Metro Imaging Reviews 

1,808
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great and quick service. Knowledgeable staff and beautiful prints! Thank you, will always be back!

Rated 5 out of 5 stars

Unable to rate you because First class mail has not delivered after five working days. When do you think package will arrive? I am still unable to rate on this occasion (Royal Mail being an unwilli... See more

Company replied

Rated 5 out of 5 stars

We required several prints to complete the finishing touches to our pub and hotel here in London. We are delighted with the quality of the product. The pictures look amazing and really help lift the a... See more

Company replied

Rated 5 out of 5 stars

A run of 180 giclee posters which were safely delivered on time and in perfect condition. It's almost a lost art nowadays but comms with Metro are great. One small niggle - their website-based... See more

Company replied

Company details

  1. Photo Printing Service
  2. Prints and Signs Store

Written by the company

40 years in the photographic industry has taught us that every person who works here is as important as our clients. Our aim is for a flexible workforce with multi-skilled and cross-trained people so that our level of expertise is second to none. We enjoy working in a friendly atmosphere and we want you to feel welcome too. Walk through our doors and you’ll find us a very approachable enthusiastic sort, just take a look at our staff profiles for a sneak peek into who we are and our backgrounds. We know a lot about photography and we take the time to understand your needs and tailor our service to best suit you. This personal approach, means that whatever you throw at us we are confident we can exceed your expectations. Don’t just take our word for it, drop in or give us a call and we’ll be happy to show you what Metro can do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,808)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful reproduction

The copy came within a day of order, a beautiful reproduction.

23 January 2025
Metro Imaging logo

Reply from Metro Imaging

Thank you for the positive feedback and I hope we can be of service again soon.

Rated 5 out of 5 stars

Fantastic print and service

I recently ordered a large print using the premium service. Communication was excellent and the team dealt with my various queries, with feedback from the printer, and I appreciated receiving the altered final print file back for future reprints, as well as hard copies of both unaltered and tweaked prints. The prints were packaged securely and delivered quickly and I am absolutely thrilled with the result. I will definitely use metroprint again.

24 January 2025
Unprompted review
Metro Imaging logo

Reply from Metro Imaging

Hello, thank you so much for the fantastic review, we work hard to ensure our clients receive the best quality and hope we can be of service again soon.

Rated 5 out of 5 stars

Be encouraged

Easy to use website. Delivered when promised and very good quality prints!

18 January 2025
Metro Imaging logo

Reply from Metro Imaging

Many thanks for the positive review, it is very much appreciated and we hope we can be of service in the future.

Rated 5 out of 5 stars

Excellent lab would recommend them

I found the website a bit of a pain but it might have just been me. The guys in the lab were all fabulous very very helpful and patient. Martin was great - thank you all. I needed a reprint and they were super nice about that and did it quickly

13 January 2025
Metro Imaging logo

Reply from Metro Imaging

Thank you for the five stars; your feedback is important to our staff, and your positive experience means a lot to us as a team.

Rated 4 out of 5 stars

Expensive but great quality

NEGATIVES: Service was a little slow and the pricing was definitely top end of market.

POSITIVES: Quality of print was excellent

26 December 2024
Metro Imaging logo

Reply from Metro Imaging

Thank you for the feedback it is very much appreciated; we try to provide a competitively priced product at the highest quality.

Rated 5 out of 5 stars

Easy to use

Easy to use. Very efficient and the turn around was excellent.

5 January 2025
Metro Imaging logo

Reply from Metro Imaging

Many thanks for the feedback and five stars, it is greatly appreciated.

Rated 5 out of 5 stars

Very easy to navigate and use the…

Very easy to navigate and use the website I wanted to print a family photograph for my mother's birthday was a very simple process which was delivered as a gift.

Highly recommend!

27 December 2024
Metro Imaging logo

Reply from Metro Imaging

Thank you for the positive feedback and five-star review, it is very much appreciated and glad you found the service easy to use.

Rated 5 out of 5 stars

High quality giclee

A run of 180 giclee posters which were safely delivered on time and in perfect condition.

It's almost a lost art nowadays but comms with Metro are great.

One small niggle - their website-based upload service is dated and slow but it's worth persevering as the print quality is unrivalled.

21 December 2024
Metro Imaging logo

Reply from Metro Imaging

Thank you for the five-star review and feedback which is greatly appreciated. We will also relay your comment to our IT colleagues re the website. Many thanks!

Rated 5 out of 5 stars

Great print

Great print. Excellent service.

13 December 2024
Metro Imaging logo

Reply from Metro Imaging

Many thanks for the positive five star review, it is very much appreciated.

Rated 5 out of 5 stars

Great prints

Prompt, really good prints and easy website

6 December 2024
Metro Imaging logo

Reply from Metro Imaging

Thank you for the five star review and hope we can be of service again soon.

Rated 5 out of 5 stars

Great experience with Metro Imaging

They were very friendly and helpful when I contacted them by phone
Photo came back in excellent quality and in a timely manner
Would definitely recommend

5 December 2024
Metro Imaging logo

Reply from Metro Imaging

Many thanks for the positive review and wishing you a very happy new year!

Rated 5 out of 5 stars

Really quick turn around and exactly…

Really quick turn around and exactly what I needed in terms of quality and price. A very reliable service.

27 November 2024
Metro Imaging logo

Reply from Metro Imaging

Thank you for the very positive feedback, it is much appreciated.

Rated 5 out of 5 stars

Fabulous Prints

Metro kept me informed of my self-service order, having explained all the different options over the telephone first. Subsequently, when the paper I ordered was out of stock, they printed on more expensive paper at no additional charge to me.

5 November 2024
Metro Imaging logo

Reply from Metro Imaging

Many thanks for the five-star review and feedback, this is very helpful in developing our services to clients.

Rated 5 out of 5 stars

Really excellent personal service from…

Really excellent personal service from Manish Patel.

Thanks a lot and I will sending you more prints in the future.

David

29 October 2024
Metro Imaging logo

Reply from Metro Imaging

Thank you for the kind comments, we will let Manish know and we look forward to welcoming you back to Metro.

Rated 5 out of 5 stars

The quality of the prints

The quality of the prints, the helpfulness of staff.

23 October 2024
Metro Imaging logo

Reply from Metro Imaging

Thank you for the five star positive review, it is very much appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look