I found Miles Auto insurance at a time when my perfect driving record/report was still not getting me better rates. I had no accidents, no claims and a qualified defensive drivers course. I've been wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been having an issue making a payment and it was super frustrating so I called in for customer support. The core issue was simply a typo! Which was easily corrected. The thing is though I had mi... See more
Company replied
I forgot to update my bank information when I switched banks so payment didn't happen. I didn't find oit because I hadn't checked my emails due to working so much OT at work. Then my old bank called t... See more
Company replied
Klyde was very professional and friendly. I was getting some errors while submitting monthly mileage. He assured me not to worry and he corrected the issue in less than 5 minutes. It is certainly... See more
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Company details
Written by the company
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Written by the company
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Contact info
PO Box 725369, 31139, Atlanta, United States
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.2
Great
339 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Mile Auto
Hi Christine - thanks for your review on Trustpilot. We are pleased that you found our team and systems to be very efficient. We appreciate you. -Mile Auto Customer Success
Situation
Ian, was very helpful as well as being courteous towards myself in regards to the situation that occurred with the insured person. He asked the necessary questions to get the information the best he could. I Appreciate Your Assistance.
28 May 2026
Unprompted review
Reply from Mile Auto
HI Leonard - thanks for your review on Trustpilot. We are so glad that Ian was able help you with your situation, and to do his job with kindness. Thanks for letting us know, and for being part of the Mile Auto family. -Mile Auto Customer Success
Ian is Very nice an helpful …
Ian is Very nice an helpful explaining the claim process
21 May 2026
Unprompted review
Reply from Mile Auto
Hello Ashley - we appreciate your review on Trustpilot. Ian is an amazing member of our claims team, and we are pleased he was able to be helpful in explaining what can sometimes be a confusing claims process. Thanks for being a member of the Mile Auto family! -Mile Auto Customer Success
“Allegedly”
According to Mile autos “highest support member” who allegedly makes all the rules. I’d say this company isn’t worth time or interest.
I’m highly dissatisfied with the customer service which is virtually non existent. Moreover at the implication of retaliation for having personally disagreed with your “highest support manager” very unprofessional.
18 May 2026
Unprompted review
Reply from Mile Auto
HI Jordan - we appreciate you taking the time to post a review on Trustpilot. Your concerns are very important to us, and we'd like to know a bit more so as to take corrective action as might be warranted. If you might take a few minutes to share your policy information, it would help us get to the bottom of this matter: customer.success@mileauto.com. Thank you for giving Mile Auto a try, and we hope to have the opportunity to address the situation and your concerns. Respectfully, Mile Auto Customer Success
He is very nice and patient
18 May 2026
Unprompted review
Reply from Mile Auto
Helli Iris - thanks for your review on Trustpilot. We agree that our team members are nice - and hopefully patient. We appreciate you being a valued part of the Mile Auto family. -Mile Auto Customer Success
I tried calling an assigned adjuster…
I tried calling an assigned adjuster multiple times and left voicemails with no confirmation or call back. I decided to get to customer service to see if I could get any assistance on a claim and Ian was very happy and willing to help and assist. We tried getting in contact with the assigned adjuster since Ian said they should be available but turns out that they just did not want to talk to me. Ian was very helpful on confirming my questions and concerns, adding additional information and also gave me a manager contact information. Ian went above and beyond today with assisting me and my client's claim and I appreciate that a lot. Some adjusters can learn a thing or two from him.
4 May 2026
Unprompted review
Reply from Mile Auto
Hi Trung - thanks for your Trustpilot review. Ian is an A+ member of our claims team, and we are so glad he was able to jump in and help. We are checking on the challenge you mentioned regarding your assigned adjuster, and will rectify that immediately. We appreciate having you a part of the Mile Auto family. -Mile Auto Customer Success
Not very updated even though is a online company.
Competitive on the prices, bud costumer service is very bad, as well as their website, every time you want to do any change you have to call or fill a form, making the processes not easy to be done compared with other companies, I just hope they make easier in case of any claim.
4 May 2026
Unprompted review
Reply from Mile Auto
Hi Rogelio - thanks for your review on Trustpilot. You are exactly right about our online functionality, and an updated web and app experience is in the works (actually in testing now) and should be released very soon. We have a top-notch claims team, and while we hope you don't need them anytime soon, we know you will be pleased with their care and performance. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Ian was helpful and knowledgeable in…
Ian was helpful and knowledgeable in helping file my claim.
1 May 2026
Unprompted review
Reply from Mile Auto
Hi Matthew - thanks for your review on Trustpilot. We are pleased that Ian was able to assist you with filing your claim. We are glad to have you as a part of the Mile Auto family. -Mile Auto Customer Success
Great experience
Great experience. Great rates. Ongoing positive experience with Mile auto. They helped me when I bought my traded in my car and needed to change my insurance coverage to my new vehicle and ran into some questions. Customer service was responsive through email and got back to me within the day.
30 April 2026
Unprompted review
Reply from Mile Auto
Hi Michele - thanks for your kind review on Trustpilot. Our Customer Care team members are indeed top-notch, and we are pleased they helped provide a positive experience for you. That's why they are here. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
Mileauto answered all my questions, kind and knowledgeable while giving the best prices I've seen in years.
