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MiFinity Reviews 1,650

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience positive, appreciating the ease of switching between currencies and the smooth process for deposits and withdrawals, especially to bank cards. Many also highlight the quick transaction times and the helpfulness of the support team in resolving issues. However, some people were dissatisfied with the payment process, noting that winnings can take days to enter their accounts and that verification for withdrawals can be a lengthy and frustrating experience. Some reviewers also mentioned difficulties adding bank cards and issues with unresponsive customer service, leading to delays in accessing funds.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant issues with... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the ease of use, with some... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration over slow... See more

Service

Consumers find service to be ambiguous, with many praising it as excellent, good, and seamless, highlighting... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers praise the support, highlighting quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Example: online gambling withdrawal funds are a lengthy process once funds are approved the transferred to Mifinity, more time is required for Mifinity to verify. Why do I need to verify small amount,... See more

Company replied

Rated 4 out of 5 stars

Support helped me with a KYC Hold on my withdrawal. It was explained as a standard process, and the issue was resolved quickly. Very pleased with the service.

Company replied

Rated 4 out of 5 stars

Transfer time is reasonably quick to bank account. However think fees are a bit outrageous and should be reduced.

Company replied

Rated 3 out of 5 stars

I like it. It's easy too use. I'm just waiting on my verification to go through I've sent it 3 times so I'm a little worried about it. My verification went thru so 100% trust this site

Company replied


Company details

  1. Financial Institution
  2. Payment Service

About MiFinity

Written by the company

MiFinity. Your Global eWallet for Fast, Secure & Low Cost Payments

MiFinity is a global digital eWallet trusted by millions of users who want a fast, secure and flexible way to send, spend and manage their money worldwide. With support for 223 countries and over 80 integrated payment methods , MiFinity gives customers a seamless way to pay online, transfer funds internationally, and enjoy super low fees across all their daily payment needs.

Designed for simplicity and speed, the MiFinity eWallet empowers you to pay online at over 1,200 merchants , send money to friends and family, and manage multiple currencies from one intuitive app. Whether you're topping up your favourite gaming accounts, making international purchases, or sending transfers abroad, MiFinity makes every transaction quick, secure and effortless.

What Makes MiFinity Different?
• Global reach & multi currency support - Create up to nine wallets in 18 currencies and transact across over 223 countries with ease.
• Super low fees - Enjoy competitively priced transfer fees and cost effective payment options designed for everyday use.
• Over 80 payment methods - Deposit using cards, bank transfers, vouchers and many other popular global/local methods.
• Lightning fast transfers - Enjoy instant payments between eWallets and rapid international money transfers.
• Top tier security - MiFinity uses advanced anti fraud technology, biometric login, and FCA regulated standards to secure every transaction.
• User friendly app - Our redesigned mobile app offers a clean, intuitive experience with personalised offers, transaction monitoring and fast onboarding.
• We also run exciting competitions throughout the year, so we encourage customers to keep their marketing preferences enabled to receive the latest updates and opportunities to win.

Customers can also enjoy our MiRewards loyalty programme, which turns everyday eWallet activity into MiPoints that can be redeemed for cash credits and exclusive rewards. Learn more about MiRewards now.

What You Can Do With MiFinity?
• Create a free MiFinity eWallet in minutes.
• Verify your account quickly and securely in app.
• Deposit with over 80 payment methods (availability varies by region).
• Hold and manage multiple wallets in different currencies.
• Send money worldwide with low fees and fast settlement times.
• Redeem MiFinity eVouchers directly into your eWallet.
• Receive funds through a free Virtual IBAN (UK & EEA customers).
• Spend securely at your favourite online sites with MiFinity’s seamless checkout.

Our Commitment to You
MiFinity is built on reliability, transparency and trust. Our cloud native technology ensures scalability and uninterrupted service, while ongoing innovation helps us continually improve your payment experience. Whether you're managing everyday finances or sending global transfers, MiFinity gives you a smarter, safer way to move your money.

