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Mint & Lily Reviews 34,934

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TrustScore 4.5 out of 5

4.5

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful jewelry, highlighting its excellent quality and unique designs, making them perfect for gifts. Many consumers also commend the exceptional customer service, noting the helpfulness, prompt responses, and personalized assistance they received. The user experience, from navigating the website to placing orders, is frequently described as easy and efficient. However, some people were dissatisfied with the quality of certain products, mentioning issues like tarnishing, chipping, or broken clasps after a short period. A few other people also felt that the inscriptions on personalized items were difficult to see.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers frequently praise the unique... See more

Order

Consumers find order to be ambiguous. Many customers praise the ease of ordering online, the quick shipping,... See more

Quality

Customers generally express satisfaction with the quality of the products. Many reviewers praise the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend this company. The bracelet I ordered is absolutely beautiful, I’m delighted with it! The customer service care is amazing! Special thanks to Gina! Thank you forever everything... See more

Rated 5 out of 5 stars

I love this site and their beautiful pieces! I love the awesome sales they text me ! I made this order while waiting on another to arrive lol! One is a gift for my daughter for Mother's Day ❤️...... See more

Company replied

Rated 5 out of 5 stars

I ordered one of the fidget rings but unfortunately ordered the wrong size. I reached out to customer service and received amazing service from Gina who responded promptly and helped me get a new ri... See more

Company replied

Rated 5 out of 5 stars

my experience with what I just ordered was with Gina who help me yesterday evening and just now. by reaching your support help email address What a great pleasure it was to chat with her with the... See more

Company replied

Company details

  1. Jewelry Store

About Mint & Lily

Written by the company

Mintandlily
Mintandlily
Our story begins with a simple bracelet with a simple message: straighten your crown. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away. Mintandlily
The "straighten your crown" message held a lot of meaning, for we had always joked that she was a queen, just like her mother. Mintandlily
While trying to figure out how to make a custom bracelet for my sister, I realized that just about any message could be customized if you're willing to wait a little while, and Mint & Lily was born. Mintandlily
Now, we design simple, elegant bracelets designed for daily use. The bracelets come with a touch of delicate polish and an uplifting message, mantra, or sentiment with the elegance that fits right in with your Sunday best or a night out on the town. The bracelets we make are intended to serve as a daily reminder that brings joy to the wearer while empowering their spirit. Mintandlily
Our mission is to remind women of the strength and confidence that we each carry within ourselves with beautiful, meaningful pieces of jewelry that we'd be proud to wear ourselves. Mintandlily
Mint & Lily is a jewelry brand born in the USA. All our pieces designed with love in San Francisco, California.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

35K reviews

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Replied to 99% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I love the products and your customer…

I love the products and your customer service is excellent. You are easy to work with. When I email with a question, you get back to me in minutes.

26 April 2026
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Reply from Mint & Lily

Thank you so much for your lovely words! We're thrilled to hear that you're enjoying both our products and customer service.💛

Rated 5 out of 5 stars

Complimenting

The jewelry is beautiful but.

26 April 2026
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Reply from Mint & Lily

It sounds like something didn’t go quite as expected. We’re thrilled to hear you love the jewelry, but we definitely want everything to be perfect for you. 😊

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