Mileauto answered all my questions. The great people who work for Mileauto are kind, well informed and always ready to help. I really like their prices and believe other insurance companies should follow them. I have not needed them for anything serious but I'm sure I'll get the same attention at that time as I do now. I thank you for all you do. I promise if you choose Mileauto, you'll keep a lot of money in your pocket and still have quality auto insurance.
28 April 2026
Unprompted review
Reply from Mile Auto
Hi Mark - thanks for your review on Trustpilot, and your kind comments about our team and our pay-per-mile auto insurance. We are pleased to be saving low mileage drivers money on their car insurance. We think it's only fair that customers just pay for what they use - unlike traditional auto insurance companies. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
I love this company and refer my…
I love this company and refer my friends and family all the time!! Nate and the whole staff are always so pleasant and helpful. Progress is always done so quickly and the payments can't be beaten!!
27 April 2026
Unprompted review
Reply from Mile Auto
Hi Angie - thanks for your review on Trustpilot. Nate is super, and we think all the members of our team are kind, helpful and respectful. Thank you for being part of the Mile Auto family. Safe driving! -Mile Auto Customer Success
Ok every time I call the personal are…
Ok every time I call the personal are friendly and polite and helpful and resolve my concerns fast politely and most of all they listen that last one is very important to me. THANK YOU MILES AUTO
24 April 2026
Unprompted review
Reply from Mile Auto
Hello Jose - thanks for your kind review on Trustpilot. We appreciate you recognizing our team members for being friendly and helpful, and especially their willingness to take the time to listen. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Reply from Mile Auto
Hi Michael - we appreciate your review on Trustpilot. Yes, Klyde is kind, efficient and always helpful. Thanks for recognizing him, and thanks for being part of the Mile Auto family! -Mile Auto Customer Success
Ian was very helpful and knowledgeable…
Ian was very helpful and knowledgeable and helped resolve my issue.
23 April 2026
Unprompted review
Reply from Mile Auto
Hi Joshua - so glad that Ian was able to help out with your policy. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Totally expensive premium.
This company rate changes based on the mileage you driving. First month low premium and chares much more if you drive more mileage than the first month. I canceled the policy but they still charged fee about half of premium. Actually this company was more expensive than major company. I would never go back to this company and totally not recommend.
9 April 2026
Unprompted review
Reply from Mile Auto
Hi Sue - Mile Auto is a pay-per-mile car insurance company, and charges for the miles our customers actually drive each month. If you are not a low mileage driver, traditional insurance would be a better fit. But, for the tens of thousands of drivers across the country who trust Mile Auto for their low-mileage driving, it's a perfect fit. Higher mileage drivers should stick with traditional insurance companies that tend to overcharge lower mileage drivers. Thanks for giving Mile Auto a try. -Mile Auto Customer Success
Buyer beware they charge based on how…
Buyer beware they charge based on how many miles you drive
22 April 2026
Unprompted review
Reply from Mile Auto
Hello Solomon - we received your review on Trustpilot. Mile Auto is a pay-per-mile auto insurer - and thus our entire business model is to charge based on how many miles you drive. It is intended for low mileage drivers. Unfortunately, it appears that it didn't work our for you. But, it works perfectly for tens of thousands of drivers across the USA who trust us with the auto insurance needs. We hope you've found insurance more suitable for the miles you drive. -Mile Auto Customer Success
I called to update my credit card and ended up getting a discount!…
I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if I was married and I said yes which got me a discount! My insurance agent had listed me as single when I went to Mile Auto for some reason. I could have had this discount all along! Thank you, Cami for helping me. It pays to ask questions and she was so helpful. Mile Auto's customer service is great!
20 April 2026
Unprompted review
Reply from Mile Auto
Hi Ms. Hagenbuch - thanks for your kind review on Trustpilot. We are glad that Cami was able to help get all this situated for you. Cami is a super member of our Customer Care team. We are thankful to have you as a part of the Mile Auto family! -Mile Auto Customer Success
Clyde is absolutely wonderful.
Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super knowledgeable and very very professional..! If only ALL our customer service interactions could be with Agents like Clyde.! He is definitely ONE OF THE BEST...😊
13 April 2026
Unprompted review
Reply from Mile Auto
Hi Brandi - thanks for your kind review on Trustpilot. Clyde is a key member of our Mile Auto Customer Care team, and we are pleased that he was able to deliver excellent support. Thank you for being part of our Mile Auto family. -Mile Auto Customer Success
Customer support is fabulous
Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and efficient to call someone on the phone! You don't need to worry about navigating a confusing web app or mobile app. I just spoke to Klyde and he was extremely helpful in changing my payment method and explained how payment methods are set up within the system-- only one payment method allowed, which is nice and simple. In this day and age we need more simplicity and more human contact! Agents can also email you things -- such as your policy documents. They can also help if, for some reason, you're unable to take an odometer photo by the deadline. Mile Auto is great!
10 April 2026
Unprompted review
Reply from Mile Auto
Hi Gwen - thanks very much for your Trustpilot review. Our Customer Care team works hard to provide excellent and personalized support for all our customers. We appreciate having you as a part of our Mile Auto family! -Mile Auto Customer Success
Excellent company!
I have no complaints for this company, or any representative with whom I’ve had dealings. Highly recommend.
23 March 2026
Unprompted review
Reply from Mile Auto
Hi Jude - thanks for your review on Trustpilot. Our team works hard to serve the needs of our customers, and we are grateful when that goal is achieved. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
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