Miklagaardhouse 

Reply from Miklagaardhouse

May 24, 2026

Dear Ma

Thank you for taking the time to share your experience.

We are genuinely sorry to read that your experience left you with such frustration and disappointment. If a customer feels they have only received part of their order and at the same time struggles to get the clarification they need, we fully understand how that creates concern and mistrust 😔

At the same time, we would like to provide some important context for others reading this review. House of Miklagaard is a real and established business that has been operating for more than 10 years, shipping many thousands of parcels every single month to customers across Denmark and the rest of the Nordic region 🙂 We are certainly not the kind of company your review may suggest.

As this concerns an older case, the matter has naturally long since been resolved, and the outstanding part of the order would have either been delivered or otherwise fully handled. That does not change the fact that we regret if the communication at that time did not meet your expectations.

We would also like to be transparent about the fact that our Trustpilot profile unfortunately does not always reflect a fair overall picture of our company. Over an extended period, we have been subjected to coordinated harassment from a Facebook group, resulting in many hundreds of false reviews, which we have documented and submitted to Trustpilot. In addition, we have chosen as a matter of principle not to participate in Trustpilot’s paid commercial model, as several other established companies have also chosen. Unfortunately, this has contributed to a public perception that is not always fully representative.

That said, we absolutely take genuine customer experiences seriously, as honest feedback is essential for any business that wants to improve 🌿

For customers who prefer direct personal contact, we are also not just an online webshop. Our customer service team is always available via phone, chat, and email, and if preferred, it is also possible to arrange a personal visit to our physical showroom any day by appointment, where we are happy to assist face to face 😊

Kind regards,
House of Miklagaard

Reply from Miklagaardhouse

May 24, 2026

Dear Alessio,

We’re genuinely sorry to see that this was your impression, and we naturally take feedback about customer service seriously.

That said, we do need to address the overall characterization, as House of Miklagaard is a real and established company that has been operating for more than 10 years, serving customers across Denmark and the Nordic region, with many hundreds of thousands of parcels shipped over the years 🙂 One negative experience, while important to us, does not reflect the broader reality of our business.

We fully understand that if communication or a specific customer journey did not meet expectations at the time, that would naturally be frustrating 😔 No customer should feel left without clarity or support.

It is also worth noting for other readers that Trustpilot and similar review platforms do not always provide a fully representative picture of a business with such a large customer base. We have deliberately chosen not to participate in Trustpilot’s paid model — as many larger companies also choose — and we have unfortunately also experienced periods of organised harassment involving large numbers of false reviews, which has been documented 🌿

If this review relates to a specific older case, that matter has naturally long since been concluded.

We are also not just an anonymous online shop. Our customer service team is available via phone, chat, and email, and customers are always welcome to arrange a personal visit to our showroom any day by appointment if they prefer face-to-face assistance 😊

Kind regards,
House of Miklagaard

Reply from Miklagaardhouse

Apr 26, 2024

Hej Sufian

Tak for din rating her på Trustpilot. Den er vi meget glade for :-)

Mvh Adam