Mindful SoulsReviews 

3,666
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including crystals and jewelry, often noting their beauty and authenticity. Many people appreciate the subscription boxes, finding them to be a great value and a source of joy and self-care. The customer service and staff are frequently highlighted as amazing, kind, and helpful, going above and beyond to resolve issues and make customers feel appreciated. Reviewers also commend the thoughtful packaging and the overall positive energy associated with the items. However, some customers experienced issues with product quality, such as items arriving poorly made or damaged, or not meeting expectations. A few people also mentioned problems with subscription management, shipping delays, missing items, or receiving duplicate crystals in advent calendars.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality of items like crystals,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality of items,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the company truly... See more

Subscription

Consumers generally express satisfaction with their subscriptions, often looking forward to receiving their... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful curated box that I felt was just for me and exactly what was needed. Beautiful crystals, jewelry and items that helped me on my spiritual journey. Arrived quickly and can not wait to receive... See more

Company replied

Rated 5 out of 5 stars

I’ve been getting the Mindful Souls subscription boxes for the past 2 months and they’re totally worth the cost. The items in each box would cost way more if you bought them individually, and ever... See more

Company replied

Rated 5 out of 5 stars

The csc was great on all my orders. I'm pretty much in love with EVERYTHING I've gotten except for my latest purchase the laboradite bangle bracelet which is too big it's fallen off my wrist -- prett... See more

Company replied

Rated 5 out of 5 stars

I look forward to receiving my box every month, it is a big uplifting peaceful experience. This monthly box, it is the one thing I have set aside for myself, my self-care. As a full-time mother, wif... See more

Company replied


Company details

  1. Meditation Center

About Mindful Souls

Written by the company

🌿 Mindfulness Made Simple 🌟

A monthly dose of tools and rituals tailored for modern life. ✨

🧘 About Us

Mindful Souls started in 2018 as a small team with a really big dream: to bring peace, mindfulness, and joy into the lives of others. 💜 And so, the Mindful Box was born—a subscription box filled with natural crystals, spiritual tools, beginner-friendly guidance, and more! 🔮🛂

💡 What We Stand For

“We believe mindfulness and spiritual growth belong to everyone—so we make it easy.”

Our Mindful Boxes, curated by our gem guru, Monal Gehlot, and a team of lithotherapists, have already touched the lives of 180,000+ subscribers across the USA, Europe, and Australia! 🌍

✨ What Sets Us Apart? 🌟

  • 💎 100% natural crystals with certified authenticity.
  • 🌍 Ethical sourcing and responsible practices.
  • 📚 Experts in lithotherapy and spirituality.
  • 🔧 Soul-nurturing items beyond subscription boxes.
  • 🙏 Every purchase donates a meal to a child in need in India (320,000+ meals donated!).

📂 Categories


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(3,666)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

They were very helpful, informative, and patient while I (a beginner/newbie) asked about different products and suggestions for what i was looking for. They took there time and I never felt rushed. I was very anxious and overwhelmed with life situations in general and by the end of the encounter I was calmer, more focused, and less overwhelmed. The customer service and chat feature are bar none! I can't wait to receive and unveil my new subscription and journey through the Chakra subscription box.

21 April 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for sharing your experience 💛 We’re truly happy to hear that our team could make you feel supported, informed, and at ease during your journey as a beginner. Knowing that we could help bring you some calm and clarity means so much to us. We’re excited for you to receive your Chakra subscription box and be part of your beautiful journey ahead ✨😊

Rated 2 out of 5 stars

The crystals were great but when I…

The crystals were great but when I thought I was buying a watch, I got a watch that would not fit any watch I own. I asked where I could get a watch to fit or return the item, at first I got no answer. After several attempts, I was finally told they would give me a 40% refund after I mailed the band back. With mailing costs, I would be lucky to get 15% of my money back. With keeping the band, it reminds me never to buy anything but crystals or rocks from Mindful Souls.

1 April 2026
Unprompted review
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Reply from Mindful Souls

Hello Phyllis,

I’m so sorry this experience felt frustrating — I completely understand how disappointing it must have been when the item didn’t match your expectations.

Just to gently clarify, the Bohemian Apple Watch Band Bracelet is designed as a bracelet-style band and does not include the watch itself. I can see how the product image may have created a different expectation, and the watch shown is only to demonstrate how it looks when worn. I’ve shared this feedback with our team so we can make this clearer moving forward.

