While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Designed and coded for the 90s. Most functionality doesn't work. "Translations" are incomplete if they work at all. Fill a questionnaire just to be told an appointment is not necessary. Just a complete waste of time.
Site is down and it takes too long to restore it. This should not happen, not for a portal where the health info of millions of people is stored. It means the site is vulnerable and not well managed. I wonder whether the data of so many patients are at risk!
confusing and useless. One day I'm able to ask doctor a question through that platform, the next day" function is not offered", and the messages I have sent are gone. Half of my documentation is gone too, with various tests, scans, and ultrasounds, I paid for all these, so why I can't access them? What If I want to move out and simply need to download my documentation? Nobody cares, and there is no way to report problems and receive effective help, it's incredibly frustrating and makes me want to give up on my health.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
