MGMTimber Reviews 

5,343
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 837 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and always ready to assist with any questions or heavy lifting during collection. People also appreciate the prompt delivery service, noting that orders arrive safely on schedule and drivers often go above and beyond to help. However, some people mentioned receiving damaged items, splits, or experiencing minor issues with the structural quality of certain timber products. A few consumers also noted occasional communication drawbacks regarding delivery timing, lack of advance notifications, or inconvenient drop-off locations.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt and on-time arrivals. Consumers... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Product

Customers consistently note positive experiences with product, highlighting the great choice of items... See more

Service

Reviewers highlight positive aspects of service, describing it as fast, efficient, and reliable. Customers... See more

Order

Customers report great satisfaction with the ordering process, highlighting that online purchases are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an emergency with my horses fiel and they went out of their way to deliver everything I needed to fix fences the same day couldn't ask for more kept me up to date delivered to the field and got... See more

Company replied

Rated 5 out of 5 stars

Delivery was great the driver was very accommodating helped me to put the heavy 8x4 sheets up in my driveway which I kept clear for him. The quality of the wood was excellent good job. I also got a... See more

Company replied

Rated 5 out of 5 stars

I was delighted with the service at MGM in Perth. We were looking for a company to supply kitchen splashbacks and a new sink & tap. Although we weren’t doing a full kitchen refit we were treated wit... See more

Company replied

Rated 5 out of 5 stars

I ordered a Hyundai garden tool from MGM Timber this summer for delivery to the highlands. Price was good, delivery took a few days - not unexpected, we are highlands and islands and I suspect... See more

Company replied



Company details

  1. Lumber Store
  2. Hardware Store
  3. Kitchen Supply Store

Written by the company

MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,343)

808 reviews in the last 12 months

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Rated 5 out of 5 stars

We purchased a kitchen (as well as a…

We purchased a kitchen (as well as a bathroom, flooring, doors and wardrobe doors) from MGM timber St Andrews. The service we received from Abbie and her team was exemplary. They worked well with our fitters to time deliveries. Abbie kept in touch throughout the project. We could not be happier with our renovated property. Well done!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time, delivery driver friendly and helpful regarding the delivery, materials in good condition and exactly what was ordered...

20 July 2026
Rated 5 out of 5 stars

fitted kitchen and utility room

We bought a fitted kitchen and utility room from MGM in St Andrews. The planning process was excellent, Abbie made useful suggestions as to the style and content of the units. We used our own builders to install the kitchen, which arrived on time and was very straightforward. One or two minor issues arose with the kick plates but these were resolved promptly. We are delighted with our new kitchen!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Reliable service

MGM timber was so easy to deal with, friendly staff taking my order over the phone at very competitive prices. My order was delivered on time by a helpful driver, all the wood I had delivered was dry and in perfect condition, would definitely use this company again.

20 July 2026
Rated 4 out of 5 stars

Seamless purchase and efficient service.

Seamless online purchase which was ready for collection in quick turnround time.
Efficient reception order confirmation and help from warehouse operator ensured order was correct and visit time was minimal.
Just one minor request for consideration. Could a toilet for customers be available and signposted.

9 July 2026
Rated 5 out of 5 stars

Overall good service

Ordering was straightforward. I received a phone call to confirm my order and to arrange a delivery date. Delivery was prompt within a few days. Timber was as described.

9 July 2026
Rated 5 out of 5 stars

Order arrived on time and very…

Order arrived on time and very efficient delivery service

15 July 2026
MGMTimber logo

Reply from MGMTimber

Hi John,

Thank you for your kind words about our timely delivery. We're glad to hear that we could assist you and that everything arrived on time.

Team MGM Timber.

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