsh chemicals or rough sponges. So you can see by the pictures why I’m particularly upset that these pans have not held up to even the most basic of use. Bottom line - buy something else.

Since leaving this review (that they sought out) on their website and Facebook with pics, customer service said they will reach out to “make it right”. One month later, I have still not received any further contact from Misen. Their sub-par customer service is in line with the sub-par quality of their cookware.