Scammy company that should not be allowed to operate in EU. Charging 57$ on a 115 eur item for return, and this doesn’t include shipping costs back?! Hello - that’s illegal here - if I am about to pay... See more
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I am actually upset with myself for not checking reviews before ordering, something I usually always do. I now see that I should never had ordered from Miansai. I ordered two rings, sizes on... See more
I bought a Crew Rope Bracelet, Matte Silver (101-0222-010) 2 year ago and and it's already completely broken. The cord has detached from the clasp and the bracelet can't be used anymore. This... See more
Company replied
Paid extra for fast shopping and it came way later. Update/response: I honestly didn’t expect my comment to be taken with seriousness. I appreciate the course of action in refunding the shipping. One... See more
Company replied
Company details
About Miansai
Written by the company
At Miansai, true craftsmanship is at the heart of everything we create. Since 2008, each piece is handcrafted by artisans with decades of experience, using only the finest materials—sterling silver, gold, premium leather, maritime-grade nylon rope, and precious stones. This careful selection and attention to detail ensure that every Miansai creation is more than just an accessory; it is a testament to our commitment to elevated design and refined craftsmanship.
Our process begins with an idea, brought to life in our Miami design studio, where innovation meets timeless elegance. We don’t just follow the trends—we set them, transforming raw materials into pieces that carry the authenticity and integrity of our brand. In a world of fleeting styles, our creations stand apart, designed to endure and resonate with those who appreciate the essence of true craftsmanship.
Contact info
1800 N. Miami Ave, 33136, Miami, United States
- info@miansai.com
- miansai.com
2.7
Poor
89 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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The product was delivered to the wrong address.
The product was delivered to the wrong address and have emailed the PR Team about it but have not received a reply.
9 February 2025
Reply from Miansai
Thank you for bringing this to our attention—we sincerely apologize for the experience you’ve had. We understand how frustrating this must be and appreciate your patience. We’ve shared your feedback with our marketing team, and we are actively working with the third-party carrier to investigate the situation and locate your package. Someone from our team will follow up with you directly as soon as we have an update.
Pendant arrived badly scratched - perhaps used?
Pendant arrived badly scratched. So much so that it looked used. Now the necklace is sold out so I can’t replace it with a non-defective one. I will be returning for a refund.
Packaging should be improved by keeping pendants in protective small plastic bags rather than loose so they can become scratched.
7 February 2025
Reply from Miansai
We're truly sorry to hear about your experience—this is far from the quality and service we strive for. It’s disappointing that your pendant arrived in such condition, and we understand your frustration, especially with the item now being sold out. We appreciate your feedback on packaging and will certainly take it into account. Our team will be reaching out to you directly to find a way to make this right.
Deceiving Practices
Close to 3 months, being deceiving as to why they aren't able to deliver the order placed
They gave the same excuse 5 times in a row:
It seems that we did not properly anticipate the popularity of the " ". that you ordered.
We expect that this item will be back in stock around ""
Terrible Customer Service, difficult to be reached, IG no response, and with email/ customer support route Computer generated answers, without even reading what you wrote to them.
You buy and they they push you to cancel, stringing you along
6 February 2025
Unprompted review
Reply from Miansai
We sincerely regret the frustration and disappointment you've experienced—this is not the experience we want for our customers. We recognize that both the delay and the difficulty in reaching a real person added to your frustration, and we’ve taken steps to ensure this doesn’t happen again. While most of our orders ship quickly, unforeseen issues can occasionally arise, and we apologize for being unable to fulfill yours. Our team will be reaching out to you directly to make this right.
Awesome packaging and very solid jewlery
5 February 2025
Reply from Miansai
Thank you, we appreciate it!
The whole interaction ( website
The whole interaction ( website, shopping, payment, shipping, packaging, delivery time and product) was great! Will be making future purchases.
29 January 2025
Reply from Miansai
Thanks!
Reply from Miansai
Thank you!
Product was nice and shipped quick but…
Product was nice and shipped quick but he clasp broke within two weeks
22 January 2025
Reply from Miansai
We're sorry to hear about the issue with your clasp. We take quality seriously and want to make this right for you. You can visit returns.miansai.com to exchange or return your product within 30 days, and we also offer a 1-year warranty that covers repairs and replacements.
