The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that t... See more
Company replied
I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... See more
Company replied
Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minut... See more
Company replied
Company details
Written by the company
MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.
Contact info
United Kingdom
- 0800 061 4567
- info@mhlservices.co.uk
- mhlservices.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MHL Ltd
Dear Margaret,
Thank you very much for your review. We really appreciate your feedback and look forward to working with you again!
Best Regards,
Sophie - MHL.
Bradley gets the job done (boiler…
Bradley gets the job done (boiler service) whilst being friendly, helpful and professional
29 November 2024
Reply from MHL Ltd
Dear David, thank you for your kind review! We will ensure it is relayed back to Bradley for you! Best regards, MHL
Reliable Firm - would recommend
No problems getting an engineer when needed whether for repair or servicing.
Always friendly & helpful and you tend to get the same engineer’s so they know where you are and are familiar with your house/system - particularly useful when in a rural location with a temperamental system in an old cottage!
3 October 2025
Reply from MHL Ltd
Dear Debbie, thank you for your kind review. It has been lovely speaking with you over the years, and we will ensure your words are passed back to the team accordingly. Best regards, MHL
A trustworthy company
Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that the same engineer has come for a number of years suggests they value their staff who provide excellent service.
2 October 2025
Reply from MHL Ltd
Dear Sarah, thank you for your lovely review! It has been a pleasure to help over the years, and we hope to see you again next year too. Best regards, MHL
Good communication
Good communication, punctuality, friendliness and respect for the house.
29 September 2025
Reply from MHL Ltd
Dear Alan,
Thank you for taking the time to leave us a review. we look forward to working again with you in the future!
Best Regards,
Sophie - MHL
Mark Bailey
I thought Mark Bailey was very thorough and I appreciated his assistance to 'bleed' my radiators and advice about new radiators.
26 September 2025
Reply from MHL Ltd
Thank you so much, we are hugely grateful for your kind review! Best regards, MHL
HUGELY DISAPPOINTED IN MHL FOLLOW THROUGH
MHL's contractors came quickly to access the situation and provided a quote. But after four days of telephone calls, leaving messages and emails requesting to get a date for boiler installation and discuss arrangements I have not received a reply. And I have now been without heat and hot water for THREE WEEKS! And yet you keep asking me to review your services! Something is wrong with this picture.
25 September 2025
Reply from MHL Ltd
Dear Cynthia, it is always a pleasure! Thank you for your review, and we hope to see you again next year! Best regards, MHL
Bradley was extremely helpful and…
Bradley was extremely helpful and talked us through our complicated heating system in a careful and structured way.
22 September 2025
Reply from MHL Ltd
Thank you so much, Sara, we will ensure Bradley is aware of his good work! Best regards, MHL
Reply from MHL Ltd
Dear Ruth,
Thank you for your feedback, we really appreciate your kind words!
Best Regards,
Sophie - MHL
Reply from MHL Ltd
Dear Nigel,
Thank you for your review! We're glad we could respond promptly and resolve the issue for you. If you need anything in the future, we're always here to help.
Best regards,
Sophie - MHL
Bradley
Bradley came when he said he would;kept in touch on the journey, mended the malfunctioning distributer valve and explained everything clearly. He also very kindly put out the heavy garden bins! Full marks
24 September 2025
Reply from MHL Ltd
Thank you so much, Susannah, we will ensure Bradley is aware of his good work! Best regards, MHL
MHL has given us great service in the past and we will continue to use them in yhe future.
Mark Bailey arrived for his appointment on time, as on previous occasions. He is very polite and considerate and completed the boiler service in good time and with no fuss. MHL has given us good and speedy service in the past and we will continue to use them in the future.
23 September 2025
Reply from MHL Ltd
Dear Adrian,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Mark arrived on time and carried out the boiler service efficiently and professionally. It’s always a pleasure to receive such positive feedback, and we’re grateful for your continued trust in MHL. We truly value your loyalty and look forward to supporting you again in the future.
Best Regards,
Sophie - MHL
Very professional operation
This was my first experience of this company and I was very impressed with their organisation. An appointment was my choice made online and confirmed by email. I was given an updated timeframe for the appointment and the engineer arrived on time. He was courteous, efficient and produced a report of his findings following the boiler service. The documents and copy reports were emailed to me that afternoon. The cost was very competitive and I will be using their services in future.
22 September 2025
Reply from MHL Ltd
Dear Roy,
Thank you so much for taking the time to share your experience! We're delighted to hear that you were impressed with our service from start to finish. Our team takes great pride in being punctual, professional, and thorough, so it's fantastic to know that came through in your visit. We truly appreciate your kind words and look forward to working with you again in the future.
Best Regards,
Sophie - MHL
Boiler service
Nick arrived on time and was quick and efficient performing our boiler service.
19 September 2025
Reply from MHL Ltd
Dear Graham,
Thank you so much for taking the time to leave us a review. We really appreciate your kind words, and we will be sure to pass them on to Nick.
Best regards,
Sophie
Good communication and good…
Good communication and good understanding of the requirements.
18 September 2025
Reply from MHL Ltd
Thank you so much, Tony. We are so grateful for your review! Best regards, MHL
Quality Boiler Servicing
Great service, very easily booked. Friendly, helpful and self sufficient engineers. Take the time to provide decent feedback and useful advice.
18 September 2025
Reply from MHL Ltd
Dear Alex, thank you for your feedback and we hope to see you again next year! Best regards, MHL
Explanation
He turned up on time - very thorough. I’m still waiting on an explanation for one item he picked up on.
12 September 2025
Reply from MHL Ltd
Dear Carole, I can confirm a quote for remedial work was sent to you the day following the appointment for you to consider accordingly. You have also received the certificate and job report for the work too. Best regards, MHL
Reply from MHL Ltd
Thank you so much for leaving us a review! We really appreciate your feedback and look forward to working with you again.
Best regards,
Sophie - MHL
Great service
Great service!
Easy to book servicing and technician was very pleasant.
9 September 2025
Reply from MHL Ltd
Dear Tony, thank you for your feedback and we hope to see you again next year! Best regards, MHL
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.