Michaels Property Consultants Reviews 

347
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, friendly, and thoroughly knowledgeable during property viewings and sales. Consumers note that agents consistently go above and beyond to answer questions promptly and provide seamless support throughout the entire moving process. Some people also felt that the customer service team provided outstanding communication and kept everyone thoroughly updated during difficult moments. Reviewers highlight the impressive response times and swift replies to emails and inquiries, making ongoing communication completely effortless. People truly appreciate the smooth user experience and unwavering dedication, ensuring property transactions are managed stress-free from start to finish.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional professionalism, helpfulness,... See more

Service

People report positive experiences with service, noting that staff members are consistently friendly,... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers felt consistently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the team ensures a... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting that emails are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaels handled the sale of both our property and the property that we purchased. Whilst unusual, this turned out to be the perfect decision in what was became, due to outside factors, a protracted... See more

Rated 5 out of 5 stars

Thank you Kieran Great support throughout the visit. He answered every question immediately. If he didn’t know the answer to some of our more obscure questions, he found out so we left the property... See more

Rated 5 out of 5 stars

I cannot fault this Estate Agent. The service I received from the outset was first class. They keep you updated weekly throughout the process and worked tirelessly to ensure my property completed qu... See more

Rated 5 out of 5 stars

I cannot recommend this estate agent enough, from the very first meeting with Lee to closing out with Nikki the whole team has been outstanding in many ways. The care, patience and understanding in se... See more


Company details

  1. Real Estate Agency
  2. Commercial Agent
  3. Mortgage Broker
  4. Real Estate Rental Agency

Written by the company

At Michaels we pride ourselves in being different. We don’t practice as ‘stereotypical’ estate agents; talking at people and hard selling – We listen to our clients. Every customer is different, has their own needs and timescales and we are dedicated to putting these first. With over 30 years combined experience in property, we have developed extensive knowledge of the local area and we are able to give our customers genuine, professional advice at all times , whether they’re buying or selling. We provide advice on what people really want to know, whether it be regarding schools, local amenities or even where to eat. We also offer a private service to investment buyers, assisting them in making the best decisions in building their portfolios. Michaels understand that a person’s home is their castle and is more than likely to be their biggest financial asset, so we use comprehensive market research combined with the highest quality of marketing to ensure that we achieve the best price possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(347)

158 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Support for First-Time Buyers

Lee Francis and Jo Davy were outstanding from start to finish. As first-time buyers, my partner and I were quite cautious after a previous negative experience with a mainstream estate agent. However, Lee completely changed that for us. He supported us every step of the way, kept us fully informed throughout, and gave us real confidence in securing our first home.

We managed to exchange and complete in under two months, thanks not only to Lee and Jo’s dedication but also to the excellent solicitors recommended by Michaels.

Overall, it was a fantastic experience. We wouldn’t hesitate to return to the team in the future if we decide to move or sell.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Bought my first property, Jo is a gem!

Bought my first property with Michaels. The process was smooth, well explained and Jo was an absolute gem! She kept me up to date with every part of the process. Nothing seemed too much for her, a very reliable & lovely woman!

Can't recommend Michaels enough.

Thank you 😊

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Jo Davy has been great

Jo Davy has been an absolute pleasure to work with. She is a very driven individual, extremely professional and hard working, responding rapidly, comprehensively and kindly. I have had a number of queries for the Sellers, both before and after purchase and she has been instrumental in obtaining answers efficiently.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant team - would highly recommend

Michaels have made made the stressful experience of selling a house as pain free as possible! All the team have been a pleasure to deal with and highly efficient and I’d have no hesitation in recommending above other agents. Particular thanks to Ollie and Lee throughout the marketing stages and Jo for her efficiency in pushing the sale through to exchange in under 8 weeks.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service with a personal touch

We have nothing but great things to say about Michaels in Braintree with regards to the sale of our family home. From the minute they came round to get measurements to the day we handed over the keys. Excellent service from Patrick, Gemma, Charlotte and Kelan. Great communication with us, the solicitors and within their team. We would thoroughly recommend.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with Kyle

I had a really positive experience with Michaels Property in Essex. From the beginning of the process right through to securing my new home, everything was handled professionally and smoothly.

Kyle was especially supportive throughout the entire process. He was always responsive, easy to reach, and very helpful whenever I had questions or needed clarification on anything. Moving can be stressful, but Kyle made the experience much easier by keeping me informed and making sure everything progressed as smoothly as possible.

I really appreciated his professionalism, patience, and willingness to help at every stage. It genuinely felt like he cared about making the process straightforward for me.

Overall, I’m very happy with the service I received from Michaels Property and would definitely recommend them to anyone looking for a property. A big thank you to Kyle for all his support and assistance.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Me and my partner have just began renting a property through Michaels and they have been professional and brilliant throughout! We have had negative experiences with other estate agents in the area - we felt other agencies in the area lacked communication and did not take us seriously, but Michael’s were fabulous throughout. We went in to request a viewing and 2 weeks later, we moved into the property! A special shout out goes to Kyle - he was so professional and helpful throughout, answering any questions we had and was readily available when we needed him. I genuinely cannot recommend Michael’s enough - they were perfect from start to finish and have been so helpful.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Recently completed on my purchase

Recently completed on my purchase, The staff were very supportive along the way and showed tremendous professionalism, finding answer for any questions i had or issues that arose.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Successful letting

Just dealt with Kyle and the team at Michaels Property Consultants to rent out our property in Wivenhoe. Very professional service from start to finish. Kyle was extremely responsive (even out of hours which was not expected) and sourced us great tenants who have just moved in. Very impressed with the process which was efficient and straightforward. Will definitely be using again.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Property Purchase

I had the pleasure of purchasing a property from Michael’s in 2025/26! Nikki and the team were great and kept in communication with me throughout the process! Would highly recommend this estate agency to anyone who is looking to buy in the area :)

27 February 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish Micheals have been…

From start to finish Micheals have been amazing, every question I’ve had they have found an answer for me! Nikki has been an absolute superstar getting us through the sale of our property that otherwise due to 3rd parties has been complete hell. Nikki went above and beyond for us and we are so grateful, with her help we finally got there!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Kyle Hockley was excellent in helping…

Kyle Hockley was excellent in helping us let our property at 60 Rawstorn Road. He was proactive, communicative and very attentive throughout the entire process. He kept everything moving efficiently and made what can sometimes be a stressful experience feel straightforward and well managed. We’re very pleased with the outcome and would happily recommend Kyle and the team at Michaels Property.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great viewing

Kieran was super-polite, friendly and professional. Made me feel very comfortable during the viewing process, letting me take my time but offering information as needed.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Faultless…

From start to finish the whole process was professional and stress free.
Emails replied to very quickly indeed and we were kept up to date with progress without the need to call and chase.
Exactly how it should be.
No complaints and will use again.
Would highly recommend.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Max was an absolute superstar after a…

Max was an absolute superstar after a call to the office asking to view a bungalow today as we were in the area. He went above & beyond to work with our timeframe. During the viewings he was professional, friendly & informative. On hearing our requirements Max also took us onto a further property. Great service, would recommend, thank you from Pam & Dawn

20 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look