Milacantes Reviews 180

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Order never arrived and doesn't take responsibility for it a refund "was impossible due to the order said it was delivered when i clearly never recived it" then proceeds to wanting to give me a vouche... See more

Company replied

Rated 5 out of 5 stars

I ordered the bracelet “DIXIE | Love Promise” and I really love it!🥰 It is a product of high quality: clean and shiny, no scratches or flaws. Except for slow delivery times (also caused by the pan... See more

Company replied

Rated 3 out of 5 stars

* Updated review 12 May 2026 * Finally received a working locket. It took some time but the company did take care of it. It was not a very fun experience at first but ultimately they did send a fu... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful jewelry! Amazing prices, could not be any happier with my purchase! The most beautiful bracelet fits lovely, so happy with it, would highly recommend it! Everything arrived safely... See more

Company details

  1. Jewelry Store

Written by the company

More than just a jewellery


Contact info

3.1

Average

TrustScore 3 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Huge delay in delivery

Dear all ,

Once again I would like to express my totally unhappy state with this order.

The Order date was 2023-12-15 and almost a moth past the order still waiting for dispatcher….

What should have been a happy Christmas present turned into a nightmare.

Unfortunately I won't buy from your website again.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

The unique personalized brancelet

The personalized bracelet is beautiful and very well made. It is engraved with the children's birthdays and wedding anniversary. It is special to me and reminds me of important moments in my life. I recommend

2 January 2024
Unprompted review
Rated 4 out of 5 stars

Great

I would like to thank for the quick support shown by you, the item looks great.
I am very happy and I know that my wife will love it.

24 December 2023
Unprompted review
Rated 1 out of 5 stars

I have received bracelet with surprise which you won’t like

I have received bracelet with my daughter name and info, so I can gift it to my wife. My wife has received it. She was very happy for such a gift, but what happened next is the bracelet started to damage by it self, the metal was sprayed with some colour which was taken out exactly after 2nd day of use. I even sent an email with complaint and attached photos and proves, they told me that they will replace it, but they never sent me confirmation since 22nd december, I kept on sending emails with reminders, but they never got back to me. Watch out for the quality, if you don’t want to make your loved ones sad , do not gift this item, because it’s actually meant something. Gift them something from your local stores. My wife is sad looking at this. Emotions were ruined.

Update 31.12.2023 :

They never sent any update on delivery anymore. Be careful

18 December 2023
Unprompted review
Milacantes logo

Reply from Milacantes

Dear Askhat,

We genuinely apologize for any inconvenience caused by the issue with the bracelet you received, and we appreciate your patience during this process. We understand the importance of your gift, and we regret any distress caused.

Upon receiving your complaint and the attached photos, we promptly processed a replacement for your bracelet to ensure your wife could enjoy a perfect gift after you agreed to this resolution. The replacement was shipped on time, and a tracking number was provided.

We acknowledge that during Christmas, our response time was slower than usual due to the holidays. We sincerely apologize for any frustration this may have caused.

If you have any further questions or concerns, please don't hesitate to contact our customer service team at info@milacantes.com

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Rated 1 out of 5 stars

I do not recommend!!

I do not recommend!!! I ordered a bracelet, but a few minutes after I bought it, I canceled the order because I changed my mind. Contact with the store is very bad! I wrote in the website's chat, on the Instagram website and by e-mail. Of course I got answers, but I was ignored. They wrote on Instagram that they had a lot of messages and that I should contact customer service, and in the e-mail that the order was ready (I'm sure it wasn't, because the shipment was made 2 days later. I don't recommend it... I would definitely order the bracelet a little later for another occasion, but after being ignored like that, I definitely won't do it again.

21 December 2023
Unprompted review
Milacantes logo

Reply from Milacantes

Hi Sylwia,

We sincerely appreciate your feedback and the opportunity to address your concerns. Firstly, we'd like to apologize for any confusion or inconvenience caused during your recent experience with us.

As Christmas approached, we encountered an extraordinary surge in orders, and our team was working tirelessly to fulfil them promptly. We understand the importance of timely responses, and we regret the few hours of delay you experienced in our communication channels.

Regarding your cancellation request for the order, we acknowledge your desire to make adjustments. According to our terms and conditions, once an order is placed, it is considered final. However, we understand that circumstances vary, and exceptions can be made. Unfortunately, due to the expedited shipping option you selected, we initiated production immediately to ensure delivery until Christmas as you placed an order on December 19th leaving a very short time for the delivery. This limited our ability to accommodate your cancellation request which was sent after placing your order.

We want to mark that we delivered your order to you on December 22nd just in time for Christmas, demonstrating our commitment to efficient order fulfillment, even during peak seasons. Nevertheless, we are sorry that our efforts and quick order dispatch were viewed as our drawback by you.



Rated 5 out of 5 stars

Personalised bracelet

I have received a personalised bracelet from my husband which was wonderful but have a defected closing. I contacted the customer service about my problem, although it was out of the return period, they helped me right away & sent me a new one that was perfect!! I couldn't be more pleased about the product & the customer service! Totally recommend it!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

After having issues with delivery due to my country's postal issues, Mila Cantes were incredibly helpful in trying to track down the item. Unfortunately, the item went missing, but Mila Cantes offered to make another one immediately free of charge. This one arrived within a week of being re-ordered. Exceptional service, both friendly and professional - would definitely recommend.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Bracelet

I ordered a bracelet, it's very beautiful. Excellent quality comparing to the price!
In addition to that mila cantes really care about their costumers.

3 November 2023
Unprompted review
Rated 3 out of 5 stars

Item damaged (resolved)

Pretty luna necklace but back is scratched, the picture is poorly printed and bent inside locket. The edges are damaged on the photo with the white showing in places. Currently talking with them to find a solution.
Solution-- confirmed faulty and Item resent without having to send item back. Mila cantes reached out to me.

1 November 2023
Unprompted review
Rated 2 out of 5 stars

Oval necklace

I ordered the oval necklace with baby information and picture. I love the idea of this necklace, but I have some issues. The material seems very cheap, and it's noisy. It reminds me of one of those free necklaces you can get with a magazine. The locket is also way too shiny, and it's quite big so it doesn't look delicate at all to wear. The price is also way too high for what you get. Sadly, I don't think I will ever wear the necklace, so it was a waste of money.

23 August 2023
Unprompted review
Rated 1 out of 5 stars

Oval locket

I bought an oval locket and I am disappointed with the quality of the product which is supposedly "gold plated" and looks like a necklace ordered from wish. I paid CHF 75.59 + CHF 25.56 for customs clearance. The price is clearly excessive and the quality of this product is more than poor. I don't know if the quality of the other products is better, but I absolutely do not recommend the oval locket.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Great contact with the seller

Great contact with the seller. Fast shipping and of course compliant product. Beautiful bracelet with engraving. It's ours. perfect gift for father's day. We recommend! ❤️

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

Beautiful jewelry, wonderful engraving, everything with attention to every detail, beautifully packed. I recommend

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelet

Beautiful bracelet. From now on, I have everything that is important to me with me. Very good workmanship and fast delivery. I would highly recommend

8 July 2023
Unprompted review

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