Get Started Today
Download the MiFinity App:

App Store: https://apps.apple.com/gb/app/id1440262293
Google Play: https://play.google.com/store/apps/details?id=com.mifinity

Create your free eWallet:
https://secure.mifinity.com/auth/signup


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Withdrawal has been put on hold KYC…

Withdrawal has been put on hold KYC even though my account is verified and I’ve not been asked for any documents. I also have a bank withdrawal that is stuck on “submitted” but has not moved from there. I was very happy till this point, if you can please help I’ll change my rating as I did like the app till this point. Ticket 653499

5 June 2025
Unprompted review
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Reply from MiFinity

Dear Julian, we are sorry to hear the difficulties you have experienced with us, and we sincerely apologize for any frustration this may have caused you!
Regarding your funds being place on a hold, please note that payments are placed on hold to be reviewed by our team, once the review is complete the funds are released.

Rated 1 out of 5 stars

I would recommend anybody to stay away…

I would recommend anybody to stay away from this firm, i made a payment that didnt go through with them and first of all i had to write to them because they had taken the money for this and I expected that they would just be put back to my account with fees included because it didnt go through then they couldnt take the fee right, oh I was wrong they put it into their e wallet, so I had to pay a fee to get a failed payment back, so I wrote to the service team and they where really incompetent and kept going on about you have to pay fees to do payments without understanding yeah but the payment didnt went through

6 May 2025
Unprompted review
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Reply from MiFinity

Dear Patricia, We apologize for falling short of your expectations. We take your feedback seriously and are committed to resolving this.
We were unable to locate an account with the information provided on Trustpilot, we ask that you contact us on clientservices@mifinity.com and our customer services representatives will assist you further on this matter.

Rated 1 out of 5 stars

Not good at all very bad rating

First and foremost I would like to say a big huge thank you to TRUSTPILOT . To be very honest if it wasn't for your followers websites a a lot of people would be shit out of luck and I'd be one of them and not just that like it's for free so yeah thank you once again I'm so so glad I I've found a website like this you know I'm so glad now I do check before I sign up anything or anyone because the reviews actually do meaning a lot thank you once again and I'm so so play I didn't sign up with this company

30 May 2025
Unprompted review
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Reply from MiFinity

Dear Customer,
Upon checking, there is no MiFinity Account with the details provided. If you need assistance with anything please contact clientservices@mifinity.com

Rated 1 out of 5 stars

Did not deposit to my account, money gone.

Deposited money via Revolut and showed Mifinity my receipt still they have the guts to deny my deposit stating it did not happen.

A month later money is still missing on both Mifinity and Revolut. Sent Revolut to ask for my funds but Mifinity have not even responded in the allotted timeframe.

Have only two options on GGpoker to deposit with. 1. LuxonPay, 2. Mifinity. Never had this problem with Luxon.

25 April 2025
Unprompted review
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Reply from MiFinity

Dear William,

We have checked our system and cannot locate a correspondence with the details provided. Please contact clientservices@mifinity.com with the subject TRUSTPILOT for us to assist you with this matter.

Rated 1 out of 5 stars

Constant error messages

Cant withdrawa my money due to not updating my occupation,yet ever time i try to update i get an unexpected error message,customer service not helpful,so Now my money just sits there....

27 May 2025
Unprompted review
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Reply from MiFinity

Dear Michael, we are genuinely sorry to hear of your experience. Your feedback is extremely valuable to us and we would like to rectify this issue and improve our service.
Upon checking your account, we can confirm the issue has been already solved and our team has already contacted you regarding this issue.
We also thank you for taking the time to leave your feedback and bringing this matter to our attention.

Rated 2 out of 5 stars

I wanted to Transfer Money from my…

I wanted to Transfer Money from my wallet to my Bank Account and I pay feees for that, now I dont get my Money for over 12 Hours because its „KYC Progress“ when they have 25 documenta of me.. this is very frustrating I dont enjoy using it anymore if its keeps being Like this.

23 May 2025
Unprompted review
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Reply from MiFinity

Dear Andreas, we are sorry to hear the difficulties you have experienced with us, and we sincerely apologize for any frustration this may have caused you! Please note your experience matters to us and we would like to rectify this matter.
Regarding your funds being place on a hold, Please note that payments are placed on hold to be reviewed by our team, once the review is complete the funds are released.