I ordered a bracelet Dec 18th and I…
I ordered a bracelet Dec 18th and I still don’t have it. Customer service is horrible. Wont answer my emails. Going to open a dispute with my cc company.
18 December 2024
Unprompted review
Reply from Miansai
We're very sorry for the delay and the frustration with our customer service response. An issue with our support system prevented some tickets from reaching our team, and we’ve worked with our software provider to resolve it. Most orders ship within one business day, but unfortunately, an unexpected issue delayed your bracelet. We understand how disappointing this is and want to make it right. Our team is reaching out to you directly to resolve this as soon as possible. Thank you for your patience.
i've have had the ring for two weeks…
i've have had the ring for two weeks now it's just been sitting in the bag i haven't even given it to my boyfriend yet and it has brown spots on it. and the letter engraved is tinyyyyyy. this is so annoying honestly. i wish i could post a picture not worth it do not buy
21 January 2025
Reply from Miansai
We're really sorry to hear this—this isn’t the experience we want for our customers. Tarnishing like this is absolutely covered under our one-year warranty, and we’d love to make it right for you. As for the engraving, we do our best to represent sizing accurately on our site, but we appreciate your feedback and will be passing it along to our team.
Valentines Day 💝
Lovely ring. Correct size, good price, high quality, and flawless delivery. 🙂
28 January 2025
Reply from Miansai
Thank you!
I bought the green jasper signet ring…
I bought the green jasper signet ring for £230 and after two months, the stone had fallen out. They gave me credit to buy another ring and I bought the band with a sapphire in. When it arrived, the stone was black and not blue at all. Whilst customer service was good, the quality is extremely low for the price. I would not recommend.
12 December 2024
Unprompted review
Reply from Miansai
We're truly sorry to hear about your experience—that’s not the standard we hold ourselves to. We take quality seriously, and your purchase is covered under our one-year warranty. We’d love the opportunity to make this right for you and will reach out to you shortly.
I buy pieces for my 3 grown sons and…
I buy pieces for my 3 grown sons and husband. They love it! They have had some pieces for some time and still look awesome!
26 January 2025
Reply from Miansai
We appreciate your support and feedback!
Good quality; needs better packaging
My husband loves this necklace that I bought him for Christmas. While the packaging is very sleek, the necklace arrived all twisted and mangled inside the little pouch. It took me a long time to work out the kinks and get it to hang properly.
1 December 2024
Reply from Miansai
Thank you for taking the time to provide your feedback. We will send your review to our design team and look into what we can do to improve our delivery experience.
Reply from Miansai
We’re glad you’re happy with your piece—thank you!
Not impressed
One of the bracelets I bought looks like absolute garbage in real life. I wouldn't have taken this thing for free if someone tried to give it to me. That's $115 dollars down the drain. I also bought another bracelet and ring that didn't have any issues although the ring is too small and looks a bit feminine on an average size adult male. That's on me though as they did post the specifications for it. I ordered another ring that I was notified it was out of stock a week after ordering but getting a refund for that was no issue. Overall; I wouldn't shop from Miansai again as I don't think it's my style after seeing the jewelry in person.
22 January 2025
Reply from Miansai
Thank you for sharing your feedback. We’re sorry to hear you’re not completely satisfied with your experience. While our final sale items cannot be returned, all Miansai products are covered by our warranty, which ensures craftsmanship and quality. If you believe the bracelet you received is not up to our standards, we encourage you to contact us so we can assist further. We appreciate your thoughts on style and sizing and will continue to use feedback like yours to refine our designs and customer experience.
Reply from Miansai
We’re so happy you’re satisfied—thanks for your review!
Very nice product
Very nice product, exactly what we wanted. Delivered on time. No issues at all. Great doing business with them.
23 January 2025
Reply from Miansai
Your support means a lot—thank you!
Pretty, but Very Small
The earrings are well made, but very small. I purchased on a sale, but the full price is incredibly high. Also, they are about 3mm and difficult to see. Five mm would be better.
The packaging is beautiful and the shipping perfect.
17 January 2025
Reply from Miansai
We appreciate your feedback! We have passed this onto our development team.
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