Xiaomi Global Reviews 2,371

The are scams I got blocked for saying that they are scammers beware who you give your information to because xiaomi is a spam company, never got the package.

I received a defective XIAOMI Humidifier 2 Lite from AliExpress.
I provided all the information, including a photo.
I also have a video of the defective device showing the leak.
I requested, received, and printed a return form.
I packed the XIAOMI Humidifier 2 Lite and dropped it off at a UPS station. It was shipped, arrived, and delivered.
What did Xiaomi EU did? Nothing and case closed.
If AliExpress doesn't do anything, I will post my review on Trustpilot, also because of the rejections and arguments, and thank you for it.
It's a shame I can't post videos of the functions of the defective XIAOMI Humidifier 2 Lite.
That's the fun part; I'll see where I can upload those footage.
Order placed on: January 11, 2026
Order number: 3067528957437917
I believe AliExpress is also involved in this scam, because when I try to file a complaint about the handling of the order, I receive a "rejected" message. It concerns a company called "Merke," a Xiaomi EU sales outlet.

I live in Italy, My order has been delayed since December 24, i wrote an Email to customer service and instead of get help, the support agent respond to me that i should write in Italian rather than solving my issue. When I explained that I do not speak Italian and used English, I received response from him saying that I am dealing with Xiaomi Italy so you should write in Italian even he hasn't handed to solve my issue . This is unprofessional behavior for an international company. Customer support should focus on solutions, not language arguments.

Bought a dashcam from a sale at a Mi Store in Gurney Plaza in April 2025, it was a display unit apparently, the store staffs tested it by switching it on and it worked (as in it switched on).
So I paid for it and left but did not immediately use the dashcam as I was not planning to change the one I am currently using yet.
When I did plug the dashcam, in November.. all I saw on the screen of the dashcam was "TF card not detected". So I unplugged the old one and bought a new memory card specifically for dashcams to put it in. Faced the same problem "TF card not detected". Took it to their service centre in Gurney Paragon. The staff help with almost everything from resetting to reformatting the dashcam and was told to bring it back to the Mi Store in Gurney Plaza again to see if they can help so I went back and after some checking, I was told to email their customer support. After many back and forth emails from being told that the warranty was only 1 week from purchase date to being told that it is still under a 1 year warranty, so again I was told to send it to the Service Centre in Gurney Paragon to get a refund/replacement. I went back AGAIN and after some documentation etc, I left. Only to be contacted a few days later informing me that the dashcam is not under warranty and the production date of the product is actually in 2018. I was so pissed srsly.. if a product is already 7 years old, why still sell it? Should have just written it off as scrap. If I knew, I wont even pay MYR$20 for it. Instead I paid MYR$159 for it. The service centre helped by sending the dashcam back to the store itself and AGAIN I was asked to go to the Mi Store to collect my dashcam that was not working and that there was nothing they could do. I argued my point but after that no contact from Mi whatsoever.. my dashcam is still with them. It is disappointing to know that this is the way I am being treated after many years of supporting their products and even actively promoting it. So nah.. never again. If anyone ever asks.. I will not recommend Xiaomi products at all. It cannot be that when the product was tested at the store, it switched on fine and after a few months of NOT BEING used but just kept aside, it magically malfunction and that nothing can be done.

After 3 months of waiting, no proof, and no resolution, I’ve lost trust in @Xiaomi’s service process. @xiaomi_Gcc @MiXiaomiglobal

This has been one of the worst after-sales experiences I’ve had.

Customers deserve transparency and accountability.
#XiaomiSupport #AfterSalesService #CustomerExperience
#Xiaomi
#CustomerService
#ConsumerRights
#TechSupportFail

The worst part of Xiaomi is that they add ads and spyware to their operating system and the second worst part is their support or lack thereof.

Every single time I email them I get some gibberish generic reply that does not address any of the points I made or even acknowledges I made them. They're just using some simple auto replies or really crapp AI.

Either way I have been emailing with them and it doesn't matter what you write you always get a similar response. No human ever reads it. And if you have a complaint and email their complaints email address you get the same replies. They just don't care about their customers at all. They have enough so why help you?

