You had the item I wanted, The item arrived in perfect condition, the box was not beaten up although that wouldn't be Microbrand's fault if it was. The package arrived as fast as could be expected si... See more
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Once payment was made online I received automated confirmation and watch was shipped within 48 hours. They sent this watches from Japan and Japan post is swift received watch within 3-4 days. Tracking... See more
Draken Kalahari. Amazingly fast delivery from MBS’s Japanese stockpile, even in ithe Coronavirus environment. Watch was perfect. My only complaint is that the watch runs about 22 sec/ day fast - with... See more
Company replied
Extremely Pleased: I ordered an Ocean Crawler Core Diver GMT, black and white, with stainless mesh bracelet. It shipped from Osaka, Japan within a few days, but got held up in US Customs (in Kentucky... See more
Company details
Information provided by various external sources
The Microbrand Store™ offers a carefully curated list of high quality microbrand watches for the discerning collector, with discount pricing for some truly great savings. Many of our microbrand watches are limited editions, and are only available in small quantities, featuring high quality components such as Swiss mechanical movements and sapphire glass. Looking for a meteorite dial or a watch from a hot micro-brand that you missed on Kickstarter? You've come to the right place! We offer free shipping on all watch orders. As an authorized dealer for all of the microbrand watches we carry, you get both the manufacturer's warranty (when available) just as if you bought the watch from them, plus in addition, our own supplemental warranty coverage.
Contact info
1037 NE 65th Street # 80116, 98115, Seattle, United States
- microbrand.store
4.7
Excellent
307 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fast response and provide helpful…
Fast response and provide helpful information when needed.
22 February 2021
Excellent & helpful online store for great deals on Microbrands
I have known about this site since exploring for watches over lockdown in 2019. I was looking over the site this weekend and saw the usual chat window pop up. So I asked a Q and got an immediate response. I was surprised as it was Saturday lunchtime in the UK. It turns out I was chatting to the owner, Neil. We ended up talking watches (and roots as we both hail from Essex). He didn't rush me and was extremely helpful, telling me about makes and models and showing me some upcoming releases as well as new releases. I had only visited the site to buy one particular limited edition diver watch and needed up buying 3 watches! There was no upselling. It was simply that Neil was so helpful and informative that I realised I loved what he showed me and they were at a very fair price. And one of them was exclusive to the store. It was a pleasure dealing with the Microbrand store and now I can't wait for my watches to arrive. I would thoroughly recommend for the choices, prices and service!
21 February 2021
Unprompted review
Waldhoff Ultramatic - Diamond Silver
Ordered Nov 1, 2020 and received on yesterday Nov 11, 2020.. UPS is not updating their site quickly, which being I asked to seller, he feedback me without hesitate. Totally acceptable. Yesterday paid the import tax for having it, and the product, it's a pleasant pleasure to have. Wearing it, give me a bit of motivation just looking at it, inspiring. Thank you seller!!
12 November 2020
Unprompted review
These guys are great!
These guys are great!! My son absolutely loves the watch I ordered. It arrived just in time for his birthday which was unbelievable considering all the delays with the pandemic. And a great handwritten note from Neil was especially appreciated. My new go to for all watch needs!!
1 November 2020
Unprompted review
Recently purchased a Boldr Odyssey from…
Recently purchased a Boldr Odyssey from these guys, The watch arrived safe sound and exactly as described, the watch is amazing the service was amazing, I am extremely happy and wouldn't hesitate to recommend the Microbrand Store 👍😊
10 June 2020
Unprompted review
Waldhoff Ultramatic
I ordered the Waldhoff Ultramatic diamond silver. I received the watch today, just under two weeks after I ordered it. Considering the restrictions around the pandemic, this was pretty good going.
The watch itself is stunning, and was bought to celebrate a recent achievement. I'm very pleased with it. A handwritten note from Neil, the owner, regarding the accuracy of the watch was a nice, personal touch.
Ordering to the UK, from Japan, meant there were import duties and handling fees. This was made clear on the Microbrand website, so I was expecting it. When all was said and done, I still made a decent saving on buying direct from the manufacturer.
I would certainly use the Microbrand store again.
5 June 2020
Unprompted review
Great Service, Lovely Watch. Totally happy.
I ordered the Melbourne Portsea Calendar watch from this store after a couple of online conversations. they despatched the watch the very next day and I was sent the tracking info. The watch took 6-days to get from Japan to my local delivery office in the UK. Considering the current restrictions for the Corona Virus problems, it was a super fast delivery. I had to pay the local VAT and Customs charges (unavoidable as this is an import).
There was a hand written thank you note plus four Japanese beer coasters in the box. A nice touch.
It is a beautifully designed watch.The contrast of blue hands on the white ceramic face is just amazing. I am very happy with the watch, the communications and the service.
Totally recommend the Microbrand Store.
1 June 2020
Unprompted review
Reply from The Microbrand Store
Hi Thomas,
We're really happy you like your new watch. Thank you too for contacting us via the online chat on our web site to let us know how much you liked it. It really makes our day whenever we hear back from customers who are enjoying their new timepieces.
Best Wishes,
Everyone at The Microbrand Store.
Recently bought a watch from The…
Recently bought a watch from The Microbrand Store, there was a short delay in dispatching the watch due to reasons beyond their control, but I was always keep fully updated and offered options to what had been agreed regards shipping.
A great buying experience and I wouldn't hesitate to use them again or recommend them to others!
Simon.
