Lauren was great. She was super courteous, patient and helpful. She helped me navigate the app transfer process whilst on the phone to transfer funds. The app could do with some enhancements to... See more
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I have been with this credit union for years even before the name change. Its a fantastic business that puts community first and hasn't succumbed to total automation. You can always talk to their advi... See more
I recently joined Credit Union wanting foreign exchange as my own bank no longer does this. I found the transaction painless, friendly and easy. I have since joined and am gradually using more & mor... See more
I was worried about something, dropped into Member First, they looked after me brilliantly and answered all my questions, really sound people. This is the way Credit Unions should be run- RW
Company replied
Company details
About Member First Credit Union
Written by the company
Member First Credit Union offers great value loans and hassle-free savings. We're member owned and not-for-profit, serving communities across North Dublin.
Great Value Loans
Hassle-Free Savings
Join Online Now
Contact info
Artane Roundabout, Malahide Road, Artane, D05 FH97, Dublin 5, Ireland
- (01) 851 3400
- info@mfcu.ie
- mfcu.ie
4.6
Excellent
352 reviews
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Account Access
A quick response to my query and had my account access problem sorted in rapid time.
28 January 2023
Very helpful and great customer…
Very helpful and great customer service, I would definitely recommend
27 January 2023
Very helpful and informative
Query was handled quickly and the girl I spoke to was very helpful and informative
26 January 2023
Have had a couple of issues but the…
Have had a couple of issues but the staff have been so helpful makes all the difference
18 January 2023
Exceptionally excellent customer…
Exceptionally excellent customer service experience. Karen in accounts was particularly helpful.
18 January 2023
Efficient and great customer service
If you do things online you receive an email almost immediately. If you call they are very helpful
12 January 2023
Very helpful and fast
Very helpful and fast! I forgot my password and Alana was very helpful to me. Thank you 😊
4 January 2023
Very happy customer
I Emailed and got an almost immediate response and my issue sorted straight away.
30 December 2022
Very helpful lady I think Karen was her…
Very helpful lady I think Karen was her name, very pleasant and professional to deal with
20 December 2022
Good communication
Queried, savings sent by eft paid loan by mistake, CU sorted it all out.
9 December 2022
Excellent customer service
4 November 2022
I rang about my repayments as I am out of work after major surgery and the staff were so understanding and very helpful
Staff very helpful and understanding as I am out of work after major surgery and helped me about my repayments
29 November 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sending an email to when you’re locked…
Sending an email to when you’re locked out of the account is an inconvenience, should be like most online banks and done via text message to reset
24 November 2022
Reply from Member First Credit Union
Hi Stacey, thank you for your feedback. We'll take this into consideration for future app updates. Please contact us directly if you would like to include more information.
Very Helpful and prompt
Very Helpful and prompt with the service. I was experiencing difficulties accessing my account and The staff were Helpful in getting my access
23 November 2022
Prompt reply with information i needed…
Prompt reply with information i needed allowed me to fix the problem straight away.
18 November 2022
An extremely patient member (Sinead) of…
An extremely patient member (Sinead) of MFCU helped me with an online difficulty I was experiencing. She took time with me in a most pleasant manner and didn’t make me feel stupid. Thank you Sinead.
9 November 2022
Excellent customer e
Oh wow how lucky was I to get Sinead O'Leary on the phone. Super customer service
9 November 2022
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