I also understand that the 40% refund option may not have felt like the right solution. This was offered so you could keep the item and avoid the hassle of returning it. We didn’t hear back after our last message, and we’ve responded to your email again — whenever you can, please check your inbox. We’d truly like to continue working with you to find a resolution that feels right for you

Rated 5 out of 5 stars

I joined the mindful monthly submission…

I joined the mindful monthly submission box. I have received 2 boxes now and am in love with everything. Great quality. Things I can use in my everyday practices. They really take time and thought into what to place in each box. The cards explaining rituals and uses and care is so helpful. 10/10 recommend.. best thing I have done for myself.

10 April 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your wonderful feedback 💛 We’re so happy to hear that you’re loving your monthly subscription boxes and finding value in your everyday practices. It means a lot to know the rituals, care cards, and thoughtful curation have made such a positive impact. We’re honored to be part of your journey 😊✨

Rated 5 out of 5 stars

I have delay on one product without update

I have delay on one product without update. I have sent message to enquire and service was 👏. Recieved reply within 10 min or so that message was acknowledged and not long after explanation regarding delay. Communication was straight forward,very polite. On top of it been given discount which wasn't expecting or asking for but it was very nice gesture which everyone appreciate 😊😊😊 can't doubt it. Product is stylish and very nice and goes with everything

20 April 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your kind feedback 💛 We’re glad our team could quickly assist you and keep you updated about the delay. It means a lot to hear that you appreciated the communication and the small gesture as well 😊 We’re also so happy that you love the product and its style!

Rated 5 out of 5 stars

Beautiful selection of jewelry and…

Beautiful selection of jewelry and crystals. Really love receiving the Mindful box in the post

20 April 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your lovely feedback 💛 We’re so happy to hear that you love the jewelry, crystals, and receiving your Mindful Box in the post. Your support means a lot to us 😊

Rated 5 out of 5 stars

Brilliant company

Brilliant company
Any problems all staff are great
Definitely worth every penny

20 April 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your kind words 💛 We’re thrilled to hear you’ve had such a positive experience with our team. Knowing you feel it’s worth every penny means a lot to us 😊

Rated 5 out of 5 stars

Another awesome purchase

Another awesome purchase!
The completion of my mini singing bowl collection...
They look great and sound Wonderful!
Received delivery on a Sunday too.
Getting a mindful souls delivery is like getting a massive warm hug 🤗🫂🤗

19 April 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your lovely feedback 💛 We’re so happy to hear your mini singing bowl collection is now complete and that you’re enjoying how beautiful they look and sound! Knowing that a Mindful Souls delivery feels like a warm hug truly means the world to us 🤗✨

Rated 5 out of 5 stars

I seldom write reviews but this is worth it

I seldom write reviews, however, I began a subscription before Christmas, I received one box then nothing. I had paid from my other account so the payments failed. Then a few days before I was travelling I received a protection box. If ever I needed something like that it was then, you can say coincidence but all other months failed then this one did not when I was at my lowest. I wore then and sat with my nan as she passed. Thank you Mindful souls. It truly helped me in the moment. Items are stunning and I appreciate them. I have also ordered the magnetic necklace which I do not take off and the crystal water bottle, worth every penny.

28 March 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for sharing something so personal and meaningful 💛 We’re truly touched to hear how much your Protection Box meant to you during such an important and emotional time. Knowing it brought you comfort means more to us than words can say. We’re so grateful to be part of your journey and deeply appreciate your trust and support. Sending you love and light ✨

Rated 5 out of 5 stars

Everything’s perfect on Mindful Souls

Everything’s perfect on Mindful Souls. The products are quality and beautiful. The site is easy to navigate and help is only an email away. I have gotten all the items I ordered and they were fantastically packaged and worth every penny.

7 April 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your wonderful feedback 💛 We’re so happy to hear that you love the quality of our products and had a smooth experience with our website and customer service. It means a lot to know everything arrived beautifully packaged and felt worth every penny 😊

Rated 5 out of 5 stars

Customer service

The customer service department was really helpful in solving my issue. Thank you so much.

15 April 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your kind words 💛 We’re glad our customer service team could help resolve your issue. Your support means a lot to us! 😊

Rated 5 out of 5 stars

Wonderful shop

Wonderful quality of crystals and really excellent customer service. I am now a regular customer.

17 April 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your kind words 💛 We’re thrilled to hear you love the quality of our crystals and our customer service. It means a lot to have you as a regular customer! 😊

Rated 5 out of 5 stars

The crystals are beautiful 😍

The box was packed beautifully. I fell in love with it as soon as I opened the box.

14 April 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your lovely feedback! 😊
We’re thrilled to hear that you loved the packaging and had such a special experience opening your box—it truly means a lot to us.

