metal-plex.com Reviews 473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting they are well-made, lightweight, and easy to install, often exceeding expectations. The ordering process is frequently described as easy and flawless, with many appreciating the prompt delivery and excellent packaging that ensures items arrive safely. Reviewers also highlight the exceptional customer service, citing responsiveness, helpfulness, and integrity, especially when addressing issues like damaged shipments. However, some customers were dissatisfied with the product's durability, reporting that adhesive strips failed, causing items to break, and felt the material was not solid aluminum as expected. Others expressed disappointment with the actual size of the product compared to website images, and a few experienced delays in shipping despite being told their order had shipped.

What people talk about most

Product

Customers are generally thrilled with the product, praising its excellent quality, beautiful design, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-made, and... See more

Order

People report positive experiences with the ordering process, with many expressing satisfaction and a desire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast shipping and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting responsive, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just moved into a 70's Florida home with a huge stack wall. These palm trees are perfect! The wall had some imperfections, but now your eyes are drawn to the metal art, and it complements the wall... See more

Rated 5 out of 5 stars

I was late into the holiday season with an idea of a gift for my father in law, and metalplex was so quick and efficient! Excellent customer service. Almost instant response. The product shipped and a... See more

Rated 5 out of 5 stars

So impressed by the professional, timely responses to inquiries. Metal Plex staff ( especially Sam) worked to modify our design to meet our vision. Shipping was fast and product was packaged beautiful... See more

Rated 5 out of 5 stars

The first order of metal trout hung so well I did another order for a wedding gift immediately after the first order. It to was a huge success! Very pleased with the whole process of ordering, shipp... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

473 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Customer service makes it right!

We had an issue with our first piece. It was damaged in shipping, bent in several places. I contacted customer services and they were quick to respond, stating they would send a replacement metal art piece right away. We received the second shipment in a very reasonable amount of time! I was very pleased with the artwork and the customer service! Great company!

24 August 2024
Unprompted review
Rated 5 out of 5 stars

WILL ORDER AGAIN

I have ordered a few items so far from Metal-Plex that I love!
One of the items came with a blemish and Customer Service was wonderful replacing it.
It’s hard to find good service these days, if any…
Thank you Metal-Plex Team!

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service made my experience wonderful! The first wall art I bought seemed a little curved. I sent an image and asked for a refund. Instead they promptly sent a replacement at no extra cost to me. It has enhanced the beauty of my indoor space. We had just returned from Banff and wanted something memorable. This picture is just perfect. Thank you Metalplex team!!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

My order just arrived and it is…

My order just arrived and it is GORGEOUS! I bought this as a housewarming gift for a friend and I'm very excited for her to see it. It was packaged really well and arrived a lot sooner than I expected. I'm excited to order from METALPLEX again.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

This acrylic piece is spectacular

This acrylic piece is spectacular. It arrived quickly and in perfect condition. It’s covered by a plastic sheet to protect the finish. Peel it off and reveal the beauty. I can’t wait to get it up on the wall.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Great results

Great results. Fast delivery. I was nervous because I needed the sign to be two words and needed them to be disconnected and was pleasantly surprised when my sign came and it was just what I needed!!

3 September 2024
Unprompted review
Rated 5 out of 5 stars

We love the mountains.

We love the mountains but currently live in West Texas. We love Texas but the mountains are our happy place.
I ordered the “Mountains are calling and we must go” to put on our patio and we love it. Reminds us of where we want to be someday.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

When I received my custom piece it was…

When I received my custom piece it was damaged by the shipping company. Contacted Sam at Metal Plex and he took care of everything and shipped me out a new one. Got my replacement in about a week. New one came in with no issues. The piece looks amazing!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

The customer service department

The customer service department, especially Sam, is excellent. They are very professional and quick to respond. Sam went above and beyond to provide quality customer service. Metalplex is well represented by Sam.

4 September 2024
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

Buyer Beware, After trying to get some satisfaction with 'PLASTICPLEX" (they claim to be metal) with no results I decided to send it back. It costs as much to ship it back as what I paid for the item. We are not happy with the product, plastic not metal, does not look like the picture. I decided to get stuck with the mountain scene I don't want rather getting screwed out of more money. Cut my losses.

2 September 2024
Unprompted review
Rated 1 out of 5 stars

Rip off.

Sent item same packaging and shipping 3 times and was damaged each time. I sent pics each time at their request and now no reply from email and no customer service on phone. Like others say they have stolen $140. Of my money and no communication available.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Majestic Mountain Scene

Great service, delivered and harmed, well packaged, and fast delivery. Our mountain scene went beautiful on our vacation rental bedroom wall. Loved it.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful product and customer service

I have ordered twice from metal Plex and both have been amazing experiences. The second order I placed was a special order different from their stock. When it came it was damaged. I sent pics and the team immediately made another and sent again. It was the best customer experience and product. Highly recommend!

31 July 2024
Unprompted review

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