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Rated 1 out of 5 stars

Ridiculous auto subscribe subscription fee that has no reminders, no notifications and no receipts. 3 years they've been charging me automatically despite not logging into the account for the same a... See more

Company replied

Rated 5 out of 5 stars

Learning materials are bite size, quick to work through and easy to digest while still retaining all the links to do furthermore comprehensive study. The weekly buildup of knowledge keeps what you've... See more

Company replied

Rated 1 out of 5 stars

It is shocking to see that MindTools, a company providing professional development content doesn’t understand what good customer service is. I had a subscription that I rarely used. When it aut... See more

Company replied

Rated 5 out of 5 stars

Deep insights + Wide perspectives!: Mind tools is a combination of going deep & exploring wide! I like the range of topics and also the incisive details inmost of them. Certainly this must be par... See more

Company details

  1. Career Guidance Service

Written by the company

Mindtools is dedicated to helping you build on your skills and capabilities so you can enjoy the career you deserve. Our on-demand platform contains thousands of resources in a range of formats designed to give you actionable insights to develop your personal and professional wellbeing.


Contact info

3.0

Average

TrustScore 3 out of 5

145 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Genius business model (for them)

Genius business model.
I set up a subscription after an introductory offer. I didn’t really use it and forgot to cancel BUT later on I found that I couldn’t log-on to
My account so couldn’t cancel easily anyway.

Anyone considering joining on a whim, please consider your actions very carefully.

I admit I was wrong and should have pursued the matter earlier but as I had other things on my mind, such as my wife with advanced metastatic cancer, I didn’t pursue the issue with Mindtools for far too long - and I paid the price.

Over £200 later, I now gained access and was able to cancel my subscription.

The final insult was a pop-up box offering an ongoing half-price subscription.

As I say, it’s ultimately my fault. I should have insisted far earlier on getting access to my account so I could cancel. That’s the genius of this type of substitution model.

I hope they enjoy the money.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Much appreciated

I really enjoy using mindtools. I have made a lot of personal growth over the last few years. Mindtools has been a big part of my current success. I have used mindtools as part of my leadership program.

16 May 2024
Rated 4 out of 5 stars

It's a great tool

It's a great tool. the information is updated, and if you need help for any reason the customer service is fast.
Something to improve it's the browsing, may be a little difficult

16 May 2024
Rated 5 out of 5 stars

Ibrahim

It is great thank you

20 March 2024
Mindtools logo

Reply from Mindtools

Thanks for the review and the 5-star rating, much appreciated!

Rated 5 out of 5 stars

Mind Tools is my "go to"...

Mind Tools is my "go to" to get information to assist with my personal strengths and weaknesses. The articles are informative, and I encouraged one of my colleagues to join Mind Tools and she loves it. Mind Tools is a continuous learning tool which I encourage every individual to have.

16 May 2024
Mindtools logo

Reply from Mindtools

Fantastic review, thank you so much Natalie. Much appreciated!

Rated 2 out of 5 stars

Impossible to unsubscribe from!

The app did not allow me to unsubscribe neither did repeated requests to the company verbally or in writing resolve the problem. Not a good experience.

1 November 2023
Mindtools logo

Reply from Mindtools

Hello,

Apologies you've had this experience!

Our team has said they believe they have addressed your issue and it was resolved within 24 hours of receiving your query. If there is anything else we can assist with, please send an email to mtecustomerservices@mindtools.com and we can assist you!

Warm Regards,
Mind Tools Team

Rated 5 out of 5 stars

a useful resource

mindtools.com is a useful resource of management tools. Saves looking things up in endless MBA textbooks!

16 May 2024
Mindtools logo

Reply from Mindtools

Thanks for the review and the 5-star rating, nice to see we're easier to use than MBA textbooks :)

Rated 1 out of 5 stars

Thieves I write for months for people…

Thieves I write for months for people to cancel this subscription and they did nothing it was a complete waste of two years paying with no help or customer service. Company isn’t even in the U.S.

13 May 2024
Mindtools logo

Reply from Mindtools

Hello Dr Sarit Levy,

Apologies you've had this experience!

Our records show that your account was cancelled in December of 2023 and your account was de-activated prior to reaching out to our Customer Service team in February. If there is anything else the team can assist with, please reach out at mtecustomerservices@mindtools.com and they can provide additional assistance!

Warm Regards,
Mind Tools Team

Rated 1 out of 5 stars

I have attempted several times to…

I have attempted several times to cancel my subscription, and no one has answered or reached out to me. Please give me a call or respond to my email.

13 May 2024
Mindtools logo

Reply from Mindtools

Hello Vince,

Apologies you've had this experience!

From our records it looks like you contacted our copyright team at 'permissions@mindtools.com' about your cancellation, unfortunately that caused a delay in handing your query. If there is anything else we can assist with, please send an email to mtecustomerservices@mindtools.com an we would be happy to assist you!

Warm Regards,
Mind Tools Team

Rated 5 out of 5 stars

Excellent resources

Mindtools has really helped me understand more about my strengths and weaknesses, and, more importantly, has helped me develop those weaknesses into strengths

1 May 2024
Rated 1 out of 5 stars

The app would not allow me to reset my…

The app would not allow me to reset my password so I cannot log in and cancel the app. Been charged a year past what I wanted.

11 May 2023
Mindtools logo

Reply from Mindtools

Hello,

Apologies you've had this experience!

Our team has said they believe they have addressed your issue when you reached out to the Customer Support team earlier this month. If there is anything else we can assist with, please send an email to mtecustomerservices@mindtools.com and we can assist you!

Warm Regards,
Mind Tools Team

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