MiniBrew Reviews 285

Best support I have ever received, by any company, ever. On a weekend.

The MiniBrew support is second to none - I really wish dealing with other companies was as pleasant. They are consistently responsive and helpful - they have had supply chain issues and post-Brexit customs issues - but who hasn't.... oh - and MiniBrew makes great beer too

Pre-order batch 5 and got good help, information and updates about how we could proceed with the shipment. Had some issues with DHL(not any fault or problem from MiniBrew-team) that they even tried to help us solve.

After our first brewing session was about to start, we hit some problems with wifi/process of the brewing, but got quick and always good help from the team at MiniBrew.

Even after we ran into some additional problems with our brewing, we got excellent support and help from the team.

The issues we had were pretty much at our own hands, so no issues with the software/hardware so far :)

Happily brewing(waiting to first batch to complete) and waiting eargerly to start more batches :)

I see that there are a lot of positive reviews and I was very excited about the MiniBrew initially. Unfortunately, mine has been a very aggravating, disappointing experience.
I ordered the Craft Pro system on May 2nd. At the time, shipping was meant to begin at the end of June. Having heard nothing and with the summer holidays approaching, I contacted MiniBrew and was told that my machine would ship at the end of August. First delay.
By early September, with no response from MiniBrew, I contacted them again only to be told that there were delays and it would be more like the end of September. On October 2nd, 5 months later, I was told that the long wait was over. I was thanked for my patience.
With still no machine in sight, no tracking information, etc., I contacted them again on October 23rd and was simply told that it hadn't shipped yet.
On November 14th, with still no news, I asked for a refund. There was a quick apology and I was told that there had been a problem with the address, which is highly unlikely as I had already received the starter kit. I was told that the problem had been rectified, but that there were currently no systems available. Amazing, I thought. Where has mine gone, then?
I was told that I couldn't be refunded, but that I could return the system if I was unsatisfied or refuse shipment. When I looked into this, it seemed that I would then have to pay for the return shipping, which would mean that I would pay for shipping twice (round trip) and have no system.
On November 17th, I informed MiniBrew of this small problem and added that unless they could guarantee delivery (not shipment) in two weeks time, I would have to ask for a full refund, which I hoped they would understand.
Finally, on November 21st, I was told that Finance had refunded my order. After almost 7 months, at last there could be a solution, not a happy one, but at least closure.
It is now December 10th, more than 7 months, and I still have not been refunded…
If I could give no stars, I would. My impression is that if their internal communication is that bad and their shipping and supply chain that slow and confused, my only deduction is that they have serious financial difficulties. This can happen from time to time, but transparency and communication are key and a company cannot make its clients wait 7 months and more and still not offer a refund.

Product is literally awesome. Made 2 beers with it so far and making 3rd now. First beer went smoothly, and when I hit a snag with the second, support was super helpful and had be me back up brewing quickly.

good machine and best staff. very good

Excellent service. During the second mash something went wrong, probably one of the tubes got clogged. Such things can happen. The mash was lost. A Minibrew technician contacted me and looked if in the log files. I got a new brewing pack for free and the machine was working fine after cleaning.

I always feel the support from the team is very intimate to the users, and they keep following up. Very satisfied.

After 25+ brews something went wrong in the process. Got some excellent help, which saved me my brew.

Great customer service! I just had a question about the delivery time of my Minibrew. They responded quickly and followed up with additional information. We even exchanged some light humor. It's the kind of customer experience that is extremely hard to find in many areas of Europe and I treasure the experience when I am lucky enough to stumble upon a company that treats their customers with value.

The guys at MiniBrew have been excellent getting my order arranged; fast responses, great engagement and genuinely helpful support. If their product is half as good as their customer service, I made the right choice going with them.

I have honestly not experienced a better support for many years.
Had some issues changing accounts and godt fast and precise support immidiately - also in the evening !

The product works great and generates fantastic beer !

I had some delay issues on the delivery of my new MiniBrew system but Maik in Customer Support was excellent throughout, always available by e-mail and ready to help or answer questions as he could.

Simply amazing! Minibrew works great, if you have questions, problems Minibrew team is ready, fast and always top!

After what was an understandably rocky start due to COVID and supply issues MiniBrews support service really came through for me and put my order back on track. I can’t say enough about the on point communication and coming from a business with a lot of customer operations I have to say it’s up there with the best I have experienced. 5-Stars from me

Good staff and service!!! They explained me all things and answered all my questions in a time!!! Thank you!

Ordered a Pro Plus bundle ( 3 kegs ) in March 2021 with an original Delivery date from May 2021. I have now been told the delivery date is at best end of July 2021, which going on current form i cant trust. Understand there are delays surround covid but 3 months is totally unacceptable.

Great customer service. Quick response. Really happy to deal with.

The 5 liter Minibrew craft is great for small parties.

Very happy with the way i´m interacting with the support team