I'm sure others who are younger then me understand all this computer stuff but it can be over whelming. The members of mindbody do a great job in helping i just wish i could call someone to talk me th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nayara did a great job guiding us through the mindbody & attentive integration support. She listened to all of our questions and answered as well as she could. Anything she couldn't answer in the mome... See more
Company replied
I’ve had nothing but great service with Mindbody boarding specialist, to the Branded app team. I truly feel like I’m having my hand held through every step. Eric has been my go to person with all of m... See more
Company replied
Rhodah provided excellent service and answered all my questions clearly and patiently. It's great to have her onboarding support to help me learn the Mindbody system and be able to use it to its fulle... See more
Company details
Written by the company
Mindbody is the all-in-one business management platform built specifically for fitness studios, gyms, and wellness businesses. From scheduling and booking to payments and marketing, everything you need to run and grow your business lives in one place. No juggling multiple tools. No gaps in your workflow. Just a smarter, simpler way to manage your business every day. Whether you're running a single boutique studio or managing multiple locations, Mindbody scales with you. With a branded mobile app, AI-powered features, and a dedicated support team in your corner, you'll have everything you need. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.
Our Capabilities
Written by the company
- The Mindbody App
- Get discovered by the largest audience on fitness, beauty, and wellness customers on the Marketplace. This Mindbody-exclusive feature connects your business to users around the world searching for services like yours.
- Client Profiles
- Form better relationships with your members using client profiles. This feature keeps information like personal preferences, payment details, service history, and more on hand so you can offer better customer service.
- Marketing Suite
- Create and send personalized email campaigns with our Marketing Suite. These features make it easy to keep your current members happy while also running promotions that incentivize new clients to book.
- Branded Mobile App
- Bring your business’s brand to life with a custom mobile app. This feature helps you engage with your clients on another level through rewards programs, push notifications, shared class playlists, and more.
- Analytics and Reporting
- Learn what’s performing well with our reporting features. These tools track revenue sources, analyze current promotions, and monitor inventory so you can nail down what strategies are best for your business.
Contact info
651 Tank Farm Rd., 93401, San Luis Obispo, United States
- mindbodyonline.com
More revenue. More clients. More growth.
4.3
Excellent
2K reviews
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Joan was great help in setting up our…
Joan was great help in setting up our mindbody site. She was very knowledgeable and patient.
12 May 2026
Unprompted review
Reply from Mindbody
We're so glad we could assist you with your Mindbody site setup. We appreciate your kind words!
I’ve had an excellent experience with…
I’ve had an excellent experience with Pelayo via the Mindbody app! He’s been incredibly supportive, guiding me through integrating the app with my site. He’s prompt, professional, and patient—even with my repetitive questions! Thanks to him and the team, I feel confident and informed. Highly recommend!
23 April 2026
Reply from Mindbody
We're so glad to hear you had such a positive experience with our team! Your kind words about our support are truly appreciated. Thank you for your wonderful feedback.
I am disappointed that Mindbody does…
I am disappointed that Mindbody does not offer a proper deposit option. For service-based businesses like mind, deposits are necessary to reduce no-shows and secure appointments. This limitation impacts revenue and operational efficiency. I hope this becomes a priority feature update.
11 May 2026
Reply from Mindbody
Thank you for providing this feedback, we have created a case for our support team to reach out to you to discuss some different setup options which may work for you.
Great technical support
The technical support at MindBody is excellent. Chad Coombes in particular has helped to iron out some issues for us and gave us some helpful tips to make our Lead generation work better for us. MindBody has excellent customer support in general compared to many other booking platforms - the AI bot solves about 90% of queries for us in seconds, and for the remaining 10% I always get a call back from an actual human being within a couple of hours. I can highly recommend MindBody.
5 May 2026
Unprompted review
Reply from Mindbody
We're happy to hear that our Customer Success Manager has been so helpful in resolving issues and improving your lead generation. It's great to know that our AI bot and responsive team are meeting your needs. Thank you for recommending us!
Reply from Mindbody
We are so glad to hear you had such a positive experience! Thank you for your kind words.
Giovanna
Giovanna
She is amazing. My Mindbody journey started a little rough but Giovanna is great about making everything work. Also, she is very knowledgable.
8 May 2026
Reply from Mindbody
We're happy to hear that everything is working out! We appreciate your feedback and are so glad that you find our Customer Success Manager knowledgeable and helpful.
Very knowledgeable and patient…
Very knowledgeable and patient personnel. Ready to answer any questions and direct us in the right direction if they can’t answer our questions.
2 May 2026
Reply from Mindbody
We are so glad to hear our team provided excellent service and guidance. Thank you for your kind words!
John Burtchaell review
John B. has been very helpful and patient working with me on our Attentive and Lead Management.
