She is not only excellent at her job; she is a truly wonderful human being. She is kind, patient, respectful, welcoming and genuinely cares about the people she helps. The way she treats cu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I originally went to Mintro after CeX offered an unfairly low price for my 2019 Nintendo Switch, which came with its original box, charger, and Joy-Cons, missing only the dock. The team at Mintro wer... See more
Company replied
I was in the Stockport store today and received excellent service from all 3 of the lovely ladies in there. They are absolutely brilliant. A nice mix of friendly and professional. I will definitely be... See more
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Absolutely fantastic staff very helpful. The new additional staff are lovely also. Love the new logos an team colours. Great service guys keep up the good work
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Company details
Written by the company
Welcome to Mintro. Mintro is a Buy, Sell, Buyback store for pre-owned tech, gold, jewellery, watches and designer handbags. With eight shops across the UK and a website where you can buy, sell and get a buyback price online, we make quality pre-owned simple, fair and trusted. We are not new to this. Our shops and our people have years of experience on the high street, Mintro is that experience under our own name, with better prices and standards throughout. Everything we sell is tested and honestly graded, so you know the true condition of what you are buying before you buy it. Most of what we sell carries the 24-month Mintro Guarantee, two years of cover on faults, one of the strongest guarantees on the pre-owned market. If your item develops a fault, bring it back and we put it right. The Guarantee does not cover accidental damage, water damage or misuse, see T&C's Selling, or need value from something you own without letting it go for good? Bring your tech, gold, jewellery, watches or designer pieces to any Mintro shop for a fair price, or use our buyback service, simple, clearly explained, no surprises. Whether you visit us in shop or online, you will find plain language, fair value and real people who look after you. Thank you for choosing Mintro.
Contact info
United Kingdom
- info@mintro.co.uk
- mintro.co.uk
4.9
Excellent
182 reviews
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Lynne amazing member of staff really…
Lynne amazing member of staff really pleasure be served by
8 October 2026
Unprompted review
Lynne had some great customer service…
Lynne had some great customer service and made sure we was happy with the purchase
8 October 2026
Unprompted review
Fantastic customer service
Fantastic customer service not only in store but also online, all staff are very friendly helpful and very welcoming. The store is very well organised and managed and very clean. But a big thank you to Chris who spoke to with me online and in store when i arrived, so a big thanks 🙏
7 October 2026
Unprompted review
Sonia in Salford excellent service once…
Sonia in Salford excellent service once again thanks
7 October 2026
Unprompted review
Kyle is King
Great shop, friendly staff
Kyle is a godsend and is so helpful thankyou!
Definitely the best shop on waterloo road!!
30 September 2026
Friendly and helpful
Great staff who were very helpful and understanding. I asked for a little more than was offered and staff were happy to assist with my request.
19 September 2026
Polite staff.
Polite staff.
Very amenable.
I pop in most days to see what bargains the have.
Keep it up boys and girls.
6 October 2026
An excellent reliable and helpful…
An excellent reliable and helpful service with excellent staff!
6 October 2026
Great service today thanks bolton staff…
Great service today thanks bolton staff !
6 October 2026
Unprompted review
Went to the Bolton Store friendly…
Went to the Bolton Store friendly staff. Got the quote via the online chat very easy.
6 October 2026
Unprompted review
Sonya is best in salford store always…
Sonya is best in salford store always has the time of day with me i have respect for this women
5 October 2026
Unprompted review
Reply from Mintro
Thanks for this, really good to hear. Sonya always makes time for people and it clearly shows. I will make sure she knows you said so. See you again soon in Salford. Jessica, Mintro
Customer service from Sonya in Salford…
Customer service from Sonya in Salford gives the best service always treats me with respect great lass
5 October 2026
Unprompted review
Reply from Mintro
Thanks Daniel, that means a lot. Treating people with respect is the whole job and Sonya does it properly. I will pass it on to her. See you again soon. Jessica, Mintro
Excellent service from Sonya in Salford…
Excellent service from Sonya in Salford definitely will be back always helps nothing is a problem for her thank you Sonya for all your help
5 October 2026
Unprompted review
Reply from Mintro
Thanks Bryan, that is great to hear. Nothing being a problem is exactly how Sonya works, and I will make sure she knows you said so. See you next time in Salford. Jessica, Mintro
Very helpful service and good deals
Very helpful service and good deals
5 October 2026
Unprompted review
Reply from Mintro
Thanks Vernon, good to hear. Helpful service and a fair deal is what we are going for. See you again soon. Jessica, Mintro
I want to leave a very special review for Sonya.
She is not only excellent at her job; she is a truly wonderful human being. She is kind, patient, respectful, welcoming and genuinely cares about the people she helps. The way she treats customers makes a real difference.
Because of Sonya and the experience she gave me, I will always come back to this store whenever I need anything. People remember how they are made to feel, and Sonya made me feel respected, valued and comfortable.
I sincerely hope management recognises just how valuable she is. In my opinion, Sonya deserves not only recognition, but also a promotion and a pay rise. Employees who create this level of trust, loyalty and customer satisfaction should be rewarded.
She is a real asset to the business and one of the main reasons customers like me will return.
Thank you, Sonya, for being such a wonderful person and for providing such exceptional service. You deserve to be recognised.
With love,
Mafalda
24 September 2026
Unprompted review
Reply from Mintro
Thank you Mafalda, this is one of the kindest reviews we have ever had. You have described exactly the person Sonya is. The line about people remembering how they are made to feel is going to be shared with the whole team, because it is the heart of what we are trying to build. Your words have gone to management and Sonya will be reading them herself. Thank you for taking the time. See you again soon. Jessica, Mintro
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