Milar Reviews 

I ordered a fan, after almost a week of waiting without any info I contacted customer service, whi kept giving me confusing - and partially untrue - information (that the product was with the transportation company when it wasn't, that I need to pay extra cost foe cancelling, 10 minutes later that I don't) stringing me along over another weekend. After my insistant emails they finally admitted that there's a delay (which I already was pointing out) and I cancelled the order, wasting 10 days without a fan in sweltering heat in Valencia. The only good thing was receiving the money back on the same day. Not recommended!

We buy all our appliances here we love this store and Patricia is THE BEST!!!!

I discovered this sales site on the web and at first I had some doubts about its true identity and operation, however I have had a very pleasant experience, I have purchased a Delonghi super coffee machine that I also found at an acceptable price. They respond very quickly to any questions or problems and I have actually recommended them to several friends. I will buy again. I recommend it 100%.

The internet side of Milar is fine, invoice/order paperwork trail good. The courier tracking is also good. However, i found out Milar shops are a separate entity! I live 2 streets away from a shop and they knew nothing about my order! Not on their database. So for best prices/service go to the Milar website.

We naively believed that the online presence for Milar was the same as the shops. The shop in Javea is excellent and the staff are always friendly and helpful. However the online ordering experience was a nightmare. Ordered a washing machine for delivery, installation and removal of existing one. The delivery is carried out by a company called Method. On the first planned delivery date 5 days later, we received a call to say the van was full and it couldn't come that day. On the second planned delivery date, we received a call to say the machine had a broken foot and therefore the order was 'rejected'. Then silence. Repeated emails to Milar finally identified that no replacement could be made, it would have to be a new order. Milar stated that they were waiting for Method to confirm the damage. It has taken 3 weeks and huge amounts of badgering via email to finally get our money back. They are also impossible to get hold of on the phone, and the local shop is unable to help as they are run as separate businesses. If the awful service we have received is widespread, this must be hugely damaging to the shops too. We have now purchased another machine from Euronics, in store, friendly human!!
Despite the reply received from Milar below, which attempts to put the blame on the delivery company; it is true to say that the lack of communication, the inability to get through to Milar customer services on the phone, and the slow responses to emails leave a lot that can be vastly improved within Milar itself.

Fast delivery, very good service

Rude staff, box damaged, no help in carrying the heavy box to the car.

Everything went wrong front the start. Delivery instructions were not followed because their terms and conditions and I couldn't cancel my order. Ok, fair enough. Then, the washing machine got lost and the delivery company didn't say word and no updates in their website for a week. Then, once delivery bridged their terms and conditions, I canceled the order. 2 weeks later the delivery company still attempted a delivery. 3 weeks later I'm still waiting for a refund. Worst CS ever. No empathy, no flexibility, no CS.

We arrived at iOS holiday home, and all Floor was covered with water, the bedroom downstairs also full with water.

The installaties crew die not tighten the water connection in our, in december bought, dishwadher so in had been dripping for two months, creatie an enormous water flow.

Yes that is Spain, you have to check everything of do in yourself.

Ordered domestic appliances, they didn't deliver, delivery company put up one excuse after the other, result I still have no appliances and forced to pay again to buy somewhere else whilst awaiting refund if and when.

Saw a. Indesit washing machine online. Went into the local store ,the assistant went on the interactive screen and said they don't sell indesit !! Had to show her THEIR website and all the details. Two assistants in store but she will have to speak with her boss about it tomorrow. Don't bother you obviously don't want to he business or know what brands your company sells !

After complaining 3 times about my cheap ASPES washing machine they gave me back my money and I bought a new Siemens. They also gave me free transportation and installation, now the service was super! Hoy todo perfecto han cambiado mi lavadora. El transporte y instalación todo pagado de la tienda.

Have purchased several items in the past without issue. This last tiem however everything has changed. No communication, been over a week without an oven. Chasing and no-one seems to know anything. Could and should have bought it on Amazon but thought the 2 year guarantee was worth it. Not with this communication, it is worthless. Last time with Milar.

We have always bought electrical goods from Milar including Air con. Not anymore... We got a Bosch hoover, 7 months old, it stopped working. It was still under guarantee. They told us to take it to their shop and they would send it away. All good at that point. We got a text to say we have to pay for the repair. It was hardly used as I still have my henry.
I have always recommended them to friends but not anymore..
Bye bye Milar 👋

I brought a 1000€ e-bike doesn't work and can't get milar to repair it! It's a bearing problem, im in my 70s been advised by my doctor because of my high blood pressure to take it a bit easier so thought e-bike was a good idea, there not taking responsibility for a new bike but took my money,, wish i could get some help with this?

Bought a 55" LG television and I am very happy. And the service from staff was also first class

We bought an LG washer/dryer from this company. They delivered a cheaper washer only model. Several days later they picked up the washer but didn't issue a refund. They have not been responding to emails and their customer service phone line is impossible to reach anyone. Worst customer service I've ever encountered. I still haven't received a refund. I will never shop here again and neither should you.

Keep far away from this company. They wouldn't take any responsibility for a good we bought that didn't work after a month. Terrible service.