I bought a brand new 700 euro Xiaomi phone on Amazon.de and it came with the global version of HyperOS not the EEA one they make for European market (with a little bit less spyware) but you can not change this without unlocking the boot loader and to unlock the boot loader you have to apply for permission because of course you do not own your 700 euro phone. Xiaomi does.

In order to apply for permission you must tap a button inside an app just after midnight China time because they only allow a few unlocks every 24 hours, because of course they do.

Of course every single day you see that the quota has reached. Because you are competing with bots and people using scripts and other automated tools. Unlocking your boot loader is a paper reality for 99% of their customers and this is 100% by design. They want you to keep using their spyware and ad ridden HyperOS to make even more money from you.

So allowing customers to actually unlock and install a clean Android is something they do not want but they're not honest about it, they just made something to frustrate you into returning your phone if you find out before your return window closes.

There are people who've been trying this for months. There are people who use bots to create 1000's of accounts that have unlock permissions only to sell them. I bet those are all Xiaomi employees.

This company is dodgy af. Spyware and ad ridden HyperOS and support that never actually answers you and just uses some kind of cheap AI to reply to all emails.

Avoid at all cost. I will never spend a cent on a Xiaomi product again.

I purchased a Xiaomi Pad 7 (Order #5251202884001727) as a supportive gift for my daughter, who is hospitalized with severe anorexia. This entire transaction has become a nightmare and a health hazard.

Day 1: The Emotional Damage The scheduled DPD delivery failed entirely, forcing my wife and I to miss our critical hospital visitation time. We missed seeing our daughter during a vulnerable moment in her recovery, causing immense distress to her and guilt to us.

Day 2: The Contamination & Health Hazard The parcel finally arrived today, but the delivery vehicle was unroadworthy, and the packaging STINKS of heavy cigarette smoke. I cannot take a smoke-contaminated box into a sterile hospital environment to give to my sick daughter. I formally rejected the goods under the Consumer Rights Act.

The Case Number: This entire matter has been lodged internally

The prices fluctuate like a wave in the ocean, I had a discount code to redeem and when I requested it it didn't work for what I was supposed to buy. It was working only for some s....tty old things or extremely expensive they decide. The filters for the air purifiers are really really expensive and I think not worth the price. The purifiers themself are simply a fan with a filter around with a small sensor that they make you pay for it hundreds of euros. There are more cheaper and effective air purifier around. The batteries of the phones last like a cat in the highway. The one I bought had 200 megapixel but it was just for a function of the camera (that you can't zoom when you take the picture) but not for common pictures or videos... The earphones are cheap and they show it, they don't cancel rumors and the sound isn't good.

China? Hell No!
You get used to it as soon as you buy something from them.
WORST customer support
NOT YOUR PHONE when you want to use IT with unlocked bootloader (they just dont care)
So in fact. Any device you buy from this "thieves" doesnt belong to you. They just let you use their overpriced products before they shut them down.

POCO M4 PRO. It periodically won't load messages from messengers (the system isn't responding, should I wait?). Then the messages arrive, and the phone constantly notifies me. Only a reboot helps. Very inconvenient.

I had Xiaomi phones for 5 years from my experience it's one of the worst phones to buy

Breach of UK Consumer Rights & Atrocious Service, taking them to the trading standards And courts
Every one beware if you have problems
I purchased a Xiaomi 15 Ultra earlier this year and reported a fault in July, well within the 6-month statutory period under the Consumer Rights Act 2015.
Xiaomi delayed sending a return bag until October 30th, when i sent them the device the very next day first they claimed i sent them a power bank instead, then claimed it was actually a charger and they had verified it .faced with overwhelming evidence i had when police was mentioned they accepted they actually had the device.
by this time I had already sent them a legal document since they breached my statutory and consumer rights pursuant to the consumer rights act 2015 ,but the support team is either utterly incompetent and unable to read English but most likely ignoring this fact

