Mirraw Online Services Pvt. Ltd Reviews 

8,733
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,592 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff for their prompt support, guidance, and dedication during the clothing selection and ordering process. Many people highlight the exceptional customer service and express deep satisfaction with the beautiful custom sizing and perfect fit of their garments. However, some people mentioned that their packages arrived late, causing frustrating delays regarding essential event dates. A few consumers also noted that certain items felt disappointing because the actual product quality or fabric did not match the website descriptions or photos. Some reviewers experienced difficulties when attempting to process returns or resolve complaints through customer support channels.

What people talk about most

Product

Clients share ambiguous opinions on product as some reviewers were delighted by the wonderful fit, gorgeous... See more

Order

Customers consistently note ambiguous experiences with order, as some reviewers expressed satisfaction with... See more

Customer service

Consumers find customer service to be positive, frequently highlighting prompt, professional, and helpful... See more

Staff

Users describe positive interactions with staff, frequently highlighting helpful, polite, and efficient... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the gorgeous outfits, perfect... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered in Mirraw after so many years. Placed order on October 4th, order was delivered early than the expected date but was misdelivered. Called customer service on October 24th, spoke to "Aman".A... See more

Company replied

Rated 4 out of 5 stars

Beautifully stitched and fit like a glove! Be aware that regardless of the blouse back you choose it will be stitched to the picture and neckline came up higher than I expected but doesn't change tha... See more

Company replied

Rated 4 out of 5 stars

The images should have been much more clearer on the website to get an idea of the material. The link that they have shared via my email does not open at all and I had to search the website to c... See more

Company replied

Rated 4 out of 5 stars

Great service by Mirraw! My size was not available, but Mr. Umar on WhatsApp helped me and arranged it in my size. Very helpful and polite staff. Thank you Umar!

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Children's Clothing Store
  4. Men's Clothing Store
  5. Western Apparel Store
  6. Women's Clothing Store

Written by the company

Welcome to Mirraw - your one-stop destination for the finest ethnic designs from around the globe. With an impressive collection of over 2 Lakh unique products and a diverse, expanding family of more than 5 million satisfied customers worldwide, we are truly a global leader in our field. Our roots are planted firmly in the heart of Mumbai's historic Fort district, where we tirelessly work to bring you handpicked designs in Ethnic Jewellery, Indian Apparel, Western Clothing, Home Living and more. Our goal? To make it simple for you to own and enjoy the world's most beautiful ethnic creations. Mirraw was born from the combined vision of Shailesh Jain and Anup Nair back in 2011. They believed in not just selling products, but in enhancing their customers' lives by making them look and feel incredible. This ethos remains at the heart of everything we do. Our dedication and unique approach have earned us a loyal following, not just in our home country of India, but also across the US and Europe. As we look to the future, our sights are set firmly on becoming the dominant force in the ethnic wear market. So why not join us on this exciting journey? Discover the rich heritage, the vibrant colours, and the exquisite craftsmanship of the world's best ethnic designs. Welcome to the Mirraw family, where tradition meets style with a touch of elegance.


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(8,733)

1,527 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Mirraw worked well for us

Mirraw worked well for us. Their customer service is very responsive and friendly. Their stitching department worked diligently with us to clarify and explain the measurements and styles. Just one suggestion- please try to treat the sarees with some fresh smelling natural chemical (or dry clean them) so that they ready-to-wear on arrival. Overall a good experience with Mirraw.

15 September 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 4 out of 5 stars

Beautifully stitched

Beautifully stitched and fit like a glove! Be aware that regardless of the blouse back you choose it will be stitched to the picture and neckline came up higher than I expected but doesn't change that I love it!
Great customer service on checking in with measurements and easy through what's app!

5 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Ver nice experience with the order

Ver nice experience with the order. I hope i will get good stuff like their customer service.

16 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Great service and quality

This is my second time ordering from Mirraw...Awesome quality of clothing- the delivery was faster than I expected as well ... Thank you Roman for your help with my order... I appreciate it.

12 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 1 out of 5 stars

received my four items of clothing

received my four items of clothing, and I have to say I am extremely disappointed with the quality. I was genuinely excited to receive my parcel, but that excitement quickly turned into disappointment when I saw the items in person.
The material feels very cheap, like something you would buy from a street market, and is nothing like what is shown in the attractive photos on your website. Considering the prices you charge, I expected good-quality clothing that looks smart and presentable, not items that fall so far short of what is advertised.
I feel the website photos give a misleading impression of the actual quality of the products. This has been a very disappointing shopping experience, and I do not feel the items are worth the prices paid.

12 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

We sincerely apologize for the inconvenience caused. Our team has connected with you and requested the necessary images to better understand your concern. Once we receive the images, we will escalate the matter to the concerned team and work towards resolving your issue at the earliest. We appreciate your cooperation and patience.

Rated 5 out of 5 stars

Fast Response 10/10

Uzer really helped me out urgently when I needed the products to be shipped ASAP. The entire experience has been stress free and fast. Thank you for all the help. Now I can't wait to receive the goods and wear them.

15 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 4 out of 5 stars

He name is Mohit

He name is Mohit. He have solve my problem so nicely and clearly.
He is helpful person m. Speak politely and so on .
Thanks Mohit.