7 May 2026
Reply from Mindbody
We're happy to hear that your Senior Customer Success Manager was helpful and patient while working with you on your attentive and lead management. Thank you!
Abner is very helpful and kind.
7 May 2026
Reply from Mindbody
We are so glad to hear about your positive experience. We appreciate your kind words.
Mindbody has been fantastic
Mindbody has been fantastic! The training sessions with Merlin were very helpful and educational. The app build out was smooth and simple to follow. Highly recommend!
4 May 2026
Reply from Mindbody
We're so happy to hear you had such a fantastic experience! We appreciate your kind words about our training and the smooth app build-out.
Gustavo was informative and friendly
Gustavo was informative and friendly. He helped me work through the system upgrade and all of the new features that will elevate my business marketing.
9 April 2026
Unprompted review
Reply from Mindbody
We're happy to hear that you found our Customer Success Manager informative and friendly during your system upgrade. It's great to know the new features will elevate your business marketing!
Gustavo was incredible helpful and…
Gustavo was incredible helpful and patient with me during our onboarding call.
31 March 2026
Unprompted review
Reply from Mindbody
We're so glad that our Customer Success Manager provided you with a helpful and patient onboarding experience. Thank you for your positive feedback!
Onboarding with Rhodah
My onboarding with Rhodah was the best! She always took time to explain things to me in detail and answered every question, even if it wasn’t the first time I asked it. I appreciate her so much and trust that if I need her again, she will be there to help!
6 May 2026
Unprompted review
Reply from Mindbody
We're so glad to hear your onboarding experience was excellent. We appreciate your positive feedback about our detailed explanations and support.
Julio was amazing to work with! SO helpful
Julio was absolutely amazing to work with! He was incredibly helpful, patient, and knowledgeable throughout the entire process. He took the time to answer all of my questions. His professionalism, responsiveness, and positive attitude truly stood out. You can tell he genuinely cares about helping people and providing great service. I really appreciate all of his support and would highly recommend Julio to anyone looking for someone who can actually HELP them!
6 May 2026
Reply from Mindbody
We're happy to hear about your positive experience! It's great to know that our Customer Success Manager was helpful, patient, and knowledgeable. We appreciate your kind words and are glad that their support stood out. Thanks for the recommendation!
Great training experience
Great training experience — Joan gave clear instructions, helpful tips, and answered a lot of my questions.
6 May 2026
Reply from Mindbody
We're happy you found the training experience great! It's wonderful to hear that the training instructions were clear and helpful, and that your questions were answered thoroughly.
Gustavo was nothing but excellent
Gustavo was nothing but excellent. Guiding me through the platform and educating me on the process
6 May 2026
Unprompted review
Reply from Mindbody
We're happy to hear that you had an excellent experience. We appreciate you taking the time to share your positive feedback with our Customer Success Manager.
Reply from Mindbody
We're happy to hear that our Customer Success Manager understood your needs. Thank you for your positive feedback; we appreciate it.
Nathalia is very helpful and patient
Nathalia is very helpful and patient. This feature of the attentive set up for mindbody is key for me.
27 April 2026
Reply from Mindbody
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad that our Customer Success Manager could help you.
I am writing to share my positive…
I am writing to share my positive experience working with John. He was very knowledgeable and patient while explaining the various features of the marketing suite, campaigns, and automations.
John walked me through each step thoroughly and ensured I understood the process. He also made it clear that he is available as a resource for any further assistance I may need.
5 May 2026
Reply from Mindbody
We're happy to hear about your positive experience! It's great that the features of the marketing suite, campaigns, and automations were thoroughly explained to you. We appreciate your feedback and are glad you found the assistance from your Senior Customer Success Manager helpful.
There is no way that these good reviews…
There is no way that these good reviews are real. After being with Mindbody for 2.5 years I can categorically confirm that it is not compatible with running a Wellness business. I am now embattled to try and get my data... I am leaving because MINDBODY has ruined my business and now you want to hold onto my data and charge me £400 for it. Diabolical. If it were suitable we wouldn't be leaving.
6 May 2026
Unprompted review
Reply from Mindbody
We’re sorry to hear about your experience and are disappointed to learn that you feel the platform did not meet the needs of your wellness business.
We understand how important access to your business data is during a transition, and we regret any frustration caused throughout that process. Data export services and associated fees are communicated as part of our service processes, but we appreciate that this situation has been upsetting for you.
We also want to clarify that reviews shared by our customers reflect a wide range of individual experiences across different business types and needs. While many businesses successfully use the platform, we recognise that not every solution is the right fit for every business.
Your feedback has been shared internally, and we appreciate you taking the time to provide it. We genuinely wish you success with your next platform and future business growth.
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