We put a lot of care into every detail, and knowing it made you fall in love with it makes our day! ✨
If there’s anything else we can do for you, we’re always here to help.

Rated 5 out of 5 stars

Customer Service Cares!

I had a question about a purchase and I recieved a reply within a few minutes. Mindful Souls has such wonderful customer service. They have been kind and caring and so willing to help! I have mever felt so appreciated by a company before. It makes me thankful to have found Mindful Souls and be apart of their community. ❤️

14 April 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your kind and thoughtful words! ❤️
We’re truly delighted to hear about your experience and that our team could assist you so quickly. It means a lot to us that you feel supported, valued, and part of the Mindful Souls community.

Your appreciation genuinely motivates us to keep delivering the best possible service. We’re so grateful to have you with us!

If there’s ever anything you need, we’re always here for you. ✨

Rated 5 out of 5 stars

Nitin resolved my issue promptly

Nitin resolved my issue promptly, politely and I am very grateful for their help in sorting my delivery issue out.

14 April 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your kind words! 😊
We’re really glad to hear that Nitin was able to assist you promptly and resolve your delivery issue smoothly. Your appreciation means a lot to us.

If there’s anything else we can help you with, please feel free to reach out anytime!

Rated 5 out of 5 stars

Love my monthly delivery

Love my monthly delivery. Beautiful items in each box. It's a special bit of "me-time" as i open the box and explore everything inside. Enjoying learning all about the different crystals. Customer service is amazing too, which is a refreshing change nowadays.

11 April 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your lovely feedback 💛

We’re so happy to hear that your monthly box brings you that special “me-time” and that you’re enjoying exploring each item. It’s wonderful to know you’re learning more about crystals and having a great experience with our customer service ✨

Your kind words truly mean a lot to us!

Rated 5 out of 5 stars

Everything is pretty much real and everything works well like the spells and everything are pretty much accurate , so it is a pretty awesome company

All the products are real and they have beautiful pieces of art they are doing a great job, everything.They sell mindful souls and everything that you subscribe is pretty much real.So nothing to worry about
My name is alicia chapa

2 March 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your amazing feedback 💛

We’re truly happy to hear that you’re enjoying the products and finding value in everything included in your subscription. It means a lot to us that you appreciate the authenticity and the effort that goes into each piece ✨

Your support and kind words really encourage our team to keep doing our best!

Rated 5 out of 5 stars

I look forward to these boxes every…

I look forward to these boxes every month! The contents are great and the customer service is even better! This is the best way to treat yourself each month. :)

12 April 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your kind words 💛 We’re so happy to hear that you look forward to your box each month and are enjoying both the products and our customer service!

It truly means a lot to us to be a part of your monthly self-care routine ✨

Rated 5 out of 5 stars

I am newbie to crystals and meditation…

I am newbie to crystals and meditation and dipping my toe into a bit of responsible witchcraft, I absolutely love Mindful Souls, always so helpful, informative and lovely when I have been a bit lost or unsure of something, I just start a wee chat online and immediately I get a lovely helpful person giving me advice and answering my questions! I do a monthly subscription and look forward to a new wee box every month with high quality and shiny new things to learn and play with. Having the subscription is definitely beneficial to my learning, I tend to get overwhelmed quite easily but with the subscription I can really practice on the few bits I get in the box each month and it helps me retain the information and really understand individual crystals and the bits and bobs that come with it 😌✨

12 April 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for sharing your experience 💛

We’re absolutely delighted to hear that your journey into crystals, meditation, and mindful practices has been such a positive one with us. It’s wonderful to know that the subscription is helping you learn at a comfortable pace and truly connect with each item ✨

We’re also really glad our team has been able to support you whenever you’ve had questions—that’s exactly what we’re here for!

Your kind words mean a lot to us, and we’re so excited to continue being a part of your journey each month 🌙

Rated 5 out of 5 stars

Every box feels great and this company…

Every box feels great and this company is great.

11 March 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your kind words 💛 We’re so happy to hear that you’re enjoying every box and having a great experience with us. Your support truly means a lot! ✨

We’re always here if you need anything.

Rated 5 out of 5 stars

I absolutely love this months box...

I absolutely love this months box and the instructions on how to read your aura as well as a bedtime aura ritual
I have set my items out and they look beautiful

10 April 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your lovely feedback 💛 We’re so happy to hear that you’re enjoying this month’s box, especially the aura reading instructions and bedtime ritual. It’s wonderful to know your items are set up and looking beautiful ✨

If you ever need anything, we’re always here for you!

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