Completely unprofessional
Completely unprofessional, ignored, blocked, and cancelled my order without my permission or knowledge.
I supported and ordered several items from this shop until she announced the availability of some pre-order dolls. However, it wasn't until several posts later she revealed she would offer customized requests on the colors. By this point I had already ordered and my pre-order item shipped. I had made a comment that I wished I had known beforehand colors were customizable (since it wasn't specified when pre-orders were announced or at on the website or listings) - I did not ask as I did not think it was possible because I had tried to work with her before on some other custom pieces and it was a bit difficult coordinating color choices and she wanted creative freedom, so I just bought the ready-made items. There was also no field upon checkout for a personalization option to add a custom (color) request, nor was it anywhere in the listing(s).
Regarding the pre-order, I had written to her about this fact (I didn't think she would accept color customization, that the listing and post didn't mention the possibility), and that I felt disappointed and disrespected to be ignored and reiterated my points made above. (I had made a reasonable comment about a reasonable expectation). After which I was blocked on social media and another one of my orders cancelled.
If you check the website, the "Refund policy" states "I do not accept refunds, returns, cancelations or exchanges" - not something a customer-service oriented, quality business does. She also at times randomly shuts down the website without warning.