21 May 2020
Unprompted review
Zelos Abyss 3 Steel Teal
The watch arrived. I love the watch, It came with all the paperwork and warranty card and
The note from The Microbrand Store said that the watch been tested. The watch as described on the website. Thank you for
Clarification about covid 19 that may affects shipping process. With good service from The Microbrand Store, I will be comeback in the near future for more watches, to add to my collection. Thank you very much, have a nice day.
30 April 2020
Unprompted review
Reply from The Microbrand Store
Hi. You placed the order on the 15th and, taking into account the different time zone, we did inspect, test, package and ship your order to you via an express airmail service, so it was on the way to you the very same day! From following the tracking, we see it was delayed at an airport while en route to you, which is now becoming more common due to COVID-19 restrictions and far fewer flights. Over the last few days updates have shown it arriving at your regional hub, entering and clearing customs, so it should be with you shortly we hope. When it arrives, we hope that you will enjoy it and wear it in good health. Given that we shipped incredibly quickly to you, and we are not to blame for these worldwide COVID19 shipping delays which are affecting everyone these days, we hope that you will reconsider your 3 star rating since we feel that doesn't reflect on our service fairly, and is more a reflection of the worldwide impact of the COVID-19 pandemic. Many thanks in advance for your kind consideration.
Reply from The Microbrand Store
Hi Patrick,
Your back-ordered watch was shipped to you ahead of the original estimate shown in the product listing where you placed your order, so it was shipped earlier than expected. When you kindly asked about that via our web site, our staff responded quickly, within a few hours, to let you know the status.
We also emailed a tracking link at the time of shipping so you can follow the progress of your delivery, as we do with all of our orders. We're not sure what you mean by "mailing code did not work", since you've never contacted us about that or to let us know you have not received the watch. However, the tracking link we emailed to you from the store does work, and we've used that to check on the progress of the delivery for you just now, after reading your comment here.
The tracking is showing that your package is delayed on route. Before COVID-19, our packages would typically be delivered within 4 business days to most addresses worldwide. However, delays are now more and more common during shipping and unfortunately there is nothing we can do about that. The number of flights have been reduced by over 80%, staffing is an issue with some regional centers closed or staff out, and the quantity of packages shipped via express airmail services has drastically increased due to folks social distancing and staying at home as much as possible, and needing supplies that are hard to find.
Given that we shipped ahead of schedule, responded to you in a timely manner when you contacted us via our web site, you've not tried contacting us to inquire further since, and that your shipment is delayed en route through no fault of ours, and is delayed as a result of this emergency situation in common with a great many other shipments, we hope that you would consider this one star review which we feel under the circumstances, is rather unfair.
We hope that your watch arrives soon. Please stay safe and wear it in good health.
Best Wishes,
The Microbrand Store Team.
Excellent service and pricing!!!
27 April 2020
Unprompted review
Excellent customer service
20 April 2020
Unprompted review
Draken Kalahari
Draken Kalahari. Amazingly fast delivery from MBS’s Japanese stockpile, even in ithe Coronavirus environment. Watch was perfect. My only complaint is that the watch runs about 22 sec/ day fast - within Seiko’s factory parameters, but it would have been nice if someone had regulated the watch a bit. Will buy from MBS again.
11 April 2020
Unprompted review
Reply from The Microbrand Store
Hi Tom,
We're very glad you like your new timepiece, and appreciate your kind review!
All of our watches are both inspected and tested right before shipping. (Something we've not seen at any other watch store.) We pulled our logs for Kalahari serial # 150, which we think is the timepiece you're alluding to. On our timegrapher, this was running at an average accuracy of +9 seconds per day immediately before packaging and shipping. Mileage will vary as speeds will vary depending on the position of the movement, (dial up, crown up, crown down, etc.) and power reserve, among other factors.
Although it is not very common for microbrands, a number of our watches are regulated, and we call that out specifically in the product descriptions. If you purchase another watch from us in future and would like it regulated, please let us know in advance and we'd be glad to discuss options. We could refer you to a service center close to you or can send off a purchased watch to our own watchmaker.
Please wear your watch in good health.
Best Wishes,
The Microbrand Store Team.
Incredible, Prompt, Eager people here
Incredible personalized customer service. I felt a little like I was a being a pain but was met with prompt answers to questions, links showcasing watches that fit my taste and requests of materials, etc. EVERY TIME. Not once did they seem put off by my questions, even after the 10th email and beyond I was met with care, passion, and knowledge. I have had the best watch buying experience period from these people. They have earned a loyal customer here. I recommend anyone looking for their next watch from a massive list of microbrands to at least reach out to these people before you make any purchase.
2 April 2020
Unprompted review
Has a very nice selection of micro…
Has a very nice selection of micro brand watches at fair prices. Shipment was prompt with a good delivery.
23 March 2020
Unprompted review
Good Experience
Good speedy replies to questions, quick shipping, and product arrived with no issues.
Great!
16 March 2020
Unprompted review
Very good price...excellent shipping
12 March 2020
Unprompted review
Reply from The Microbrand Store
Dear Sir,
We hope you'll consider revising your review as you never asked us for our phone number, which we'd have been happy to share if you asked, and we also print/write our US phone number on the shipping label for the package you received from us, just in case the shipping agent has questions or you do regarding a delivery, so you do have that information.
FYI we do provide a number of ways to get in touch with us online including a real-time chat system on our web site which is preferred since most of our customers are in a different time zone, email for when we're not online, and a form on our site you can fill in if you prefer not to use email. We also chat to many customers using Facebook Messenger and on various social media systems, and reviewers here have frequently commented on our timely responses and personal service via all of these media.
We really appreciate that you chose to purchase your watch through our store and very much hope that you enjoy wearing it.
Best Wishes,
The Microbrand Store Team.
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