Rated 1 out of 5 stars

Cant withdraw, unbelievable, terrible…

I withdrew winnings from skycrown casino cause That was the only way I could withdraw, and now infinity will not let me withdraw my money.
As other reviews say always an error message And they don't give you a straight answer. Unbelievable

20 May 2025
Unprompted review
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Reply from MiFinity

Dear Paul, your feedback is appreciated and we would like to address this issue promptly.
We were unable to locate an account with the information provided on Trustpilot, we ask that you contact us on clientservices@mifinity.com and our customer services representatives will assist you further on this matter.

Rated 1 out of 5 stars

Never get my money

After I make my first withdrawal my money never come to my bank account.
After 10 days no reply from costumer service. Avoid them if you don't want to lost your money.

10 May 2025
Unprompted review
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Reply from MiFinity

Dear Johni,

We apologize for the delay in response. We were unable to locate a correspondence with the information provided. Can you kindly email clientservices@mifinity.com with the subject TRUSTPILOT for assistance.

Rated 5 out of 5 stars

Im so Happy

Since I opened Mifinity Account Im so Happy, I don't have any money issue, Customer Service is also great and they do quick response by e-mail.

Few times I received some loyalty Vouchers.

Just I can't still add any of my bank Cards to be linked.

17 May 2025
Unprompted review
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Reply from MiFinity

Dear Piotr,

Thank you for your feedback and review!

Our team truly appreciates it!

Rated 5 out of 5 stars

Transfer money to my bank acuont is…

Transfer money to my bank acuont is like a second. Fast transfer. And the customer is verrrry kindly.
Recommendations wallet
No. 1

16 May 2025
Unprompted review
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Reply from MiFinity

Dear Khanh,
Our team are thrilled to have read your 5 star review! We hope you continue to enjoy using our services.

Rated 1 out of 5 stars

They're not serious

They're not serious, don't use this app anymore, I've already taken the authorities to solve my situation, they always asked for proof of transaction and I sent it, and then they asked for a bank statement, I had to drive to the bank about that unnecessarily, because supposedly they have excuses, they want to keep money, you thiefs, DON'T USE THIS APP.

Since Friday, I need my money to pay bills, it's a shame.!

29 April 2025
Unprompted review
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Reply from MiFinity

Dear Keny,

We have located your correspondence with our team.

Unfortunately the payment was delayed as we required further documentation, which was requested on the 28/4/25. This was provided by you on the 29th and the funds were immediately sent for processing.

Please note Withdrawals are processed within 24 hours on our side, and then times vary from instant to 1-3 working days.

Rated 1 out of 5 stars

They ask for source of wealth thru…

They ask for source of wealth thru unsecure email, just show how phatetic and amateur they are. No wise person will send such documents as email to some random email. You better use Revolut or other means.

22 April 2025
Unprompted review
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Reply from MiFinity

Dear Customer,

Please note, our email clientservices@mifinity.com , is thoroughly secure and monitored by our IT department consistently.

See the below link on our public site advising on documents our team are required to ask for in line with AML regulations.
https://support.mifinity.com/hc/en-gb/articles/4407904603665-How-do-I-verify-my-account

Rated 2 out of 5 stars

It is not possible to withdraw money.

Hello. Until April 17, all was okay. I have used Mifinity for many years without problems. My account is fully verified. On April 17, I received winnings from a casino. When trying to withdraw money to my bank, I received an error message: "Your cumulative transaction limit has been reached. Please contact customer service." I immediately contacted them, and until now, there has been no response. My money is frozen; the account shows no information about any limits.

17 April 2025
Unprompted review
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Reply from MiFinity

Dear Oleg,

We apologize for any inconvenience caused.

Upon checking your correspondence with our team, we can confirm your limit was increased within 24 hours of receiving your request. If you need any further assistance please contact clientservices@mifinity.com

Rated 1 out of 5 stars

It is a scam

It is a scam. I loaded the money for some testing and not able to withdraw the same. I have entered correct code multiple times already to verify the card yet card verification fails every time.

I downloaded the card statement from Revolut app and used the code to verify the card on mifinity app. The code is not working. I sent my statement and code also to mifinity team but still every time I receive the same response that verify the card using code.

The code is 9698 and I have tried 10 times already to verify the card.

Their customer support team is completely useless.

Going to raise a dispute for this with my financial institution.

29 March 2025
Unprompted review
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Reply from MiFinity

Dear Parinita ,

Please note, if you are trying to verify a Revolut card, in order to access the correct 4-digit code to complete the process you need to download your card statement through the Revolut app or desktop option.

