miccostumes Reviews 

Reply from miccostumes

Feb 5, 2026

Dear Jasmine Cook,
We sincerely apologize for the experience you encountered with your early January order, including the issues with the tracking number and the status showing as delivered when the item was not received. This falls far below our service standards, and we are taking immediate action.
We have initiated a full investigation into the shipping and logistics processes for your specific order. This includes verifying the validity of the tracking number, reviewing our warehouse dispatch records, and auditing all related internal steps. We are committed to providing you with a fair and transparent resolution based on our findings as soon as possible.
To best protect your interests, we kindly ask that you retain all order confirmations and shipping information screenshots. For the fastest assistance, please contact our dedicated customer service team directly through our official website. We value your trust and are prioritizing the resolution of your case.
Sincerely,
Miccostumes

Reply from miccostumes

Feb 4, 2026

Dear Customer,
Thank you for your feedback. We completely understand your disappointment and sincerely apologize for any inconvenience caused by our current size limitations. Our current size range—primarily S-XL with some styles available in plus sizes—may not adequately meet the needs of all customers. We deeply aplogize for this.
Your opinion is extremely important to us, and we have documented it to share with our product team as key input for future improvements to our product line and size expansion. To better assist you as quickly as possible, we would like to understand your needs more specifically:

1.The style or order number you are interested in (if applicable);
2.Your specific body measurements (such as bust, waist, and hip measurements);
3.The styles you have previously tried or your general style preferences.

Based on this information, we will: Check our current inventory for sizes or cuts that may better suit you; Recommend similar styles currently available in plus sizes; Or explore other suitable solutions.
If you are willing to give us an opportunity to assist you, please feel free to contact us through our customer service channels at any time.
We look forward to your reply.
Sincerely,
Miccostumes

Reply from miccostumes

Feb 2, 2026

Dear Eddie Hunt,
We would like to extend our sincerest apologies for the serious inconvenience and unpleasant experience you have encountered with this order. Regarding the delayed shipment of your expedited order, the failure to deliver within the estimated timeframe, and the request for sensitive personal information without prior explanation, we will launch an investigation immediately.
Please be assured that it is never our intention to deceive or inconvenience customers in any way. The request you mentioned—to send photos of your credit card and driver’s license to an unsecured email address—is not part of our official procedure and does not comply with payment security standards. We suspect this may have been caused by one of the following unusual circumstances:

1.Your order information or contact channel may have been misused by a third party;
2.The email you received may involve imitation or fraudulent activity.

To protect your rights and account security, we strongly advise you not to send photos of identification documents or credit cards via email. If you have already done so, please immediately notify your card-issuing bank and consider updating your payment information. Please also retain the relevant email content to assist us in tracing its origin.
Regarding your order, we will proactively contact you to understand the situation and provide the best possible solution based on the actual circumstances, such as a direct refund, priority reprocessing of your order, or a security review.
If you are willing to give us an opportunity to make things right, we will fully cooperate and remain committed to providing you with a secure and transparent shopping experience, ensuring that similar incidents do not occur again.
Thank you for taking the time to share your feedback. Please feel free to contact us at any time.
Wishing you all the best,
Miccostumes