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micasia.fr Reviews 80

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TrustScore 2 out of 5

2.1

Decoration and Interior Design Store
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Company details

  1. Decoration and Interior Design Store

About micasia.fr

Written by the company

micasia.fr

Nous réalisons l'intérieur de vos rêves


Nos spécialistes créent des produits innovants et des collections avec un style unique et une vaste gamme de motifs.

FAQ et Contact

www.micasia.fr/contact

Retractation et reclamation

www.micasia.fr/retractation-reclamation

Conditions de paiement

Vous disposez des possibilités de paiement suivantes :

  • Virement bancaire / paiement à l'avance par virement
  • Paiement par PayPal
  • Le paiement par carte de crédit s'effectue via Paypal ( pas besoin de compte PayPal)
  • Paiement par Amazon Pay


Garantie

Si un article est endommagé ou défectueux, vous pouvez nous envoyer une réclamation. Pour cela, nous avons besoin de votre aide :

  • Veuillez nous envoyer une brève description de la nature du défaut.
  • Pour documenter le défaut, merci d'ajouter de 4 à 5 photos à votre description.
  • Le défaut doit être clairement visible sur au moins une photo.
  • En cas de dommage pendant le transport, nous avons encore besoin de photos du paquet.
  • En cas de problème d'adhérence d'un produit, nous te prions de nous indiquer sur quel type de support il a été collé.
  • Veuillez envoyer les photos par e-mail à: info@micasia.fr


    • Retour des marchandises

    Si vous n'êtes pas satisfait du produit, veuillez d'abord contacter notre équipe de service client de micasia par e-mail à: info@micasia.fr

    RETOUR micasia.fr
    Apalis Home GmbH
    Freiberger Strasse 69-71
    - Innenhof -
    01159 Dresde
    Allemagne

    Remboursement

    Dès que nous avons reçu votre réclamation/rétractation, le processus de remboursement démarre. Le retour est enregistré et le remboursement est validé. Cela se fait dans les 14 jours suivant la réception du retour.

    Indicateur légal d'éditeur

    Apalis Home GmbH
    représenté par le directeur : Michael Krieger, Axel Mausolf

Contact info

2.1

Poor

TrustScore 2 out of 5

80 reviews

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Rated 1 out of 5 stars

DO NOT USE

TERRIBLE experience. I ordered vinyl flooring for a kitchen. The flooring was very different from the photos shown on their site and very bad quality.Delivery took a long time because they said they did not have enough staff!! I paid 250 euros. I ordered on their French website in French but in fact this company is based in Germany. When I tried to return the article I was told I must pay for the return. returns are to Germany not France. I also had to email several times to even find out how I could return the article and the address I must send to. I paid 22 euros to return the article but then it was returned to back to me. I contacted the company again to ask why I had received the article back again and I asked for a returns label this time because I have already paid at my own cost to return. I received an email to say no refund until this article is returned and that by making an order I agreed to their terms and conditions.I have already returned the article once at my own cost!!
Are terms and conditions to sell in French on a French website when in fact you are in Germany? Should you be clear and honest about this, especially for returns?
Are terms and conditions to put photos on your site which do not represent the product that I received.
Are terms and conditions when I have paid to return the article yet it has come back to me again?
No customer service at all, do you not care about your customers or your reputation as a company?

6 October 2025
Unprompted review
Show reviews in all languages. (80 reviews)

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