MINICABSTER Reviews 5,888

Good drivers, low cost

My booking was cancelled without any explanation and I had to use Uber.

I received no phonecall, no message or email to inform me about the cancellation and I have prepaid for my trip.

Atrocious service and I will never use them again!!!

NEVER AGAIN!

WE BOOKED A CAB FOR THE EARLY MORNING TO STANSTED AIRPORT BECAUSE WE HAD A BABY WITH US.

1 HOUR BEFORE THEY SENT US A CANCELLATION TEXT. WE REALIZE 5 MIN BEFORE GOING DOWNSTAIRS.

THE OPERATOR APOLOGIES 10 TIMES.

I'M SORRY NOT POSSIBLE!

WE WERE LATE FOR OUR FLIGHT!!

NO BUSINESS AT ALL!

Very poor.
I booked the night before at 3:15am as I had an important plane to take. No one showed up and no one told me there was no taxi coming, I paid in advance. They are thieves. I had to take an uber and could have missed my plane.

They use cab companies that either don't turn up or are 45min late. Very enraging when going to the airport. I emailed their customer service twice and no answers. I will never use again, minicabit is much more reliable.

They should be called minifraudsters instead.
Absolutely rubbish service, you might book yourself a cab so that you can be at peace and travel comfortably but they will not send you the promised car but a smaller one while charging you for a bigger car! What fraud! And if you are in for worst, you might end up with a cab from premiercarslondon post which you must absolutely give up hopes of travelling better. Don't trust them and spare yourself this misery.

Do yourself a favour and do not use this website. Your booking is always cancelled last minute. They will let you down and leave you stranded with no transport. Completely rubbish.

Booked Minicabster to be picked up at Heathrow T5 today.
As I got off the plane they sent me a text message saying taxi was cancelled as they could not get a driver!!!!
Created an enormous problem for us after a very long journey.
DO NOT USE THEM

Una delle peggiori esperienze della mia vita. Ho prenotato un cab dall'aeroporto al centro di Londra per la mia fidanzata (e la sua amica). Siccome arrivavano a Stansed a mezzanotte circa avevo prenotato (e pagato in anticipo) un cab con questa compagnia in modo da evitare problemi. La prenotazione è andata a buon fine e quindi ero abbastanza sereno. Purtroppo una volta arrivate lì nessuno si è presentato, lasciandole sole all'aeroporto a notte fonda. Il giorno seguente, dopo una ventina di telefonate, ci è stato comunicato che la corsa era stata cancellata. Non si sono preoccupati neanche di avvisarci. Vergognosi.

One of the worst experiences of my life. I booked a cab from the airport to central London for my girlfriend (and her friend). Since they arrived at Stansed at about midnight I had booked (and paid in advance) a cab with this company to avoid problems. The reservation was successful and so I was pretty calm. Unfortunately, once arrived there, nobody showed up, leaving them alone at the airport at night. The following day, after twenty phone calls, we were informed that the race had been canceled. They didn't even bother to tell us. Shameful.

They overcharged me TWICE!!! THIEVES and refusing to pay me back my money!! If you are booking through them- never leave your card details with them!

STOP USING IT

Unreliable,never notified me that my trip to the airport was cancelled when I called them they didn't offer a replacement car so I could have missed my flight if it wasn't for uber!

Useless Company
Booked a cab with them to take me to Luton airport that never turned up. called them to see what’s wrong they said the cab it’s on it’s way half an hour they don’t pick up the phone.
I nearly lost my flight
Useless company STAY AWAY

One of the worst planning for the last 6 years I took a minicab service.

Waited for 50mins and have to contact them in order to know the car agency has been switched.

Driver did not come and pick us up and expect us to go carpark to meet up with him when he reach. He demanded us to pay the parking fee to T5 carpark.

Last minute cancellation of cab I was left to wait an hour even tho the cab was booked an paid for very bad service do not use them

I booked a ride for one passenger, (me), from Heathrow to my home in NW London for £35.
A day before my return I called them to ask if I could add another passenger who needed to go a few miles further and, although they agreed, the cost jumped to £55.
I told them that I thought this was an very large increase, but they were not prepared to reduce it.
When we got to Heathrow the driver initially asked us to meet him on the 5th floor car park, but I insisted that he came to the meeting point , with a card showing my name, which he agreed to do.
His vehicle was a Vauxhall Zafira with very worn and scuffed seats, which was not really what I was expecting.
The driver was quite pleasant.
Overall the experience was so so, but not great.

I booked an airport transfer to catch my flight at 8:40am on a Saturday, paid for it in advance via credit card. The pick-up time was 5:45am, and at 5:20am I got a text message with shocking content: they cancelled my transfer. I then received a call and was told they can probably get me another driver 40 minutes later, or I can use Uber. After some back and forth, I told them they should arrange another transfer, but 10 minutes later I received another call that they couldn't get another driver and I should use Uber... As if it was that easy to get an Uber Saturday morning for an airport transfer. I just barely caught my flight and almost had to cancel my weekend trip. The worst situation a car transfer company can create. Appalling service throughout, I'll never use it again.

Arrived to Gatwick airport on time and my cab wasn’t there so I called the operator and there was an issue with my driver that ended with me waiting for more than 1h and a half. They offer me a total refund but that would mean i won’t be able to return home so not a practical solution. Anyway I would like to mention how helpful Joana from Minicabster was doing her best to get me a cab the quickest as possible. Still not a good experience so not sure will repeat

Rubbish customer service. Cancelled my booking 10mins before I was supposed to leave even though I booked it 2hrs in adv.

Call kept cutting off so had to call them back! Never again! I can see why other companies in this area prosper.

Customer service (Terrence) took my case seriously (I had a previous problem with a booking which Terence followed and promised me a compensation in my next booking) and followed it till today when I used your services again and besides the promised compensation was paid, Terence called me this morning to check that my car arrived on time and i was on my way to my destination. Is good to find professional people around. Thanks Terence.

It has been a great pleasure working with minicabster in terms of their handling of jobs. Specially the staff is very cooperative and responsive. We expect more bookings coming from your company to grow our mutual business in future. Looking forward for a healthy and ongoing relationship with you guys.

Cheers!