refused a refund/replacement citing their own T&Cs (14-day return, 30-day replacement) which is irrelevant under the consumer rights act under as this act supercedes retailer/ manufacturer terms & conditions, and returned my device scratched. Their latest excuse? Claiming the lifted screen protector, which they damaged during repair, is “not their responsibility.”
Under UK law, company policies do not override statutory rights. Repairs must be carried out without causing additional damage. Xiaomi has ignored this repeatedly. as they have breached the statutory notice sent under the law. xiaomi needs to learn that they are selling in the, uk under The UK law, thi is the second time i have had to fight to get a faulty device sorted out one would think in 2+ years they would have learned, final insult i have been Offred a £10 voucher as a "gesture of goodwill" a clear misdirection when a statutory notice has been issued
I have escalated this to Trading Standards, the Consumer Ombudsman, and i am proceeding with a Small Claims Court claim. im seeing this through to the end out of principle.
Order number: 5250304864001072

Absolutely awful customer service. The delivery company used by Xiaomi lost my phone, and Xiaomi has been “investigating” for over three weeks with no results. No apology, no replacement device, and no refund. This goes completely against consumer rights in the UK.

They keep promising a call from a manager, but nobody ever gets back to me. Every promise they make is broken. The whole experience has been stressful and incredibly unprofessional.

If you don’t want to waste your time, money, and nerves — stay far away from this company.
Xiaomi / Poco very disappointed! AVOID AVOID AVOID

first time buying a xiaomi phone. probably the best features for the price, but not yet officially sold in the us, and some ui choices are annoying. there's no way to completely eliminate certain animations (like i was able to do on my oneplus phone) and they add a lot of bloatware that's impossible to uninstall but it probably drives revenue that enables them to keep the phones cheap, so not a big deal. other than that, it's a solid phone that i would recommend. i also had a xiaomi fitness tracker but the heartbeat monitor was not accurate, but it was amazing for the money.

I brought a new xiaomi pad 7 it's waste and rubbish product is was so laggy and bgmi game so laggy issues and graphics blurry issue
waste my money

Terrible phones, so many adverts even on supposedly premium devices. Why if I want to change my ringtone do you send me to a third party app as the only choice? absolutely dogwater tier experience. Terrible.

I purchased a Xiaomi QLED TV X Pro 55 (S/N 64050/C06100011351) on 6 Aug 2025 (Order ID 5250806562590201). The TV went out of action on 17 Oct 2025.

Engineer Rajendra Yadav (Gurgaon) visited on 22 Oct 2025 and confirmed the front panel is defective, but no replacement or update has been provided—the TV has now been out of service for 17+ days. The initial delivery was also ~10 days late after 15+ calls to DHL/Xiaomi support.

I was not even given a support ticket number. For a premium model this is unacceptable — poor product quality, unreliable logistics, and abysmal after-sales support.

I filed a formal complaint with the Consumer Protection Board in Turkey (Case No: 2025/1665.352) because my Xiaomi 13T (IMEI: 864948062044982) screen failure occurred during warranty period and the authorized service demanded payment claiming minor cosmetic scratches void the warranty.

My device was still under warranty and the issue is not due to user damage. I am requesting product replacement or full refund, not just repair. I have already been forced to pay 2,500 TL for a third-party screen replacement merely to access my data and continue using the phone.

Xiaomi Global was notified and yet their response only repeated generic troubleshooting. The authorized service’s decision was accepted as final by Xiaomi without any meaningful review.

This is not about the screen price—it is about consumer rights, principle, and brand trust.

I urge Xiaomi to properly address this issue, because ignoring this case will damage trust not just in Turkey, but globally.

everything that could, complete waste of time contacting customer service based in Uk only to be told to use Fonefix Ireland for a watch I received as part of a deal which is still in warranty. I will have to pay to have BOTH watches repaired which I am not willing to do. Have reported them to the CCPC Ireland

I’ve been a loyal Xiaomi user for years, but the POCO F5 has truly let me down. The camera’s autofocus stopped working after just a year, making it practically unusable for everyday shots. No support, no fix – just silence.
>
> If Xiaomi doesn’t urgently address this issue, I won’t be buying another device from them next year. Reliability matters, and this kind of failure shouldn’t happen on a mid-range phone that claims to offer flagship-level performance.
>
> I expected better. Right now, I’m left with a phone that takes blurry photos and a brand that doesn’t seem to care.