I was having issue for the top up and I did contacted help line so many times but finally I was connected to Justin he remained on the call to make sure I don’t get confused and with that it was reall... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I am new to Metro Prepaid and have been impressed with their response time in replying to my meter registrations, plus queries via email. Today, I needed to speak to someone to explain in more deta... See more
Company replied
I am new to Metro Prepaid and have been truly impressed by the speed and quality of their service. My electricity went off on the very day I moved into my apartment, so I contacted Metro Customer Se... See more
Company replied
We had an issue with the meter that was showing errors. I called customer service, and they provided a code, but unfortunately, they couldn't resolve the issue. However, on the second call, the person... See more
Company replied
Company details
Written by the company
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Contact info
United Kingdom
- metroprepaid.co.uk
4.7
Excellent
2K reviews
Replied to 59% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matthew was quick to respond and assist…
Matthew was quick to respond and assist me with my question.
20 April 2026
Unprompted review
Just want to say a massive thank you to…
Just want to say a massive thank you to David today he has been so patient and understanding, he has helped me with everything i need. If he is not a supervisor or manager he should be he is a brilliant asset to Metro, again thank you David for your patience and understanding
18 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Absolutely disgusted in this company
Absolutely disgusted in this company . Landlord's us these companies because they are just as bad . Example buy electric from payment, pay by phone , Opayo by Elavon or PayPal get charged and fee so £20.00 won't give you that amount it'll give you say £17.00 after they take their fee . Also checkout the charge per kw (that'll interest you) . Once again the poor hardworking people are punished by a multi international company using outside customer service assistants. Disgusting how you get away it .
16 April 2026
Unprompted review
Reply from Metro Prepaid
Good morning Graham, many thanks for your review. I believe your frustrations have already been dealt with by our General Manager, if you still have further questions please feel free to contact him again.
The team is always being helpful
The team is always being helpful, specially today Matthew & Ncumisa N both helped promptly.
14 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Quick easy service on WhatsApp by…
Quick easy service on WhatsApp by Ncumisa
13 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I was having issue for the top up and I…
I was having issue for the top up and I did contacted help line so many times but finally I was connected to Justin he remained on the call to make sure I don’t get confused and with that it was really helpful thank you Justin! Really appreciate your help
12 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Got temper message on metro meter spoke…
Got temper message on metro meter spoke to customer service really helpful and guide me through really polite and professional manner thanks metro team 👍
11 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Ncumisa
My agent who delt with my request was quick polite and very helpful my agents was ncumisa very well pleased massive thank you to Ncumisa
11 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great prompt service from matthew
10 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Excellent service Agent Zainu
Excellent service, management and attention from agent Zainu via WhatsApp, Thank.
9 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Justin
Justin, was so very helpful.
He appreciated my geographical position &overcame my issue.
He was patient and awaited my gathering of the necessary data, then provided ne with everything I needed, thank you.
Kind regards Gary Abela
6 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Good Service Justin
1 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very satisfied with the service provided.
I was dealt with by Matthew in a very efficient and informative way.
He responded to my emails instantly.
My problem was sorted quickly, even though it was the Easter holiday weekend.
Very satisfied with the service.
5 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew was very helpful in giving me…
Matthew was very helpful in giving me the information I requested
4 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Yonella was kind & help full agent at…
Yonella was kind & help full agent at the customer service she guided me step to step to deal with the problem getting my electricity. Thumb up 👍 very professional
1 April 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Seems like im been ripped off with…
Seems like im been ripped off with service charge that I knew nothing about moved into a new place, no help nothing from them. Meter must be on really high tariff, and they wouldn't check, wouldn't sort me a card, doing it online and electric being eaten. Been on phone numerous times,with no help
31 March 2026
Unprompted review
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