M&H Carriers Reviews 

137
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were somewhat happy with their experience overall. Many people frequently highlight the incredible helpfulness and professionalism demonstrated by the delivery drivers when carefully handling and transporting large items. Regular consumers also note that the office staff manage queries efficiently, keeping everyone fully updated and ensuring a very smooth and pleasant process. Some reviewers were not happy with significantly delayed parcels and largely unresponsive customer support teams during particularly stressful or urgent situations. Customers frequently mentioned missing tracking information, prolonged waiting times at home for failed drop-offs, and a noticeable general lack of communication regarding delivery schedules.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery_service, reflecting a high level of disagreement among... See more

Staff

Reviewers mention ambiguous feedback about staff, highlighting both exceptional support and notable... See more

Service

Reviewers highlight ambiguous aspects of service, showing a stark divide in customer opinions. While many... See more

Customer service

People report ambiguous experiences with customer service, reflecting a wide range of opinions. Some... See more

Product

Consumers find product experiences to be mixed, with some reporting fast delivery and helpful drivers as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using M&H Carriers for shipments going across Scotland, and their service has been incredibly reliable. With so many hubs and depots across the region, my parcels always arrive on time, and... See more

Company replied

Rated 1 out of 5 stars

Up till now we've had no bother with this company. However parcel missing for 14days. Tracking says it's in Inverness depot,they can't find it, 'must have been misrouted' ? Don't see how that works wi... See more

Company replied

Rated 1 out of 5 stars

Had email and text telling me delivery coming tomorrow. Tracking unavailable. Delivery didn't come. Took the day off work without pay to be available. They scanned the item into the local... See more

Company replied

Rated 1 out of 5 stars

M&H Carriers in Inverness had my parcel for 6 days before it was delivered, after several phone calls to their depot to ask about it. I finally asked for the manager's email address and wrote to Jac... See more

Company replied


Company details

  1. Distribution Service
  2. Logistics Service

Written by the company

Scottish Distribution Company M&H Carriers has 4 operational hubs in Aberdeen, Argyll, Dundee and Inverness. The company also has depots in Elgin, Fort William, Helmsdale, Kyle of Lochalsh, Muir of Ord, North Uist, Oban, Stornoway, Tarbert and Thurso. We deliver parcels, pallets and out of scope freight for a number of national carriers and also assist local businesses in getting their goods to market via the national networks that we work with on a daily basis. We have over 300 employees and over 200 vehicles working in the communities in which we serve on a daily basis. For any issues please contact the team via info@mhcarriers.co.uk


Contact info

3.0

Average

TrustScore 3 out of 5

137 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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3.0

All reviews

(137)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Their loss is my problem! …

M&H lost an item from my consigment so I was told to make a claim and given a link to instigate claim. Upshot is they have a get out clause which means my item (value £500) is down to me. Don't use these sharlatans

16 July 2021
Unprompted review
Rated 5 out of 5 stars

Great

Never used this type of company before so was a tad nervous when calling. Spoke to a guy from office, didn’t catch his name began with a M snd he helped me through it all. Great service. Super friendly. Good prices and stuff arrived on time. Driver wasn’t so friendly and was rude and seemed to lack hygiene. But overall. Great service boys

23 June 2021
Unprompted review
Rated 1 out of 5 stars

Shocking service

Ordered multiple bathroom items spent 4 days so far waiting in every day to be told it will be delivered on that day up until 7pm at night. Still no sign of my delivery and when I ask to make a complaint I'm advised I need to go through company I have ordered from to then go through palletways (who are outrageous) for my complaint to filter through to M& H logistics.

15 June 2021
Unprompted review
Rated 1 out of 5 stars

Terrible service from m&h carriers

Terrible service from m&h carriers next to useless on the phone still waiting on a call back from them parcel 3 weeks late
Claim it was delivered no photo evidence dodgy signature and I was home all day
Either lost stolen or couldn’t be arsed delivering it
Dpd should find someone else for the lochaber area
And to add dpd are just as useless on the phone

8 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Wasn't sure what to expect because of the other reviews. Just had an engine delivered to my daughters in Cumbernauld. Driver could not have been more helpful. Worth every star. Thank you.

7 June 2021
Unprompted review
Rated 1 out of 5 stars

Driver is very Rude!

Driver is very Rude!! I didn't get anything delivered but i was at Armidillo storage today (3/6/21) and the driver parked across 4 of the 5 spaces with his van and you couldn't actually get in the 5th space and if you did you'd block his back door!! I got out and said can you move please he said "i left a space for anyone" i said we can't get in it! Other people need to use these spaces! He moved forward but started to be aggressive with me saying he has 20 deliveries to put in here as he chucked them on and they said fragile!!
Appalling!!

3 June 2021
Unprompted review
Rated 1 out of 5 stars

Worst delivery company ever

Worst delivery company ever. They have three of my parcels, from three separate senders and all have been mysteriously “misrouted”……all very, very late and now I’m unable to reopen my small business as plannedand I’ve been closed since 2019……they just don’t care.
They have my card machine, menu boards and large box of coffee beans and tea.
I’ve been fobbed off, lied to…..phoned numerous times over the last week asking to speak to a manager, he/she never returned my call.
Please do not use this terrible, shockingly bad company!! They should be made to pay for my loss of earnings, my staffs loss of earnings and loss of all the food bought and prepared in readiness for opening and now can’t because of their ineptitude and total lack of respect and morals in honouring their contractual obligations.

28 May 2021
Unprompted review
Rated 1 out of 5 stars

Shocking lack of service

Shocking lack of service, 3 days so far to take a parcel approx 35 miles, repeatedly tryed to contact them, little or no response while still getting an email every day saying the parcel will be delivered that day, parcel has now sat with them 3miles away for 2 days, even offered to pick it up but told no! This parcel was urgent, and now to late for purpose! Not to mention staying home and losing earnings to take delivery! All in all a shockingly poor service

22 May 2021
Unprompted review
Rated 1 out of 5 stars

Absolute nightmare of a company

Absolute nightmare of a company
Lady called Ann has no idea what day of the week it is never mind helping anyone!
Their depot at Abbotswell deals with Yodel deliveries yet when you call they claim they know nothing! Rude and unwilling to help
2 nightmare companies together what more can you say!
You should really just help customers than being aggressive and immature on the phone!

15 April 2020
Unprompted review
M&H Carriers logo

Reply from M&H Carriers

We don't do work for YODEL so the company you need to speak with is Menzies on Abbotswell Road, not M&H Carriers.

Rated 1 out of 5 stars

Appalling company

Aggressive and impatient driver collected my item worth £180, he did not want to leave any proof of collection and reluctantly left a card with no consignment number. My item never arrived at it’s destination, although one member of staff recalls it arriving at the Tullos depot. My calls have been met with defensiveness, nobody calls back when they say they will and after days of complaints I was told to contact the recipient to make a claim on their insurance! I pointed out that it had nothing to do with the recipient but it seems there is a lack of company procedures to deal with their own incompetence. Wish I had used a reliable firm.

7 July 2019
Unprompted review

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