Metro Rod Reviews 

791
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who arrive promptly, handling difficult drainage problems efficiently and explaining every step of the process clearly. Reviewers often highlight the fast response times during urgent situations and greatly appreciate how clean and tidy work areas are left after task completion. Some reviewers were not happy with communication issues, missed appointments, and unexpected billing practices. A few consumers experienced significant service delays, unfulfilled promises from the office, and felt that certain quoted prices were excessive and lacked proper transparency.

What people talk about most

Service

People report positive experiences with service, frequently praising quick response times and engineers who... See more

Staff

Users describe positive interactions with staff, frequently highlighting the polite, professional, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise polite... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the very reasonable charges and exact... See more

Customer communications

Clients share ambiguous opinions on customer communications, with some reviewers praising helpful calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Remarkable service once again. Pontypool depot called me and gave me an expected time. Darren and Charlie turned up at 8pm in the dark to sort out my issue. This is a Welsh Water reoccurring problem a... See more

Rated 5 out of 5 stars

Metro rod Deeside came on behalf of Adra. They came within 24 hrs of me informing my landlords. Their communications were excellent. The gentleman who arrived was polite, respectful and considerate.... See more

Rated 5 out of 5 stars

Had Trevor round from Metro rod Dartford. How good was he. I had a worrying situation of incoming water to my underfloor crawl space. Within a hour or so job was sorted at a very reasonable price, inc... See more

Rated 5 out of 5 stars

Booked Metrorod after United utilities survey showed roots in our drain. The operatives were friendly and professional. They showed me the camera vie after completing the work and also jetted a gulley... See more


Company details

  1. Plumber

Information provided by various external sources

Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

791 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(791)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blocked drain

Very pleasant guys, failed on visit to find problems said they would come back. They returned but after looking under the problem something they would do.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Fast response

Fast response
Kind approachable staff
Relentless staff in the best way - fixed the issue despite it not being as easy as first thought

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and knowledgeable.

Neil was on time, efficient and knowledgeable. Gave loads of advice on how to prevent this occurring again in the future. Regards to quotes, they were great value when shopping around.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Ethan's heroism. Ethan was friendly, personable and extremely diligent. He unblocked my toilet instantly then double checked by sending a camera down. Ethan was brilliant. Thanks Ethan.

Ethan was friendly, kind and the very model of efficiency and professionalism. He unblocked the toilet instantly and when i told him the property had once been flooded with sewerage he immediately sent a camera down to double check. He came within 4 hours of me reporting the problem to CURO. It was a totaly positive experience. Thanks Ethan.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service, out within a few hours of call and got problem sorted within half an hour when arrived

14 September 2025
Unprompted review
Rated 3 out of 5 stars

Can’t work at height

They were asked to sort my blocked gutters by housing association. Turned up twice with no appointment fortunately I was home. They aren’t able to ‘work at height’! So we’re unable to unblock drains and gutters as they weren’t able to take them down. So all they can do is jet them. The two guys who came were understandably embarrassed that they couldn’t sort the issue

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Metro Rod…

Excellent service from Metro Rod Reading

From the first phone call through to the engineer's visit, the whole process was very smooth and well handled. Sam handled the booking smoothly and William attended, sorting out the problem efficiently and professionally.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fast, reliable and on time with reasonable prices as well. Don’t hesitate, get the guys in that can do the job! Well done MetroRod team! 👏👏👏👏

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Came to replace a manhole cover that…

Came to replace a manhole cover that had rusted and had a hole in, called two days before to check if I would be home, I had a wedding to go to so wasn't going to be in, they asked if they could attend without me home and I came home to a sparkly new one and the path was all swept up

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Had a really excellent experience with metro Rod, right from Daley who was quick & efficient with messages & arranging for our septic tank to emptied. The guy Paul who came to empty it was here when said he would be , doing a swift & efficient job. Would most definatly be recommending Metro Rod .

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and respectful

The workman who attended my problem were on time, respectful and very informative and fixed my problem with no trouble at all and were very efficient. I would definitely recommend.

4 September 2025
Unprompted review

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