MGMTimber Reviews 

5,289
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 827 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and providing excellent advice. The delivery service is consistently praised for being quick, prompt, and accommodating, with drivers often going above and beyond to assist with placement. Many people also highlight the good quality of the products, particularly timber, and appreciate the easy and efficient ordering process. However, some customers also noted concerns regarding the quality of the products received. A number of people reported receiving timber that was split, warped, or otherwise damaged, sometimes making it unsuitable for their projects.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and on-time... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Reviewers mention positive feedback about product, with many customers praising the good quality and great... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as professional, diligent, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was great the driver was very accommodating helped me to put the heavy 8x4 sheets up in my driveway which I kept clear for him. The quality of the wood was excellent good job. I also got a... See more

Company replied

Rated 5 out of 5 stars

I was delighted with the service at MGM in Perth. We were looking for a company to supply kitchen splashbacks and a new sink & tap. Although we weren’t doing a full kitchen refit we were treated wit... See more

Company replied

Rated 5 out of 5 stars

I have purchased from MGM timber for many years now and found them to be always respectful and of very high quality. If I were to find any fault with MGM it would in my opinion be there delivery costs... See more

Company replied

Rated 5 out of 5 stars

Delivery service was excellent. Placed timber where needed in front garden and made my job so much easier! Ordering was great and company got in touch asap to organise delivery! Would recommend an... See more

Company replied



Company details

  1. Lumber Store
  2. Hardware Store
  3. Kitchen Supply Store

Written by the company

MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,289)

753 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from MGM Timber

Fantastic service from MGM Timber! The quality of the timber was excellent, and everything arrived exactly as described. Ordering was straightforward, delivery was on time, and the materials were well packaged.

The staff were knowledgeable, friendly, and happy to help with advice, which made planning my garden project much easier. The timber was straight, sturdy, and great value for money.

I would definitely recommend MGM Timber to anyone looking for quality materials and reliable service. I’ll certainly be using them again for future DIY and landscaping projects.

5 July 2026
Rated 1 out of 5 stars

Take a good look before you pay for it.…

I went to MGM timber Glenrothes as I needed a piece of 20 mm x195mm board. Got my slip from the lad in the warehouse who told me he would put it beside my car. I paid at the desk and went outside and had to saw it down to 2m lengths to get it in the car. When putting in the car I noticed quite a few splits in the wood. Took it home and found it twisted and warped. When I tried to straighten out the bow the splits in the wood opened up further and travelled along the board. I've used MGM a few times with no issues but what I thought was a good buy this time ended up in the scrap pile with the offcuts.

29 July 2026
Unprompted review
Rated 4 out of 5 stars

did what it said on the tin

delivered what I ordered when they said they would with no fuss.
The order was double checked for any special requirements, etc. before completing the purchase.
The service was professional, diligent and helpful.
The delivery was on time and the driver was amiable.

3 July 2026
Rated 5 out of 5 stars

Ordered online

Ordered online, the guys in airdrie phone the next day to check that everything was OK and then delivered the next day 👌

2 July 2026
MGMTimber logo

Reply from MGMTimber

Hi Dave,

Thank you for your lovely review, we are thrilled to hear that you enjoyed your shopping experience with us and we look forward to serving you again in the future.

Team MGM Timber

Rated 5 out of 5 stars

10/10 Customer service from MGM Glenrothes, Fife.

From the moment we engaged with Connlan Murphy the MGM Glenrothes representative, to purchase a new kitchen we felt we'd found the kitchen company to meet our families needs.

Conlann listened attentively to what we were looking for, gave us options at the designing stage as well as offered colours for cabinets, worktops and appliances.

After visiting our house as well as taking on board our renovations to make the kitchen bigger, to see it come alive with our chosen kitchen designed into our space via their digital tools as well as our utility room was a real treat.

Conlann ordered the kitchen and the timescales given for delivery were exact. Even at delivery stage, the delivery drivers ensured all boxes were accounted for before they left which left us with great confidence.

We fitted the kitchen with our own joiner but you can imagine our surprise yesterday when Connlan visited us to ascertain we were happy with our MGM kitchen almost 10 months since we purchased. First class service both in kitchen design as well as customer care. Have recommended MGM to others who've commented on our kitchen and won't hesitate to return when we renovate our en suite shortly. Brilliant customer service Connlan. 👏👏👏 10/10

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend, 5 stars

Excellent product and communication, i have to give a special thanks to the delivery driver for his precision in positioning the joists and decking boards on our driver way.

