metal is best to buy crypto with low fees , they send them to wallet fast you get bitcoin real fast on there network i notice, everyone else take 30-90 minutes. i love see metal pay add more cryp... See more
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*update: I am an idiot lol I’m really tired of needing MetalX, MetalPay and WebAuth to handle all of my xpr, metal, loan etc. Plus! I’m trying to navigate converting back to fiat to cover an emergen... See more
Company replied
The metal pay app is Very professional looking; The orders are fulfilled quickly. My connection to my bank was really quick. I love the Metallicus Network is utilizing xrp.
Metal Pay is your future. Has a good mix of crypto (I'm an X coins believer, so...) Next step is to get on the WebAuth Wallet so you can store and stake them on MetalX and borrow and act like what a... See more
Company details
About Metal Pay
Written by the company
Metal Pay allows you to buy, sell, deposit and withdraw your crypto assets instantly. Store your existing portfolio or start your first with Metal Pay.
⇄
Buy, sell and withdraw crypto
﹩
Debit & credit card purchases
➡
External wallet withdrawals
★
Secure storage
✓
Lowest Fees in the Industry
Buy with Debit or Credit Card
Quickly purchase and withdraw crypto assets to your external wallet, or store them safely in Metal Pay.
☻
The Best Customer Support in Crypto
24/7/365 Live Chat & Email Support
You will receive a response to any issues you may have within minutes or even seconds by a real human support agent that will go above and beyond to ensure your satisfaction.
Lowest Fees in the Industry
Written by the company
- Buy with Debit or Credit Card
- Quickly purchase and withdraw crypto assets to your external wallet, or store them safely in Metal Pay.
The Best Customer Support in Crypto
24/7/365 Live Chat & Email Support
You will receive a response to any issues you may have within minutes or even seconds by a real human support agent that will go above and beyond to ensure your satisfaction.
Contact info
4th St 660, 94107, San Francisco, United States
- (628) 600-3419
- support@metalpay.com
- metalpay.com
You should know
4.4
Excellent
605 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
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Looking forward to the developments
*update: I am an idiot lol
I’m really tired of needing MetalX, MetalPay and WebAuth to handle all of my xpr, metal, loan etc. Plus! I’m trying to navigate converting back to fiat to cover an emergency expense and as it turns out? I can’t directly convert to fiat. This is frustrating.
18 April 2026
Reply from Metal Pay
Metal Pay is designed as the simple custodial wallet. The advanced DeFi and staking functionality is within WebAuth and Metal X by design. If you want an easier experience, you can just use Metal Pay.
Converting to fiat is coming soon and is under development.
Even with the current ongoing…
Even with the current ongoing maintenance, buying through metal pay and sending to my webauth wallet has been seamless, keep up the great work guys!
17 April 2026
Seamless purchase of metal
Seamless purchase of metal, cross chained to stake for 6 months
17 April 2026
Went to purchase Xpr with AUD and was…
Went to purchase Xpr with AUD and was refunded back to USDC this is useless to me as it’s a real pain in the back side to change back.
Why was my purchase refunded on the first place?
17 April 2026
Reply from Metal Pay
You can use the USDC credited to reattempt your XPR purchase. It did not fill so we credited you the USDC so you can try again immediately.
Reply from Metal Pay
Metal Pay cannot guarantee profits. We cannot support your account due to violation of the Terms of Service agreement.
Simple. Quick. Excellent!
16 April 2026
Reply from Metal Pay
If you have deposit issues, contact the CS team 24/7/365 via in-app live chat or email support@metalpay.com to receive help within minutes.
Re :367696
Re :367696
Metal Pay is a scam. They froze my account after two deposits
I have answered security questions twice and just asked them to return my funds to my bank
They said they need three months bank statements to prove my identity
These are new bank accounts. My name is on the PDF I sent them
Repeated emails they need three bank statements to return my money
I opened account without three months statements.
WHY DO THEY NEED THEM YO RETURN MY FUNDS
THIS IS A SCAM. I HAVE BEEN BACK AND FORTH WITH THEM FOR OOVER A MONTH
BEWARE!!
15 April 2026
Unprompted review
Reply from Metal Pay
Due to risky behavior observed, we are requesting additional information which has not been provided. Until it is provided in full, we are unable to release any funds.
Tell me why my account was cancelled.
6 April 2026
Reply from Metal Pay
Due to factors observed, we are unable to support your account.
Everything worked just as expected.
6 April 2026
It’s been pending since April 2nd I…
It’s been pending since April 2nd I want my money back, this is ridiculous!
2 April 2026
Reply from Metal Pay
Due to factors observed, we have requested bank statements which have not been provided, so your withdrawal is still left as pending.
User friendly
5 April 2026
Reply from Metal Pay
The order did not fill so our system gave you equivalent value in MTL. In the event this happens, you can use the refund value to reattempt your desired purchase. It looks like you bought ETH and withdrew it successfully.
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