Mhstar Reviews 

Purchased an air con through Tesco market place but company decided to cancel without communication.. Guess that's what happens when a low level company tries to sell stock not on their books

Most rubbish company ever I’ve seen it in my life because for twice in Wowcher for no reason cancelled my purchases because my surname is not English then I got cancelled otherwise it wasn’t any other reasons to cancelled my order as they didn’t leave any comments for out of stock or something else

Disgusting service, no patio set, no communication no updates. Avoid. B&Q is no better for dealing with such scam sellers

Great service from start to finish . No problems whatsoever with this company . Swing was delivered promptly and more important it was the one ordered that came complete without any parts missing Took just over an hour to assemble and once up is a great looking piece of kit . I can highly recommend this company cant understand why they have so many negative reviews . My experience was faultless

I ordered a garden furniture set through Debenhams. I only received part of the order. The sofa was delivered but the table and chairs were missing. The response was that the table had smashed and was never delivered, yet it has not been replaced. I have been going backwards and forwards with emails but no solution or refund has been given. If I could give a 0 score I would, terrible company.

I’m disappointed I can only give 1 star as it should be zero. Indoor fan broke in last weeks heatwave, looked on B&Q and MH star had just what I needed. Order and tracking was simple except they delivered it to an address 130 miles away and then had the cheek to ask me to look for it and ask neighbours. Only when I sent them proof from Amazon Shipping with the coordinates from the delivery did they back down but still marked it as customer problem on the B&Q order. Wouldn’t listen wouldn’t take responsibility for their poor service and 7-10 days for a refund !! Definitely DON’T order from these. You have been warned !!

Absolutely awful. Manage to loose my parcel, sent a replacement and then lost that too! I ordered through Aosom but B&q also use them. When you call you just get put through to people in different countries. None of them care and kept hanging up on me

Bought a reasonably priced garden bench via shien.
Unfortunately there were no fittings in the package.
I got in touch with them via shien. No reply.
Shien refuse to pay for return postage as its very heavy.
Email company direct twice with no response. No contact telephone number either.

Absolutely shocking. Item was expected Monday, it’s now Friday and they just keep saying it’s with Evri. It isn’t. Now they’re blaming the hot weather! Funnily enough that’s why I ordered the tower fan which I believe has gone “missing”! Just own up. This is your delay and mis management, not Evri’s

I purchased a fan via Tesco and paid extra for next day delivery. Waiting all day the item did not arrive even when I received email from Tesco with tracking number and day of delivery and telling me will be shipped by Amazon shipping. I contacted Amazon and they said we have not received the goods. Then I contacted Tesco telling me I should contact MH STAR UK LTD. I contacted them and they said sorry we had a problem. Overall I was 3.5 hours on phone. I wish I read the reviews about this company. It looks very very dodgy. Tesco must take responsibility for using their serbice

I WOULD NOT PURCHASE FROM THIS COMPANY.
SHOWING AIR CONDITIONING UNIT IN STOCK, ALLOWING US TO CONTINUE TO PURCHASE. CONTINUED TO PAYMENT AND RECEIVED ORDER CONFIRMATION WITH ORDER NUMBER YESTERDAY. The following day RANG MH STAR FOR DELIVERY UPDATE AND GAVE THE ISSUED EMAIL ORDER NUMBER TO BE TOLD
“Sorry your item ran out of stock 1 hour ago”
Hot, angry and without £322. Paid in good faith. I HAVE TO WAIT 14 DAYS FOR REFUND!!!!!
We usually check on Trustpilot before placing an order….. unfortunately on this occasion we didn’t- I wish we had checked first.

I STRONGLY CANNOT RECOMMEND ORDERING FROM THIS COMPANY

This company trades through well known High St such as The Range, B&Q and others. But if you buy through them, you do not get the same service as you would on their own brand products. They advertise next day delivery. They supply a tracking number which the claim is for DHL express, but it doesn’t work. Because they actually use DHL e commerce, which is a cheaper slower service. So product didn’t arrive next day and it’s impossible to track because the number doesn’t work. B&Q can’t help because it’s not their product. And enquiries to the company are always answered by their BOT. I recommend you to avoid.