1 July 2026
MGMTimber logo

Reply from MGMTimber

Hi Dave,

Thank you very much for your kind review.
We really appreciate your kind words and your feedback about our lovely delivery driver.

Team MGM Timber.

Rated 5 out of 5 stars

Good service

30 June 2026
MGMTimber logo

Reply from MGMTimber

Hi William,

Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.

Team MGM Timber

Rated 3 out of 5 stars

A mixed experience.

A very friendly service and a good website but in amongst my 8 or so plasterboards was a shockingly damaged one. (By forklift and water) Less than half usable. Not major but very irritating and appears to have been hidden.

1 July 2026
MGMTimber logo

Reply from MGMTimber

Hi Jon,

Thank you so much for taking the time to leave us a review,
we are really pleased to hear that you received a friendly service from our branch, however we are so sorry to hear that one of your sheets of plasterboard arrived damaged, if you would like to discuss this further please reach out to us at web.help@mgmtimber.com and our customer service team will be happy to help.

Team MGM Timber

Rated 5 out of 5 stars

Quick delivery

Quick delivery, material good quality and easy to get in contact with via email.

21 June 2026
MGMTimber logo

Reply from MGMTimber

Hi Melanie,

Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.

Team MGM Timber

Rated 5 out of 5 stars

Fantastic end to end service and will…

Fantastic end to end service and will be recommending to friends and family. We ordered our flooring via our joiner which was completely seamless.

Our flooring was delivered so quickly with great communication from MGM throughout. Simon was incredibly helpful over the phone, taking my payment and sharing as much info as he could about the delivery date and time. I expected to haul the flooring up to my flat on my own however, the flooring was delivered by Martin who carried the flooring straight up to my first floor flat without any hesitation! I know this isn't part of the service but to go above and beyond like this is exactly what is remembered by customers and I am extremely grateful for Martins help!

Not to mention the flooring is beautiful and I can't wait to have it fitted. Thanks again to everyone at MGM Timber.

29 July 2026
Unprompted review
MGMTimber logo

Reply from MGMTimber

Hi,

Thank you so much for your lovely review, we are so pleased to hear that you received a great service from the branch team and our lovely driver, we have passed your feedback on to the branch who are thrilled to hear this.

We look forward to seeing you again soon.

Team MGM Timber

Rated 5 out of 5 stars

As always a friendly helpful service…

As always a friendly helpful service given, delivery was prompt and driver was very helpful in storing the wood in my garage as I have limited mobility. Would recommend them for service and quality of goods supplied.

1 July 2026
MGMTimber logo

Reply from MGMTimber

Hi,

Thank you very much for your kind review.
We really appreciate your feedback about your experience and our lovely delivery driver.

We look forward to seeing you again soon!

Team MGM Timber.

Rated 5 out of 5 stars

Ordering was very straightforward and…

Ordering was very straightforward and was kept well informed about delivery and on day of delivery driver was very helpful and cheerful

20 June 2026
MGMTimber logo

Reply from MGMTimber

Hi John,

Thank you very much for your kind review.
We really appreciate your feedback about your experience and our lovely delivery driver.

We look forward to seeing you again soon!

Team MGM Timber.

Rated 5 out of 5 stars

Great company

Great company, speedy, efficient, friendly and cost effective.

17 June 2026
MGMTimber logo

Reply from MGMTimber

Hi,

Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.

Team MGM Timber

Rated 5 out of 5 stars

MGM Hamilton - #1

I started using the Hamilton branch of MGM Timber back around 2023 after their sales rep Ian McIvor approached me offering to quote for building material I needed for a big internal renovation job. Little did I know this was to become the first of hundreds of orders in the years to come mainly thanks to Ian and the service provided by both the branch and the delivery driver Andy. Ian has since retired and at first I was anxious about how things would run beyond but I’m glad to say Nathan has filled his shoes extremely well and we continue to use the Hamilton branch on a weekly basis. Shout out to Ian, Nathan & Big Andy on the high ab!

17 July 2026
Unprompted review
MGMTimber logo

Reply from MGMTimber

Hi Jonathan,

Thank you so much for taking the time to leave us such a lovely review, i have passed your feedback onto the branch who are delighted to hear that you have received such great service from the team.

We look forward to seeing you again soon.

Team MGM Timber

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