Excellent customer service from staff at Monmouth.Good detailed information about the cruise we chose, explaining accomodation, position of cabin on the ship,dining options etc.With other online cruis... See more
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Michelle at the Monmouth branch was brilliant!! Very helpful in all aspects of our booking which was challenging as we were booking for friends as well as ourselves, who were not present!! In amongst... See more
Company replied
Michelle was very patient and explained everything we wanted to know therefore made the booking very easy for us as she did everything for us
Company replied
Excellent service by Michelle Timewell. Efficient, friendly and took time and patience to understand our holiday needs. Will definitely use again. When we went to the cruise ship seminar, we had only... See more
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Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
39 Monnow Street, NP25 3EF, Monmouth, Monmouthshire, United Kingdom
- 01600 715736
4.9
Excellent
146 reviews
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Great service
Friendly , knowledgeable and confident staff
That quickly found some holiday options
Follow up booking and admin was also excellent.
18 November 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for you kind review Mr McCord, it was a pleasure in booking your holiday. Regards Jade
Excellent service
We always book with Miles Morgan in Monmouth as the service they provide is excellent. Michelle is knowledgeable, friendly and very helpful, nothing is too much trouble.
13 November 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your comment. Always a pleasure to arrange your holidays.
Miles Morgan Monmouth.
Jade was really patient and helped us through the booking process. She was supposed to have finished but she stayed on to finish booking with us. Keep up the good work very professional and understanding
4 November 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind words, it was a pleasure booking your cruise and lovely to meet you both. Regards Jade
A friendly experience & discussion not…
A friendly experience & discussion not solely about travel which was nice, but still efficient.
28 October 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your review, it was a pleasure to book the holiday for you all.
Friendly staff
Michelle had given me some brochures on Canada when I called into the shop.
So having selected a holiday we returned to book with her.
She was very friendly & professional in her manner.
I always get my currency from here & Olga is very helpful.
22 October 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your comment, pleasure to book your Canada holiday. I look forward to hearing all about it. have shared your comment with Olga too
Staff(Michelle )was friendly
Staff(Michelle )was friendly, knowledgeable and found us a good price for the holidays day we were interested in.
7 October 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your review. Pleased to get it for you at a good price and I look forward to hearing all about it on your return. Thank you Michelle
Reply from Miles Morgan Travel - Monmouth
Thank you and I am so glad to have you travel on another one of my groups. Regards Clare
Michelle was very efficient
Michelle was very efficient, listened to our requests and provided exactly what we requested very promptly. So well done.
4 October 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind words, it was a pleasure to help put together your holiday. Looking forward to hearing about it. Thank you Michelle
Michelle went above and beyond to find…
Michelle went above and beyond to find the right holiday for us. As a large family with a lot of requirements, it is never easy to meet all our needs. We’re very grateful and excited for our first family holiday in several years.
14 September 2025
Reply from Miles Morgan Travel - Monmouth
Was a pleasure to find you the holiday for you all. Look forward to hearing all about it on your return. Thank you Michelle
Michelle was extremely helpful and…
Michelle was extremely helpful and knowledgeable. It made for a very easy booking experience and inspired confidence.
21 September 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind words. It was a pleasure to help you and pass on my recent experiences, look forward to hearing all about it on your return.
Reply from Miles Morgan Travel - Monmouth
It was a pleasure, and nothing is too much trouble for our customers. Kind regards Michelle
Holiday booking.
We popped into the Monmouth branch to enquire about a trip we had seen. Michelle was friendly and extremely helpful, chasing up the company we were keen to travel with and securing us a place on this holiday.
5 September 2025
Reply from Miles Morgan Travel - Monmouth
Was a pleasure to be able to secure you a place on the holiday. Look forward to hearing all about it. Thank you Michelle
Very experienced and helpfull staff…
Very experienced and helpfull staff gave great advise.
31 August 2025
Reply from Miles Morgan Travel - Monmouth
It was a pleasure recommending a resort I travel to myself and I'm sure you will have a lovely time there. Thank you Clare
⭐️⭐️⭐️⭐️⭐️
Michelle was very helpful and friendly. Was made to feel very welcome, it’s such a relief to know that booking with her has taken a load of my mind, even down to the bits I hadn’t even thought of she made sure I was aware and offered her assistance if I should need it.
5 September 2025
Reply from Miles Morgan Travel - Monmouth
It was a pleasure to assist you and help you sort out your family holiday
A friendly helper
The person who helped us understood exactly what we were looking for and was able to provide it quickly. Even more importantly, she gave the clear impression that she was acting in our interests rather than just working to draw in another customer’s payment.
4 September 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your review and kind words, regards Michelle
The booking process was made easy and…
The booking process was made easy and we booked the exact holiday we wanted. Thank you.
27 August 2025
Reply from Miles Morgan Travel - Monmouth
Was a pleasure to find you the holiday you wanted, and lovely that you came back to book with me.
Clare Hughes, Travel Expert .
Clare came back to me after I emailed her regarding a holiday, she phoned me gave me all the details and we then completed the booking.
Clare then sent me confirmation by email, it was trouble free and a great experience.
31 August 2025
Reply from Miles Morgan Travel - Monmouth
Thank you both for your kind words and as always it is my pleasure
Very friendly and helpfulp and…
Very friendly and helpfulp and professional great service
19 August 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for you kind words, it was a pleasure booking your holiday. Regards Jade
Our advisor Jade was friendly
Our advisor Jade was friendly, knowledgeable, patient and very helpful.
17 August 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind words. It was a pleasure booking your flighs. Regards Jade
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind comments and what an amazing trip !
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