I ordered a shoe storage cabinet via B&Q which has fallen apart less than a year later. I contacted MH star who asked for me to confirm which parts were broken and they said "Once we receive this information, we shall move forward with a resolution.
We apologise for the inconvenience caused and look forward to hearing from you. "
I sent photos of the broken parts and they basically said it's too late to do anything about it! Clearly from the initial reply it sounded like the were willing to resolve this.
At the very least they should offer replacement parts for this absolute piece of junk. Would advise people not to waste their money with them.

It has now been 18 days since I cancelled my order under my legal short‑term right to reject, and MH Star’s behaviour has been nothing short of disgraceful. They agreed to arrange a refund and collection, then ignored every reply I sent. No updates, no confirmation, nothing — just silence.Before that, they offered me £80 for a faulty part that would have left the furniture structurally defective, which is insulting. They then tried to claim that a legally required refund was a “gesture of goodwill,” which is completely misleading and shows either a lack of understanding of consumer law or a deliberate attempt to misrepresent it.They repeatedly insisted I package the item myself, even though the law clearly states they must collect rejected goods as‑is. Despite this, I still boxed most of it — far more than I was required to do — and they still failed to act.The combination of delays, ignored messages, incorrect information, and total lack of responsibility has been appalling. I’ve reported the matter to Trading Standards and strongly advise others to avoid this company.

AVOID! I ordered an item nearly a week ago and it was due for delivery today so I checked my tracker and the order had been cancelled. No notification, no reason. If I hadn't checked the tracking I wouldn't even have known. Joke of a company. Tesco should review which companies they choose to partner with as it reflects badly on them too. I'd give zero stars if it was an option

Avoid! Ordered on Thursday and paid extra for faster delivery and received email this morning 4 days later to say out of stock. Refund takes 3-5 days. Joke of a company I suggest spending your money elsewhere. Wished I read the reviews on here beforehand.

Worst experience DO NOT order from MH star on B&Q.

Lied about delivery date, 2nd box of 2 hasn't arrived tho they say it has. Copy and paste customer service responses with no phone number. Absolute disaster.

honestly, i didnt expect to see lots of negative reviews i thought my experience would be unique.

purchased a shed from them via The Range, they sent the item really quick which is a positive, no issues there, its the following behaviour which gets them a 1 star review.

wrong address - please can you return the item, i have delayed the parcels to DHL so you can cancel the order at DHL and return the item otherwise its going to a wrong address (doing them a favour).

Their response - contact DHL change the address yourself... as much as i felt this was quite rude seen as they are the one selling me the item i contacted DHL the details wouldnt allow me to do anything to the order or speak to someone

i go back, i cant change it, the item is at their depot for 5 days so you can ask for it to be returned.

their response - too late, item has been dispatched, please go round the wrong address and ask for them to not receive it... im sorry, but when did buying items turn into talking to people like dog poo. Why is it my problem and up to me to speak to a stranger to politely ask them to not receive a shed in 4 days... i felt like i was on a different planet, what mental behaviour, i said to the customer service person would you do that if you got asked to?

they then said, oh really sorry, we will contact DHL and ask them to return it... the friday comes, DHL info now disappears, no one gets in touch about item returned, no mention of cancellation or refund, i am not having to pick up the pieces again with the Range to ask for a refund who said it will take a week to find out what's going on their end

welcome to the world of i don't care if the customer is happy... go sort it yourself...

This is a review about a return. I made a bad choice when ordering something. It proved too big and heavy for my use. Entirely as described but I got it wrong. Despite the fact that it meant them arranging a courier to take bag two very large boxes they did so without demur and very efficiently. A good service and response.

If I could leave zero stars I would. Ordered a table top oven through Debenhams. Within months it blew my electric and white sparks flew out the back. It’s been nearly two weeks of going back and forth with Debenhams and mh star to get a replacement or refund. Still nothing. I also mentioned that I am without a cooker and don’t have the means to buy another as of right now. I have a special needs child which I also mentioned to them and there was only a limited amount of food he eats (safe foods) he is now getting to the point of refusing to eat the foods I can only cook using other appliances and I’m at a loss. Hoping to hear back from them but I very much doubt it. Wouldn’t bother buying from here again it’s been appalling