minimaldecors.com Reviews 

41
TrustScore 3 out of 5

3.1

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Rated 3 out of 5 stars

The instructions that came with the product (corner bathroom cabinet) were extremely difficult to follow, and I'm a person who has had some assembly experience, so I can imagine a person less skilled... See more

Rated 3 out of 5 stars

**UPDATED Review** After leaving a 1-star review, the merchant reached out to me about replacing the broken litter box. The replacement was also sent in a thin, flimsy plastic sleeve, but this t... See more

Company replied

Rated 3 out of 5 stars

I emailed about not receiving my order. Whoever I spoke with told me to contact the post office. My order said it was supposed to be delivered via USPS on 3/13/2021. It arrived 3/23/2021 after co... See more

Rated 4 out of 5 stars

Haven't opened the product yet! Waiting on the carpenter to have the time to put it together and install. The delay in delivery is my only suggestion. Will keep you updated when the carpenter is finis... See more

Company replied


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3.1

Average

TrustScore 3 out of 5

41 reviews

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3.1

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(41)

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Rated 1 out of 5 stars

First I got a text saying is 4 weeks…

First I got a text saying is 4 weeks time okay for delivery? I said sure. They refunded my money back without asking me a few days later. Don’t post products on your website if you don’t have a stock for it. I will not shop from them again.

21 January 2023
Rated 4 out of 5 stars

Haven't opened the product yet

Haven't opened the product yet! Waiting on the carpenter to have the time to put it together and install. The delay in delivery is my only suggestion. Will keep you updated when the carpenter is finished.

7 September 2022
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Reply from minimaldecors.com

Thank you very much for your comment. Your opinions help us improve our services. According to the investigation, the order was placed on August 19 and delivered on August 25. We try to ship faster, but it's a bit difficult during the holidays. In any case, thank you for your support. Please feel free if you have any questions.

Rated 5 out of 5 stars

Highly recommended!

Great customer support and wide and vast selections of nice products. Highly recommended!

4 September 2022
Unprompted review
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Reply from minimaldecors.com

Thank you very much for your opinion and support.

Rated 1 out of 5 stars

No product

I ordered an item according to it’s published description but was notified it was not available in a finish I didn’t want so I cancelled. Poorly edited or maintained website.

23 August 2022
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Reply from minimaldecors.com

Dear buyer, Unfortunately, your order was out of stock due to high demand. And for this reason, we immediately informed you and due to your unwillingness to change the model, we immediately returned your money. Your opinion is valuable for us so that we can fix the shortcomings of our shop.

Rated 5 out of 5 stars

These corner covers are perfect

These corner covers are perfect. I bought them for my granddaughter and another set for friends for their pets. I will recommend them to everyone.

19 August 2022
Unprompted review
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Reply from minimaldecors.com

Thank you! Your comments are very valuable to us and help us improve our services.

Rated 3 out of 5 stars

Great customer service - Not great shipping practices

**UPDATED Review**
After leaving a 1-star review, the merchant reached out to me about replacing the broken litter box. The replacement was also sent in a thin, flimsy plastic sleeve, but this time the replacement litterbox had bubble wrap. Much to my surprise, just one layer of air cushioning mitigated shipping damage! I'm not sure other boxes would be so lucky, however. It is worth noting that the replacement litterbox was not a one-to-one replacement (it's a similar but different design.)

I very much appreciate the proactive steps taken by the merchant to make sure I was satisfied, and I am. The customer service department gets 5 stars, but the shipping department still leaves much to be desired.

Original Review:
Incredibly poor shipping practices - item arrived broken. Purchased a litter box (thin plastic) and it was shipped in a large envelope. Of course, it arrived broken! I don't expect to get my money back.

16 August 2022
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Reply from minimaldecors.com

Please accept our apologies. Please contact us via email to send a replacement product.

Rated 3 out of 5 stars

Had some trouble with the drawers

Unit was easy to put together, but drawers wouldn’t fit! Had to take the top off and place it back on loose. If I tightened the “screws” drawers would not fit. I have it in a place where the top is not accessible, so it’s okay.

25 July 2022
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Reply from minimaldecors.com

Thank you. We try to solve the problems.

Rated 2 out of 5 stars

I ordered the litter box with high…

I ordered the litter box with high sides. The product was as described. Unfortunately it was difficult to put it together, because it was delivered broke and didn’t line up well. If possible y’all should rethink how products are packaged.

9 May 2022
Rated 1 out of 5 stars

Low effort to protect item from damage…

Low effort to protect item from damage in shipping. Came in with a simple plastic wrap around the product which allowed it to be crushed and rendered product useless. Reached out about resolving the issue but still haven’t gotten a sufficient response.

23 April 2022

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