15 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 1 out of 5 stars

I order suits from Mirraw

I order suits from Mirraw. I had a really bad and disrespectful experience with them before placing order Mirraw and their staff member YASH talk to polite and he replied very fast and keep calling and now when I received my order I want to return it but now they are not telling me how to return even they no answering any of my messages. This is really very cheap to hurt their customers. before placing order you are very kind and trustworthy but after order look at you? This was my first and last order I am still waiting of their reply. Even i am ready to pay shipping fees but still they ignoring me. So please please don't buy any thing from them.

14 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

We have connected with you and shared the return process. Once the returned product is received at our warehouse and undergoes the necessary quality check, we will proceed with your refund as per our return policy. We will keep you informed of the status and appreciate your patience and cooperation.

Rated 5 out of 5 stars

Was able to resolve the issue quickly…

Was able to resolve the issue quickly .. Very helpful and patient

14 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Excellent customer service

Had a really positive experience because of the correspondence with Rutvik, the help and understanding that was shown was excellent even promising to tag my order for urgent delivery so that I could have in time for my event.
A very pleasant and polite person and a pleasure to deal with.

14 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Very well

He is name amaan . He is very helpfull today . He is slove my problem. He is talking very frienly.and good seivece all so

13 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 1 out of 5 stars

The product was not good quality or…

The product was not good quality or good stitching. The customer support email asked me to figure out a self return. On calling them they give me a 20% return back which is $12 for $62 purchase, which does not include the shipping cost. Their website says hundred percent money bag guarantee I would strongly warn customers not to shop with them.

14 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

We understand your concerns regarding the product quality and stitching. As discussed, we offered a 20% refund on the product value, which you agreed to. The agreed refund will be processed to your original payment method and should reflect in your account within **7–9 working days**, depending on your payment provider. Thank you for your understanding.

Rated 1 out of 5 stars

Extremely Disappointing Experience with…


Extremely Disappointing Experience with Mirraw – Poor Quality and Pathetic Customer Service!
My experience with Mirraw has been absolutely terrible. The product quality is disappointing, and the colour looks nothing like what was advertised in the pictures. What you see online is clearly not what you get!
I’ve tried calling customer service multiple times, only to have my calls disconnected. I even sent them pictures of the product as proof, yet there has been absolutely no proper response or resolution. Their so-called refund policy feels like a complete scam — once they have your money, getting a response or a refund seems impossible.
This level of customer service is disgraceful. Ignoring customers and disconnecting their calls instead of addressing genuine complaints is completely unacceptable. They seem happy to take your money but have no interest in taking responsibility when something goes wrong.
Save yourself the frustration and money. I would absolutely NOT recommend buying from Mirraw. Think twice before placing an order with them!

I have shared the details in the number shared by you. But haven't received any response. Also the number provided on the website

13 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

We sincerely apologize for the inconvenience you have experienced with your recent order. We request you to please share us 9 digit order id starting with ""M"" and connect us via WhatsApp at +918422802216. Once we collect the necessary information, our dedicated team will carefully review your case and strive to find a quick solution.

We request you to share the order number or the email id so that we can see what went wrong and get this resolved ASAP

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM MIRRAW.

If I could give zero stars for this company I would. What a stressful experience. When I placed the original order on 12th September, I was informed the order would be received by 24th September. The order never came and the company gave a load of excuses. They couldn't find my address, the parcel was coming tomorrow via DPD but there would be no record of this, the parcel was lost in India and until then I could not receive my refund. Not once, did they accept accept any responsible for poor service on their part. when calling sometimes you get though to Birmingham, India or the number is unobtainable. Had to contact my bank to try to get my money back. Absolutely shocking!

12 September 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

We sincerely apologize for the inconvenience you have experienced with your recent order. We request you to please share us 9 digit order id starting with ""M"" and connect us via WhatsApp at +918422802216. Once we collect the necessary information, our dedicated team will carefully review your case and strive to find a quick solution.

We request you to share the order number or the email id so that we can see what went wrong and get this resolved ASAP

Rated 5 out of 5 stars

Umar was incredibly attentive and went…

Umar was incredibly attentive and went above and beyond to meet all my needs. I’m very satisfied with his services and highly recommend him.

13 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Ritvik was a pleasure to speak with and…

Ritvik was a pleasure to speak with and very efficient and helpful. Thank you for your assistance with my order. M592205808

12 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Umar was very professional and patient…Great customer service

Umar was very professional and patient with me. He was persistent in his efforts to get my issue resolved. My order id is M424067637. When I wanted to give up he tried other links to try and get the order through. I appreciate his efforts and patience.

13 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

order id M107697732

order id - M107697732 Mr Umar did a great job .. made my purchase easy. Thank you for him.

13 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent, very supportive and incredibly helpful. I would highly recommend the service
Saba from Support team was incredibly helpful and also very efficient. She followed through the problem until it was solved.
Umar from Sales team was very professional and was ready to help the customer though it was late in India. Many thanks to both of them.

13 October 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 4 out of 5 stars

The experience is good

The experience is good, hence I was shopping with this company over 12 years, there are some nice outfits for everyone, also one benefit is they have wallet which adds to future purchases which you can get some extra discounts within your purchases.

6 September 2026
Unprompted review
Mirraw Online Services Pvt. Ltd logo

Reply from Mirraw Online Services Pvt. Ltd

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

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