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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, most reviewers were unhappy with their experience overall. Many customers reported that products, such as earbuds and headphones, stopped working or broke within a few months of purchase, often citing issues like one earbud failing to charge or hardware breaking. Reviewers also frequently experienced poor customer service, characterized by a lack of response, automated replies, and unhelpful interactions, making it difficult to resolve product issues. Furthermore, many people were dissatisfied with the company's refund policy, stating that refunds were not offered even for faulty items, leading to frustration and financial loss. Conversely, a small portion of people felt satisfied with the product quality, praising the sound, battery life, and comfort of some earbuds and headphones, and even recommending certain products for their performance and durability.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing significant... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction,... See more

Refund

Clients share negative opinions on refund experiences, with many reporting that companies refuse or ignore... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting that representatives stop... See more

Customer service

Consumers find customer service to be negative, with many reporting that support responses sound AI-generated... See more

Reviews shaping this summary

Rated 2 out of 5 stars

These earbuds worked really well for the first 2 months however. If using an direct sunlight they can cut out, increase/decrease volume or completely shut down. Very annoying while running a half mara... See more

Rated 3 out of 5 stars

When I tried the Sonictrek QuietMix headphones, the noise cancelling worked decently in my office. However, after two hours, the ear cushions felt a bit warm. Sound quality is fine for calls and music... See more

Rated 3 out of 5 stars

When I used the Sonictrek sleep buds, they were very comfortable for side sleeping. I barely felt them in my ears. The audio is more suited to soft sounds than music, but they did help me relax at nig... See more

Rated 3 out of 5 stars

The Mifo O5 Wireless Earphones have good sound and battery life, but the touch controls take time to get used to.


Company details

  1. Electronics & Technology

Information provided by various external sources

mifo manufactures and sells high end audio accessories including the award winning O5 True Wireless earbuds with charging case


Contact info

2.2

Poor

TrustScore 2 out of 5

476 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible customer services - DON'T BUY FROM MIFO

In good faith I purchased a smart watch from Mifo. I needed a smartwatch to monitor my swimming laps. The product description on their website clearly displayed swimming as one of the smartwatch activities.

Once I opened the product and checked the product app I became concerned about whether it was suitable for swimming so I sent a message to Mifo's support team and Rex replied 'The watch is rated IP67, which means it is dustproof and water-resistant up to a depth of 1 meter for up to 30 minutes. This makes it suitable for everyday activities like washing hands or light rain exposure, but it's not designed for extended submersion or swimming'.

I contacted Mifo and requested a return label and instructions on how to get a refund as the product was not fit for purpose and they have falsely advertised it's capabilities. They have not replied now for several days. I'm so disappointed. I intend to take action and will put in a claim with Australian Competition and Consumer Commission.

I sincerely advise that people don't purchase from them. They're dodgy.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

PUBLIC WARNING NOTICE: MIFO

They have a Public Warning Notice issued in Victoria you can search 'victoria public warning mifo' Unfortunately it was too late for me: I Bought headphones, sent them back unopened - proof of delivery. Mifo refuse to reply to any emails about a refund. DO NOT BUY FROM MIFO

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Its very secure

Its very secure. I easily move through my phone app. They help me to do maximum other work. Its a best vacuum, i again order it for my family friends.

12 January 2025
Rated 1 out of 5 stars

DO NOT BUY FROM MIFO

They sell faulty products then stop replying once you return them for your refund. I would say they keep selling faulty returned products to get payments then get it sent back and stop communicating. There is a consumer affairs warning on this company. DO NOT BUY FROM THEM

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Give me my money back

On October 6, 2024, I purchased these earbuds. However, the right-hand bud ceased functioning after two months. I contacted the support team, but despite their efforts to troubleshoot and resolve the issue, they informed me that I needed to return the earbuds. I was subsequently required to cover the postage costs, which I paid via registered post.

Since then, I have engaged in a series of 23 emails with the support team, each of which has been accompanied by please accept our sincere apologies. I have been assured that they will promptly process my refund...............I'm still waiting for my refund.

While I initially placed my trust in purchasing from an Australian-based company, I now regret not thoroughly reviewing their customer reviews. Further investigations have revealed that the company has been issued a public warning from Consumer Affairs Victoria.

Stay away and do not purchase from them

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, using delaying tactics.
Ordered product, then realised, after looking at reviews, that products are poor quality. Requested cancellation and refund the next day (product had not been dispatched and payment pending) customer service team acknowledged request but needed to forward to a different dept. Kept following up for 3 days. Still no response. Product was sent and payment taken. I then arranged for a return of unused product. Customer service acknowledged receipt of product, but said it would take 14 days or longer to process credit. I raised a payment dispute with my bank and they got my money back. Avoid this company !

18 January 2025
Unprompted review
Rated 1 out of 5 stars

TUnder no circumstances purchase any goods from this companyhe goods are terrible and don't match…

The goods are terrible and don't match the descriptions and their customer service is non existent. I purchased some sleep pods from them and they arrived and didn't work properly. I have been trying to get a refund from them since Boxing day and despite returning the goods they are now not even responding to my enquiry and have not confirmed receipt of the goods. There is no phone number to contact them and all email go to the same email address with different people responding to the enquiry asking for the same information to be supplied over and over again.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Warning!

Warning!! Do not use this company!
Returned a faulty watch and I have been waiting months for my refund

4 February 2025
Unprompted review
Rated 5 out of 5 stars

After using it for two months

After using it for two months, I have seen positive results and highly recommend it to others. It makes my life easier by providing relief after long days a very reasonable price. The Neck and Shoulder Massager with Heat Therapy has greatly reduced my muscle pain and tension.

4 January 2025
Rated 5 out of 5 stars

The smart food dispenser ensures…

The smart food dispenser ensures accurate portion control food for the pets. They making it easier to maintain a healthy feeding schedule. The Walkabout iPet is a smart decision for my pet. I looking to simplify my pet care routine. I can monitor and interact with my pets remotely.

4 January 2025

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