If you require any further assistance, please contact cleintservices@mifinity.com for assistance.

Rated 1 out of 5 stars

pure scam scam scam

pure scam scam scam , stay away from this estonian company , all they want is to take your money , they even take money from your cards without your permission , protect yourselves

9 April 2025
Unprompted review
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Reply from MiFinity

Dear Yvonne,

As advised by our customer service team, you were unable to deposit via your card as this failed on your Card providers side. We advise you to contact your Bank for further information. If you require further assistance please contact clientservices@mifinity.com

Rated 1 out of 5 stars

Withdraw not received from last 4days…

Withdraw not received from last 4days after being processed from your end.
There is no information regarding my withdrawal request.
I have waited the timeline you provide for the funds to reflect in my bank account yet it's not received.
I have mailed mifinity customer service multiple times yet there is no clear answer about my funds.

14 April 2025
Unprompted review
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Reply from MiFinity

Dear Customer,

Please note withdrawals are processed within 24 hours on our side, but it can take up to 3 – 5 working days as this is dependent on the bank’s response times when they apply the funds to the account

We were unable to locate an account or correspondence with our team from the information provided. We ask that you contact us on clientservices@mifinity.com and our customer services representatives will assist you further on this matter.

Rated 1 out of 5 stars

“MiFinity falsely claimed they…

“MiFinity falsely claimed they reactivated my account and gave 24 hours to withdraw my funds, but the account remains locked. My $57 is still inaccessible since Jan 2023. Support refuses to help. I’ve filed complaints with the MFSA and FCA.

11 April 2025
Unprompted review
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Reply from MiFinity

Dear Hasiya,
We appreciate you bringing this to our attention.
We have located your communication with our Support team, and we can confirm the issue is now resolved.
We apologized for the inconvenience caused.

Rated 4 out of 5 stars

This is aint my final verdict . Im still exploring

Well , seems that fee is fixd acctually ,dunno what happend then,. but ,yh fee is 1.75€, whetere you payout 10€ , 20€, 30 € .. ,whats acctually nice ..
Ok so payout was completed in 12h tho its first transaction so it might be a reason ,. Hopefully further on would go hop-cap same speed as they come in😅
So far it seem promising..

9 April 2025
Unprompted review
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Reply from MiFinity

Dear Petar, I am sorry to learn you have had a negative experience while withdrawing your funds.
I appreciate you taking the time to share your feedback with us. Your input matters to us.
To gain a better understanding of our transparent Fees, please view our site https://www.mifinity.com/en/fees/
Please contact us via clientservices@mifinity.com and we will be happy to assist you with any issue or questions you may have!

Rated 1 out of 5 stars

Mifinity is a scam

Mifinity is a scam, stay as far away from them as possible, I have been trying to withdraw my money using my “verified bank card” however I keep getting the error message that my card need to be verify to withdraw money eventhough it’s showing that my card is verified on my account. I have been emailing them with regard to the issue but to no response.

25 March 2025
Unprompted review
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Reply from MiFinity

Dear Jervaine,
We're sorry to hear about your experience, and we understand your frustration.
We apologize for any issues you faced when trying to verify your card. In order to withdraw to your card, you must first verify all cards used to fund your MiFinity account. Please access our website via the following link to see How to Add and verify a card: https://support.mifinity.com/hc/en-gb/articles/4407912132113-Verifying-your-Credit-Debit-Cards-
If you need any additional support, please don't hesitate to contact us on clientservices@mifinity.com and we will be happy to help you further.

Rated 4 out of 5 stars

Great payment provider

Great payment provider for international use. Only thing I dislike is the fact that your account can get blocked when you send out 2-3 confirmation text messages. Took Mifinity 3 days to unlock my account - Amy did however help me out perfectly. So customer service was very good!

27 March 2025
Unprompted review
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Reply from MiFinity

Thank you for taking the time to review our services on Trustpilot. We are delighted to receive your feedback. We apologize for the delay in response, please note our operating hours are 9am-5pm BST Monday-Friday. Due to one of our many security features, if your incorrectly enter or request your codes, your account will be locked to ensure it is the account holder accessing the account. This is one of the feature that make our E-Wallet secure.

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