Unsafe and disappointing safari experience
We booked a safari with Milana Tours, paying USD 17,000 upfront for what was supposed to be a full, worry-free package. Unfortunately, the reality was very different:
During the trip, we were unexpectedly asked for additional payments (first USD 2,000, then USD 2,500) even though everything had already been paid in advance.
Several activities did not match the agreed itinerary, and unexpected extra costs were introduced.
Most concerning, we felt unsafe and pressured, far from home and completely dependent on the company. The driver himself mentioned not being paid, and we were even asked to sign documents promising he would eventually receive his money.
Instead of enjoying the last part of our safari, we spent it under stress and insecurity, feeling like bargaining chips in disputes between the company and their staff. This is unacceptable for a trip of such cost and importance.
We cannot recommend this company!